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Gates got me in with out an appointment. Did the oil... - NEUHOFF
Gates got me in with out an appointment. Did the oil change and checks. Called me with updates. Took me home and picked me up to get my vehicle gray prompt service
Top Reviewed Service Specialists At This Dealership
Body Shop Manager
Service - Kt6
Came in for oil change. Very efficient, extremely nice to work with! Whenever. I come in for service everyone in the dealership is so nice.
Great customer service. Always letting me know what... - Chuck
Great customer service. Always letting me know what repairs needs to be done, if any as well as the cost. I appreciate BMW of Schererville
Dean Wirth is the best service manager in the area. I... - Keith153
Dean Wirth is the best service manager in the area. I have bought a lot of cars and done a lot of service at dealerships and independent shops and he is the best.
Seth is one of the service writers and he did a wonderful job for me on a recent service visit and taking care of some other concerns I had with the car. I have had some major work done on my 2013 335IS.
The mechanics work is impeccable and flawless. The mechanics at Basney are highly trained and knowledgeable.
MY NamMOHAMMED NAHSHAL2667 Cold Spring Manor... - MOHAMMED NAHSHAL
2667 Cold Spring Manor dr
Perhaps to a better extent or to a moderate degree
We were in Carmel IN for a medical procedure at IU North... - jimm4448
We were in Carmel IN for a medical procedure at IU North Hospital, and decided to have a couple of concerns checked out on our 2017 BMW X3. Aaron Brandes, our Service Advisor was wonderful! Even though technically our repair of the rear hatch seal was not covered by the BMW Certified Pre-owned Warranty, Aaron and Dreyer & Reinbold decided to cover the cost after we declined to have the repair done due to what felt like a high cost to us, and the possibility we might not hang onto the vehicle for the long term. Aaron told us when we picked up the car and brought back our 2020 X3 loaner that he just didn't feel right about us driving a car that leaked in back. He also, on his own, decided to go the extra mile on an A/C issue we had been having which the AZ local dealer didn't bother with. All this and because of my lack of availability for a few days due to surgery, we had a nice loaner car for my wife to use. I couldn't recommend this dealership more, the new car guys were fun and helped us see what the new models can do, especially Robert Norton. I don't know I have ever had a more friendly and helpful SA than Aaron. Kudos to this dealership for getting the most important thing right!!
Jim and Dale Miller
Had one of our BMWS in twice for issues and service... - ToddKennes
Had one of our BMWS in twice for issues and service advisors insisted that no problems were found. Our son is an employee at the dealership and he figured out the the problem before the “master techs” could. Simply scanning codes on the DME he found the problem. Should have been done the first time around
They Damage my car and Refuse to fix it. - Gina
I wish I had read these reviews before taking my car here. Stay far away as possible. Had to take my car here because the person who was at fault had USAA insurance and this is their preferred provider. They fixed the front of my car fine. But also somehow damaged the sides, and broke off my antenna. They tried to tell me it was like that even though looking at the photos you can see it wasn't. Now I have to take my time and go through small claims court. I will continue to warn as many people as I can to stay away from blossom on shadeland.
Never go to Defouw BMW Service Center! - Phil Reynolds
Had great experiences with Defouw Chevrolet and BMW sales, however I would give ZERO stars if possible to Defouw BMW service department. We were sold a lemon claiming to be a 2008 BMW 335xi less than a year ago. Within a month, it stated that brake pads were thin (understandable with a used car) but the engine started missing in addition. My wife took it in and they gave her an estimate for over $2700 to do brakes all around, replace an ignition coil, and repair the equivalent of a rear main seal (gasket). The oil had just been changed and there were no oil leaks (still aren't 10 months later... Hmmm). We ended up getting brakes and ignition coil done by our mechanic for under $800. We've had two more ignition coils replaced for $350 more and the car runs better but still codes and shutters when in passing mode above 4500 rpm in 2nd gear. Research shows this most likely to be carbon build-up on the intakes (again understandable for a used car with 100K miles). Research also shows average cost at dealers is $400 to $700 for walnut shell blasting of the intakes to remove buildup and fix the issue. Steven with Defouw BMW service quoted me $2200+ for this carbon blasting. I called BMW North Cincinnati and got a quote for $695. In the last month, the radio speakers were crackling in the back and then the radio just stopped working. Radio is still on but no sound including no gong when starting the car. Research shows this to be a software update issue. Steven at Defouw BMW service quoted $109 to reprogram the software so that the speakers will work again. Bill Defouw BMW service is a worthless service center aimed at overcharging people with enough money not to care that they are being taken for a ride. Bill Defouw BMW service does absolutely nothing to provide service after the sale and retain customers. We will never go back to this pathetic excuse of a service center. I'd rather drive to Cincinnati and be treated like a customer!
Hello, all! If you're reading these reviews, I bet... - Josh_M
Hello, all! If you're reading these reviews, I bet you're probably in the market for a new vehicle. Well, I'm not here to tell you if Gates is the place for your new purchase, but I am quite prepared to say you should never try to get a vehicle serviced at this dealership!
I came to Gate and attempted to have my low-mileage, under-warranty vehicle diagnosed for a knocking sound. After a 2.5 hour wait (was told 1 hour, and watched another customer enter, get service, a loaner, and leave before me) a serviceman approached me and outright refused to diagnose the issue, stating their refusal was due to 'snow on the ground', and that I should come back when it's nicer outside. Seriously! As soon as I left their service center and hit the road at 20mph, the knocking was CLEARLY audible! After calling the service center to set a date and time *they* find appropriate, and not being given one, I requested to speak to the floor manager. The gentleman I spoke to was very pleasant and helpful, but said he could not arrange a diagnostic until the following week, which I found unacceptable.
I'm sure their salesman are quite genial and the deals superb, but I would suggest staying away from their service center: they seem selective about who they want to serve and who they do not.
Gates Ireland Road Service and Body Shop