Kansas Mercury Service Centers

I have been a customer at John North since 1994. My... - Lyle

I have been a customer at John North since 1994. My family and friends have purchased cars at John North Ford. Everyone is friendly and helpful.

Cory Potter is second to none. The ultimate customer... - Kelly.Comer

Cory Potter is second to none. The ultimate customer service person. My service was done on time and the vehicle was returned to me cleaner than when I dropped it off.

Saved the Family vacation! - HarbourFamily

We were pulling a large 5th wheel trailer with our Dodge RAM 3500 when our diesel fuel tank came loose and was dragging the highway. We limped into Dan Brenner Ford. Everyone was great to us, dropped what they were doing and came out to take a look. Chance rolled under the truck on a creeper and checked out the situation. Rolled out and announced, "No problem" I'll have you fixed in no time. And he did. We were back out on I-70 less than an hour after we had limped in. I can't say enough about the service. And we weren't even driving a Ford. They only charged us $40.

oil change and tire rotation; rear brakes redone - shorner

Had oil changed on Wednesday, I think, and scheduled the brake work for Thursday. Dealership was kind enough to deliver vehicle to my work site. When I took the car out Friday morning, I was a bit unnerved to find a lug nut on the floor of my garage. I checked all the lug nuts on the vehicle, and they seemed to be fine. The service manager checked with the technician, who said a nut was missing when the car came in. My guess is the nut was loose from the tire rotation two days earlier and came off sometime between the oil change and the brake job.

Used this dealership for 11+ years, and they lost my... - AnotherOneBitestheDust

Used this dealership for 11+ years, and they lost my business. As soon as “Cassy” picked you the phone she was rude, I finally talked her into taking a message as service was “busy” at the time(we had been disconnected and I called back immediately. She asked my name, and got an attitude immediately. I spelled my name, not a common one and she said bye...I said would you like my number and who I was speaking with? “No I have a caller ID to see your number.” And I was hung up on. Not only did I not get a call back, which by her attitude toward me it was probably already a lost cause, but I’ve never been treated so rude by someone in the “service” field. Will find another dealer and make a drive instead.

BMW has the worst service department we have ever... - JReichenberger

BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again. When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!! Never again...

Not only did the brakes pads they replaced and the strut... - meverson

Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!

I brought my 2012 mustang into Kline motors a while back... - terryans

I brought my 2012 mustang into Kline motors a while back and will never make this mistake again. When i called to make the appointment about a wind noise over the drivers visor which was covered under Factory Warranty. He asked if i bought the car from them which i did not. After hearing this he sounded very disinterested in talking to me. About a week later i was able to bring it in. He kept it all day. I never heard anything from him. So i called close to closing time and they had finished with my car. When i got there he told me it wasn't the windshield but in two weeks i could bring it back to have the body shop guy look at it. Two weeks later i take it back. He keeps it for two days and never once calls me. Finally on second day i call them. They were done with it. When i get there i was told that it was a turbulence noise that was actually coming from the driver side side view mirror. This problem was not fixable and He claimed if you put your head on the other side of the steering wheel while driving it was noisier. Tried that on the way home and that was the quietest i have ever heard this car. Do if you have a warranty repair don't take it to Kline motors. You will be wasting your time.