24 Kansas Mercury Service Centers

Don Hageman Jon Koehn Jacob Wiens Craig Druecker ALL - carolm616

Don Hageman Jon Koehn Jacob Wiens Craig Druecker ALL provided splendid service again-thank you!

BMW has the worst service department we have ever... - JReichenberger

BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again. When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!! Never again...

Saved the Family vacation! - HarbourFamily

We were pulling a large 5th wheel trailer with our Dodge RAM 3500 when our diesel fuel tank came loose and was dragging the highway. We limped into Dan Brenner Ford. Everyone was great to us, dropped what they were doing and came out to take a look. Chance rolled under the truck on a creeper and checked out the situation. Rolled out and announced, "No problem" I'll have you fixed in no time. And he did. We were back out on I-70 less than an hour after we had limped in. I can't say enough about the service. And we weren't even driving a Ford. They only charged us $40.

It was a awesome experience. - Glenda

It was a awesome experience. They know what they are doing. Great experience thank you so much

Fast and accurate. - Gort

Fast and accurate. Appreciated the inspection notes. Outstanding staff. Dave was my guy this time around and was great at explaining my service. Won’t go anywhere else.

I was passing through Hays on my way to Denver and - Howard Jones

I was passing through Hays on my way to Denver and because my windshield wiper washer wouldn't work my windshield was becoming covered with mud and restricting vision on I-70. Without an appointment, I checked with the service department to see if there was any chance they could look at it. Everyone I dealt with at the dealership was friendly and went out of their way to help me. Ultimately, the guys discovered a cracked line and were able to make a temporary repair to get me safely down the highway. When I checked out, the guys said, "no charge, glad we could help." Treatment by these folks made this old man's day. Thanks!

oil change and tire rotation; rear brakes redone - shorner

Had oil changed on Wednesday, I think, and scheduled the brake work for Thursday. Dealership was kind enough to deliver vehicle to my work site. When I took the car out Friday morning, I was a bit unnerved to find a lug nut on the floor of my garage. I checked all the lug nuts on the vehicle, and they seemed to be fine. The service manager checked with the technician, who said a nut was missing when the car came in. My guess is the nut was loose from the tire rotation two days earlier and came off sometime between the oil change and the brake job.