104 Illinois Lincoln Service Centers
You’ve always been so helpful when we’ve purchased 2 - Chivohn
You’ve always been so helpful when we’ve purchased 2 vehicles from you, not to mention all the easy oil changes you’ve helped to facilitate doe us….but also! Loved the We Buy Cars option you helped us with! I was happy to turn in my Explorer to BW hassle free thanks to you!
Top Reviewed Service Specialists At This Dealership
customer service
Was very pleased with service department. - kathleenblakeley
Was very pleased with service department. I needed a part,they immediately ordered after letting me know the cost.Called when part came in and set an appointment. Part was put on and I was out the door in 20 minutes. Daniel, Jeremy, and Michael,keep you informed and are very professional. Highly satisfied and recommend!
Service Manager
I only trust fair oaks ford to work on my vehicle they're - luckylady102163@gmail.com
I only trust fair oaks ford to work on my vehicle they're honest fair and I can always count on getting my vehicle fixed and back on time. EVERY TIME! Keep up the excellent service!
Service Director
Service Advisor
Professional and courteous to work with. - PPIERREAUGUSTE
Professional and courteous to work with. I've been a customer since their conception. Would recommend them for service and a new purchase.
Service
GREAT AND FAST SERVICE FOR MY WORKS PACKAGE, VERY HELPFUL - FISHMAN79
GREAT AND FAST SERVICE FOR MY WORKS PACKAGE, VERY HELPFUL AND FRIENDLY, I WILL BE BACK AGAIN
Parts Manager
Great service and very nice faciity - Chicago Bob
Had the airbag recall performed on my Shelby G-500 Mustang. The service manager was very competent to insure the proper was ordered, the work was done at the appointed time and the vehicle hand washed on completion! My head mechanic also speaks highly of this dealership as we have a large fleet of Ford vehicles and he uses them for parts and service.
Reliable service. - doninlondon74@gmail.com
Reliable service. Great communication with service needs without upsell. Worth the travel to have reliable service.
Josh was very prompt. - Schneidja
Josh was very prompt. Very nice.and very knowledgeable. He is definitely an asset to your company. Thank you for sending him.
At Ford you get professional, courteous, and timely - Chgo
At Ford you get professional, courteous, and timely service. You can tell Ford trains and has high customer service standards.
Friendly, fast and reliable. - Smitty
Friendly, fast and reliable. They always go above and beyond my expectations, will continue to take my vehicle there for service!
Tried to push services that were not requested or needed. - Lund_1985
Tried to push services that were not requested or needed. As well as taking hours for a job that should have been in and out in an hour or less
He’s very good and cooperative with their customers with - Abbaszeb84
He’s very good and cooperative with their customers with such a pleasant environment. Great staff
NICE PEOPLE TO WORK WITH; DEALERSHIP IS CLEAN AND - TCROAK
NICE PEOPLE TO WORK WITH; DEALERSHIP IS CLEAN AND EFFICIENT. I FEEL CONFIDENT WHEN I HAVE MY CAR SERVICED HERE
Ford City has always given great service since I bought - jimmcgu1
Ford City has always given great service since I bought my car there. Of course you can't be perfect and we ran into an issue with service. Talked to Pat the service manager and she and the service center did a great job fixing the problem and renewing my faith in there great service. Thank you
The service department is great! - Mrsyrdiva2
The service department is great! The people there were very helpful and friendly!! Good experience!!
Excellent service, a job well done, very happy with the - mitchell
Excellent service, a job well done, very happy with the work! Highly recommended, a overall great experience!
Very professional. - Jerry Cox
I have purchased 3 vehicles from this dealer. They have always been very professional,both sales and service. The service department is second to none! Service is on time and properly done. Very satisfactory.
Terrible service experience! - efoster
Terrible service experience! We brought our 2020 F-150 in for repair and was told they needed the vehicle another day. Then the folowing day they asked to keep it another day to do a factory recall, which had already been done by another service center. That night we realized our vehicle's Fordpass was showing the truck in a different town 30 miles away! It was reported stolen and the police towed it. Manning Ford allowed an employee to take the vehicle home without permission from us. It had been parked on a street outside a trailer park! We would never recommend this dealership.
If it wasn’t for the good sales department I would give - Nathangrah
If it wasn’t for the good sales department I would give them a lower review, the service department is lack luster to say the least. Took my truck in for warranty work. They could not replicate the problem. As soon as I picked it up and drove home issue replicated. Was supposed to be contacted for a new appointment. Left multiple phone messages to advisor and service manager that have yet to be returned 3 weeks later. Took to another dealer and it was fixed in 1 day. Will not be taking any vehicle back to their service center.
Had to have my 2015 Ford Fusion towed in for recall work. - Agiovenco04
Had to have my 2015 Ford Fusion towed in for recall work. Todd and the boys took very good care of car and was transparent through the whole process. I especially liked the fact that I could text or call Todd directly whenever I had questions or to ask for an update. 10/10 experience and will definitely be back in the future.
Steven and the service team are amazing! Always friendly... - Kado
Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.