27 Iowa Mercury Service Centers

I received service for an oil change immediately, without - don't have

I received service for an oil change immediately, without an appointment, and they offered to rotate the tires, as well! Thank you for being there for me.

My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84

My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer. Communication was extremely poor with 99% of it being because we initiated it. We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on. Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up. Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again. At this point my husband pulled the car into the garage to take a look. The following was found : - The air box was broken - The fuse box clips were broken - The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor - A vacuum line was cut and not repaired or replaced - There was a smashed relay in the fuse box - There was a bungee cord left hanging inside the engine compartment in front of the radiator fan. Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there). We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part. When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything." Without a doubt, I do not recommend servicing your vehicle with this dealership.

$1000 oil change courtesy of the Service Department - hkbq342

Beware of the service department at Steve Link Ford! They are disreputable, unethical, unscrupulous, unprofessional, and downright offensive. The shop foreman is dishonest and a snake. The service shop here is a perfect example of everything that is wrong with this country. The employees at Steve Link Ford take no responsibility for what they do, nor do they even care about their customers. Their mission statement says they are highly qualified technicians who are dedicated to maintaining top tier customer service. That’s a joke and is quite frankly laughable. Their words don’t add up because the truth is not included in their statement. If they can’t honor their words, then they shouldn’t use them. I took my truck in for routine maintenance and got it back with a dent and a crease. Instead of accepting responsibility and providing the top tier customer service they claim to provide, the shop foreman acted extremely unprofessional and said I couldn’t prove it happened in the shop and it’s your word against mine. He refused to even spend five minutes investigating the issue. How hard would it have been to simply walk into the shop and ask the technicians or even simply look for something flaked with red paint? No one at this service center shows any responsibility, issues are all just swept under the rug, and the consumers are left with damaged property and a bad taste in their mouths.