Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Dealers, sign in to see your Dealer Panel.
Can’t fix fan noise on new Genesis G70 - Ruslan
Have come here multiple times for several problems in a brand new Genesis G70. One issue was fixed no problem, covered under warranty. Another, a rattle, and damage caused by their repair was solved after the 4th visit and intervention from corporate. However, my third issue, a rustling/air bubbling noise from behind the dash when the fan is on has not been fixed. Every time I’ve dropped the car off, they claim they cannot reproduce the issue. This is despite James Knobloch, one of the techs, sitting in the car and hearing it back in October. He wasn’t sure what the noise could be,
Not sure what to do at this point, other than take it to another dealer.
Side Note: They don’t use the recommended oil during oil changes, either. Instead, they use the cheapest, bottom of the barrel oil called “DuraMax”, made by a company called RelaDyne. In 2015, RelaDyne had to recall thousands of cases of oil because the PQIA found that it was basically fake oil, and damaged engines. The manual recommends 2 brands of oil, Quaker State or Shell Helix (known as Pennzoil in North America).
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!