34 Indiana Mercury Service Centers

Always good service. - Ranger40

Good service, but still cannot fix my "Battery Saver" message that turns my radio off when I turn off the key and the message appears on my screen again as before.

They have had my suv going on two weeks. They... - stephensjoy101

They have had my suv going on two weeks. They transmittion went out on it even though it is a 2007. Yes it is under warranty but I do not have coverage for a rental car. I have asked numerous times for a loaner car. I am always told "I am sorry we do not have any avaible at this time. Mean while I am paying for a rental car. I am up to $150.00 so far. I have now been told it will be maybe Wednesday of this week ( 9-29-10). That is another $90.00+. The least you can do is pay for my rental. Thank you, Joyce Wilbur

It is always a pleasant experience when I need service on... - mikeplesha

It is always a pleasant experience when I need service on my Sorento. Marty and his staff are dependable and fast.When it's time to purchase another vechicle I highly reccomend that you see Jenelle in sales.

Great Cars, Great Prices, and Excellent Customer Service!... - Fastdriver2469

Great Cars, Great Prices, and Excellent Customer Service! That is how I feel about this dealership. I recently Purchased a 2006 Ford Fusion from George and am more than happy with my overall buying experience. I would recommend Coburn Ford/Mercury to all of my family and friends

I have bought my last 3 cars from DPat Ford, love my... - Ashley Robinson

I have bought my last 3 cars from DPat Ford, love my Lincoln cars! This last time I was in for service, it was 3 hours for an oil change and car wash, I wish I could have been notified to come later, then I would have been able to run errands before, since I live an hour away. They did not have a loaner for me to leave in, but they did have a shuttle driver for my Mother and I. We also were able to use the massage chair. Not a bad experience, just a longer day than I anticipated.

My experience with this Dealer was awesome. I will... - MsYolie

My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!

I had my car serviced at Eby Ford this week and it was a... - ajbrenn1

I had my car serviced at Eby Ford this week and it was a pleasure interacting with Scott. He kept me informed on the repair issue. I was sick today when the car was ready and we settled the bill over the phone. Scott had the car delivered to my home. Scott is a real asset to the service department and is commended for his performance.

This is by far the best Dealership around I’ve been... - Hickspainting12

This is by far the best Dealership around I’ve been buying here 25 years and just like today they treated me great and stayed in the deal until we reached a far number both ways .. you Will not beat Eddie Gilstrap Ford I don’t care where you go ..

Awesome people from sale to service - 1happycustomer

awesome car buying expierence. They have taken care of me not only the day I bought my car but everytime I'm in for routine service. I have bought all 4 of our current vehicles here not to mention the many I've had over the years just because I know that they will take care of me for many many years to come.

Whitney was excellent. Got me in, got me out and kept me... - JIM.VANZANT

Whitney was excellent. Got me in, got me out and kept me advised of the status while I was there. Very happy and I highly recommend

Poor Customer Service - Joe Peru

I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.

While travelling from South Bend, IN to Indianapolis, IN... - bhubbs8765

While travelling from South Bend, IN to Indianapolis, IN for business, the left turn signal on my F150 began blinking erratically. Just north of Plymouth, IN I noticed a Ford dealership sign, so I stopped at the dealership and met with Mike Friar, a service advisor. He said he thought the issue was a burned out tail light bulb and had me pull into the service area. Mike and a mechanic removed the tail light assembly, which took about 15 minutes, and replaced the bulb which remedied the issue. When I asked how much I owed, Mike said he was happy to help me and there was no charge. As I drove away from the dealership, I thought about all of the doom and gloom we're subjected to through media and social outlets, and I realized we are surrounded by wonderful people like Mike and the mechanic. Oliver Ford is truly blessed to have employees like Mike and his mechanic.

Paying for their mistakes - csellers

After one of my headlights stopped working, I took my car in to have it replaced. Less than a month later, I found out that the plastic casing that held the light in place cracked and fell out of place. When I took it back in, they said that the broken piece wasn't their fault and that I'd have to pay them an extra 500$ to fix and replace the piece on top of the 90$ I paid to have the replace the lightbulb. Do not go here if you can avoid it. They won't own up to their mistakes.

Easy to deal with - PackerFan

Called after Cass County Ford would not get back with me on a warranty issue. Rochester answered my question right over the phone and had my vehicle towed there that day to get fixed. Very professional and courdious.