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Chuck is always so great to work with. He is very... - Hannah Norsworthy
Chuck is always so great to work with. He is very responsive and gets my vehicle in. My last visit he was able to schedule my oil change in a timely manner while I was was passing through Abilene. Being from out of town, I appreciate the service and do not mind the drive out of town for this service. Always the best.
Top Reviewed Service Specialists At This Dealership
An honest service writer. The service department takes... - jvulgamo
An honest service writer. The service department takes great care to help with your automotive needs. Service is prompt and complete. And they make you comfortable as you wait.
Ford Service Advisor
Chevy Service Advisor
Parts and Service Director
Fast, friendly, and efficient! Tyler and Jake did an... - Trekrider_3
Fast, friendly, and efficient! Tyler and Jake did an excellent job giving updates and completion times. Estimate matched the work performed. Will be back for future service work!
The Chevrolet Nissan dealership was very nice I have a... - darius_thomas3
The Chevrolet Nissan dealership was very nice I have a awesome sales person ( Anthony Riley ) he did a very good job with getting me my new car. He was very fast with all the paperwork I left the dealership happy because of him . Thank you again Anthony !!!!
Dealership was very nice and professional. Quote was... - Dburkhart1
Dealership was very nice and professional. Quote was easily obtained prior to selecting the dealership for the purchase of the tires. They got me an appt. at my convience
Very helpful and courteous. Willing to go above and... - osks.raven
Very helpful and courteous. Willing to go above and beyond to assist
I worked with Lucas Kay and he went above and beyond to... - LB36
I worked with Lucas Kay and he went above and beyond to help me out with my cars. The service team was first rate and took care of everything that I needed to be done in a timely manner. I trust this dealership with my cars now and in the future. Thank you!
I emailed 8:40 Monday and asked for a service appointment... - Joemachock
I emailed 8:40 Monday and asked for a service appointment on Friday. I got an iMessage back that they weren’t open and would call when open. It’s Monday nite and I’m still waiting
Don Hattan is always a great experience . They always put... - gwood15
Don Hattan is always a great experience . They always put the customer first in everything they do. You can't find service like this just anywhere. It starts with attitude and everyone at Don Hattan has a great attitude.
Pushy and screwed us over. Listed my car for way more... - Becky
Pushy and screwed us over. Listed my car for way more than it’s worth. My new caddy smells of SMOKE/speaker busted. Stay AWAY
I took my 2015 Buick Encore to the Hendrick Chevrolet... - Bob
I took my 2015 Buick Encore to the Hendrick Chevrolet service department to address a leak that had developed in the AC system this last March. The service department stated we had leaks in the AC compressor lines as well as a leak in the compressor. Though I thought that having two AC components develop leaks at the same time to be highly unlikely given the age of the car, I authorized the work at a cost of $1,700. Once we reached May and started using the AC, the refrigerant was again depleted and we returned to the service department to address this issue, assuming that they likely miss diagnosed the leak with the original service or that there may have been a problem with the repairs. This time around, they stated that the condenser would also need to be replaced at a cost of $1,100.
It is extremely unlikely that three separate components of the AC system would each develop a leak all at the same time given the age of the car and that the AC system was in good operating condition up to just prior to the original AC service. A hole in the condenser would be the likely culprit to begin with, given the vulnerability of the condenser to road debris. When confronted, the service department manager refused to stand by their original work. I would expect that they would a) refund the original work and complete the new work at normal cost given that they likely misdiagnosed the leak or b) complete the new work at no cost. I removed my car from their shop and now have an appointment with Bozarth Chevrolet in Topeka to first diagnose the leak and and then complete the necessary work. I have zero confidence in Hendrick Chevrolet to complete either of these functions. Furthermore, I will not tolerate an expensive “spitballing” process to eventually address a service issue
I have had a good deal of work done at Bozarth Chevrolet in the past and found there work to be excellent, but more importantly, they stand by their service. We recently moved to Shawnee and had hoped to find a local GM service provider. Lesson learned, stay with those businesses that treat you well. Honestly, I would give Hendrick Chevrolet negative Stars if the rating system allowed it.
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
Service - Jessica G.
Our vehicle was there for THREE weeks. We would call to ask about progress and several times we got an answer of 'we don't have any record of your vehicle being here.' Then we would get a call back later in the day to tell us that they were waiting on the mechanic or ordering a part. On Friday, September 29th we called to ask about the status of our vehicle. We again got the response that they had no record of our vehicle being in the shop. We were told Mike would have to call us back. We made plans to get a car dolly and tow our vehicle to another dealer because we had no confidence that our vehicle would ever be fixed. Then about 4:30 that afternoon Mike called back to tell us that our vehicle was fixed and ready to be picked up. We understand that the service department was very busy but there was not an excuse for 'having no record of our vehicle'. We are looking to purchase a new vehicle and we had considered looking at Beckman Motors, but that will no longer be a consideration.
Great deal followed by great service dept. Everyone is... - shaunkelliordonez
Great deal followed by great service dept. Everyone is always friendly and polite. They answered all my questions and went above and beyond to insure I was happy.
My family as purchase at least 20 vehicles since 1977 and... - postmaster75
My family as purchase at least 20 vehicles since 1977 and have always gotten a fair deal or better. All of us have used Clark Chevrolet for service and repairs. Their prices are almost always lower then other dealers or repair shops and they will not do any work or sell you anything your vehicle does not need.
Felt cheated and disrespected - brookside
Took my 93 Suburban in to repair front seat - it was leaning further and further back - would not stay in up-right position. Was given an estimate and a brief explanation of work to be done - basically they'd have to take the seat apart to get at the problem. Got a call a day or so later. The tech found a new problem - seat frame had two breaks in it, but they did not have the capability to weld/repair it. I picked up the seat, took it to an outside shop. the outside shop welded the seat frame AND fixed the seat back so that it would remain stable in the up-right position. At that point, all the tech needed to do was to re-install the seat. The critical piece here is that the Dealer's shop did not make the repair for which I brought the truck in. They did replace two seat components (the risers - the 'stands' that support the seat off the floor of the truck). When I picked the truck up - I was billed for the original amount estimated - even though they did not make the repair for which I brought the truck in to them. The two risers they replaced - may or may not have needed to be replaced - they were not shown to me. The two parts had an up-charge of $76.00 apiece (making them $200.00 each). I found same parts on line, new, for $126.00. I had multiple fone calls with customer rep, several emails with customer rep, left voice mail for service manager (no return call), multiple emails later with both customer rep and service manager, and even started copying the general manager (who never responded). They disregarded my questions and concerns, and for the most part simply repeated that they had given me a quote and I had approved the quote and work. I asked for some reimbursement - to no avail. The irony here: for refusing to work with me (they never asked me what they could do to make it right/better) they gained approximately $700.00 (roughly the amount I asked for in reimbursement). But they've lost any hope of me buying my next truck (or two) from them - what's the profit margin on a new, or even a used truck sale for them? Probably more than $700.00. My wife is wanting a new/newer car in the next year. I wanted to go with a Chevy. That may happen, but not at our hometown Chevy dealer. Hmmmmm . . . what would the profit margin be on a new/newer Chevy for my wife? More than $700.00? And, I've shared my experience with other trades guys with whom I work. Yeah, they all drive trucks. They may or may not look at this dealer, but if they don't - those lost sales are probably worth more than $700.00. If you treat people right, act honorably - they will come back. If you don't - you'll lose them forever.
Best service online answer every question I had. Respond... - Danzelwoods
Best service online answer every question I had. Respond was fast. Website was very organized easy search to fine your dream car. Thank you again
Defective radiator - Jg1975
I had reported to the service dept that I often smelled coolant. I was told it was normal and once told the cap was loose. Of course now my warrant is up-convenient for them- and I have to pay 1000.00$ for a new radiator to be installed. It is important to note that my mileage is only 55300. I never thought I would have to pay to replace a defective radiator in my silverado. I hate to give poor reviews, but this is rediculous. BTW, GM customer care could care less. If you sense there is a problem with your vehicle, don't assume your service dept will have integrity.
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!
My car is a Braun handicap accessible vehicle that I took... - stacysky32
My car is a Braun handicap accessible vehicle that I took for service at Jay Hatfield Mobility. My experience was horrible there! Had my car for 4 days, looked at it 1 day and stated “we don’t know what’s wrong with it, come get it”. Even though they did find a drain on the battery. Picked it up, brought it home and the next day battery was dead again. Syd was rude in the service dept and he was very unprofessional and absolutely no interest in fixing my issue! Since then it was towed to United Access were they are more than willing to keep
It until it’s fixed!!
Holm Automotive Center Inc