85 Illinois Toyota Service Centers

Excellent staff - BillKloempken

Fantastic experience with your service department! The staff was very friendly from start to finish! Darwin, Julie, Josh and Kevin took great care of me! They were fast and took great care to make sure I was updated at through out the process! My vehicle was just in for a quick recall. Julie gave me a brand new Tundra to drive and had me in the truck and on with my day in 15 minutes. With in 45 minutes, Josh, called to make some maintenance recommendations. He wasn’t pushy at all. I picked what I wanted done and within a couple hours my Sienna was complete and ready to be pick up. The pick up and check out process with Kevin was totally painless. Terrific staff!

I went to this dealership to get my second key made for - dissapointedcustomer

I went to this dealership to get my second key made for my Toyota. They scheduled me an appointment to come by to have the new key programmed for my car 2 weeks after coming by to order the key. They sent me multiple reminder texts and email for my appointment. Upon arriving for my appointment they stated they did not have my key and it looked like it had not been ordered.

An experience I won’t forgot, the service that me and my... - jordan021503

An experience I won’t forgot, the service that me and my family received was great and fun. For my being my first time in a place like that and purchasing my first car it was an amazing first experience, thanks to Bob!!!

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

Ashton in the Service Department was amazing! - julia

Ashton in the Service Department was amazing! She was knowledgable and very accomodating. She definitely goes above and beyond.

I was looking for a trunk cover for my 2020 RAV4 and... - sonececi

I was looking for a trunk cover for my 2020 RAV4 and found this dealership. I spoke with Alfonso Masson, who was courteous and professional. He immediately, sought out to help me. I went and met him and he made several attempts to find me an affordable trunk cover. He was able to find me one online and escorted me to the parts department and they ordered the cover. I was impressed how this dealership has one stop shopping, very clean and excellent customer service. I picked up my trunk cover and the young man came out and installed it for me. Look forward to using their services in the future. Thank you Alfonso for going above and beyond.-Cecilia

Bob Pearson was fantastic! He was thorough throughout the... - eagoddard1

Bob Pearson was fantastic! He was thorough throughout the entire process. He was patient and friendly and kind. I’ve never felt this comfortable with a car sales associate. Efren Martinez and Elizabeth Kendhammer were also kind and efficient. I would recommend this dealership to all my friends. This is the fourth car purchase between my immediate and extended family from St. Charles Toyota.

Syed Hussain was very friendly. - Tmehmood2073

Syed Hussain was very friendly. Make us happy by giving us great deal. We are repeated customers and only come due to Syed. We refer lots of customers and will keep referring more. Please keep him because he is one of the best person we met. He always feel us like a family

Mr. Sylvester Jackson provided me excellent service and - Carol

Mr. Sylvester Jackson provided me excellent service and information, and your mechanic was very knowledgeable. They both answered all of my questions about my brakes and worked efficiently with my hometown Ann Arbor Toyota service dept. I am from out of town and felt completely taken care of by your staff. Your service dept is awesome!

Brian from service parts was awesome 😎 he was very fast - R kini

Brian from service parts was awesome 😎 he was very fast and helpful. His smile made me feel welcome!!

Everyone that I come into contact with is always very... - Fortineaux

Everyone that I come into contact with is always very attentive, friendly and professional. Keep up the outstanding customer service. Thank you so Toyota on Western!!