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Tenita Jackson - mathboy
I tried to deal for a Gladiator with a couple of sales men and they were suppose to give me a call regard tires for the Gladiator I was to order and they never called me. As a result, I ordered my Gladiator from Tyson which is 30 miles away and Bettenhausen is about 4 miles away. I dealed with Bettenhausen in the past and acquired 4 other jeeps from them in the past from a great saleman, Adam Swithin who did my deal at Tyson having moved from Bettenhausen to Tyson.
Anyway, I had questions about my Gladiator and Tenita Jackson helped me and was very good and helped me with research about a part I needed for the Gladiator. She was extremely congenial and professional. The service department at Bettenhausen is the best I have ever dealt with.
I was surprised that the Bettenhausen salesmen did not follow up with the phone call
Top Reviewed Service Specialists At This Dealership
After repeated attempts they did not correct the problem - ralphzarumba
The check engine light has gone on several times and the dealership reports the problem is minor and related to the evaporative sensor system. I have brought the car to the service center at least 8-10 times for this problem. They once again kept me there for 1/2 the morning and told me the problem was resolved. I asked if they could open a case with Fiat and they refused claiming the problem was resolved. Five days later it is back on -- just like the last several visits! However, now the dealer has closed their service center and I have a drive an hour away to get the car serviced.
I am considering filing a lawsuit against the former owner of the dealership. I repeatedly asked for this problem to be resolved or escalated and they refused. The service center was closed with no notice.
Comments on Fairview Heights Subaru Service center - koldenkamp
After the service in Creve Couere, I was disappointed in the customer wait area as well as the coffee was bad-I threw my cup away. Your location is in need of an update. I was disappointed.
Service man was sincere and was pleasant.
Somehow this survey was sent to my daughters email in Seattle-how odd is that!
I purchased a wheel and tire protection plan for my... - Rev
I purchased a wheel and tire protection plan for my vehicle. I've been spending the last year calling to try to get it fixed. I finally got an appointment made and was told it would be covered. The technician never showed up. They then informed me my warranty was up 5 months ago. I explained that I'd been trying to reach them for a year and that I expected it to be covered. They found proof of some of my phone calls and the voicemails proving I was trying to get this fixed before the warranty was up. Mind you they had told me it would be covered as well originally. They're refusing to fix it with out me paying full price. I've tried contacting one of the higher ups but haven't heard back. Hyundai had been contacted as well. We'll see what they have to say about a dealership messing with their name.
Very poor service department - Howard S.
I have a 2019 Maserati Levante with 5,100 miles on it. Yesterday (Monday), the engine light blinked a while and then became steady. I called Zeigler's service department and was told by a technician to try not to drive the car and to bring it in. That was all well and good. However, when I asked about a loaner I was told that I could not get one until September 9th--a full four weeks from now. The problem is that I am 16 miles from the dealership and need a vehicle for normal day-to-day business use.
I thought this to be a very unusual situation. I've had many other brands of cars and have never experienced this. I understand having to wait a few days for a loaner, but a month is ridiculous. I suggested that they get me a loaner from one of their other dealerships down the street--Jeep, Dodge, or Chevy--but they wouldn't do it since they have some kind of policy against it and refused to budge on it.. I even suggested a cheap rent-a-car, but they refused to pay for one.
I was very upset and called Peter, my salesperson. He was wonderful but was powerless with this. He had the service manager call me today (Tuesday) to tell me that there is nothing more that they could do about getting a car. He even suggested calling Fields Maserati, which is actually closer to my home.
I took his advice and just called Fields. The service manager there was wonderfully accommodating. He said that, although I didn't buy the car there, he wanted to win me over to them. He said that he might have a loaner as early as tomorrow (Wednesday), but for sure by Thursday. I will definitely go there whenever I need something, including a new Masarati.
I am also sorry that I took Zeigler's "deal" at the sale by prepaying for annual service for the next three years. Now I'm stuck. I told Peter that I would trade my car in at the end of the four-year warranty. I still will, but it will now be at Fields. I found this website too late to see that Fields' service is rated a 5 and Zeigler is about 1/3 of that. I caution everyone else from making the same mistake.
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!
Post Sale Service is Shameful ... BEWARE! - oztrio
We paid cash for our fully loaded Fiat 500L - love the car but this dealership is ridiculous. Tried for months to reach the service department w/ no luck so I stopped in and was told there was NO Service Department and wouldn't have one until Jan 1 - in a call today, I was told there will NOT be any service until the Spring. I was told to go to one of the suburbs - unacceptable!