10 Kentucky BMW Service Centers

Matt in the. - Bruno

Matt in the. service department was very surly and unhelpful. I stopped in to ask for help in how to proceed with a small crack in my windshield. Matt didn’t want to be bothered. His response was short, curt and offensive. In addition to the dealership not handling this issue he had no direction or recommendations on next steps. Very poor customer service. All other encounters with Louisville BMW have been great. This one was poor.

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

SETTING STANDARDS OF EXCELLENCE FOR SERVICE! - kevin_taylor6222

SETTING STANDARDS OF EXCELLENCE FOR SERVICE! Both times that I have messages for My BMW to have work needed the response was excellent. no checking with owner to see if we were worth messing with but how can They help?Living 90 miles from dealership to arrive with newer clean loaner to replace my car for time needed to attend to my BMW needs is flawless and completely reliable. Try to find that with other car dealerships, had other new cars that cost as much and more to be made to feel like there is nothing wrong with the car or we cant duplicate the problem to be sent home waiting for it to have the same problem again. Totally satisfied with Ann in response to recent maintainence work. Love the deal and Will not hesitate to send others to see Aimee Dial to purchase a vehicle. Thanks for the relationship I have with Bluegrass BMW.

I found staff to be Friendly and polite. - Dy

I found staff to be Friendly and polite. Easy to work with. Need to stock parts.

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

Great Service - JC Norton

I can't say enough good things about Don Jacobs BMW service. Lance, Robbie and the whole crew go above and beyond in terms of customer service and great quality work. I bought my BMW X1 elsewhere, but makes no difference. They still treat you like family. I recently brought it in for an electrical problem. They loaned me an X3 to use for the day, but turned out the part needed wouldn't be in for several days. No problem. Kept the loaner for a week. Amazing. These guys rock, Best car service experience ever.