11 Kentucky Volkswagen Service Centers

Great sales staff, I’ve bought 4 cars from this - andydds94

Great sales staff, I’ve bought 4 cars from this dealership. Honest and reliable service.

I bought my car new there and they were great. - Robert A.

I bought my car new there and they were great. I won't take it anywhere else for service.

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

VW brake light - AclayVWjetta

I have a 2010 VW Jetta limited that was throwing a brake light and beep sound every few days, then became daily. I have an extended warranty but was told at an oil change (tire discounters) that's the fluid or sensor could be the problem. Merrit was awesome at DJ VW, he told me to pull in, 10 minutes before they opened and checked brakes, fluid and pedal. In less than 10 minutes he had my brake fluid topped off, the light and beeping gone and didn't even charge me for the top off! Thanks Don Jacobs VW service department.

I would never recommend anyone to have their cars... - dlierschwan

I would never recommend anyone to have their cars serviced here, very unprofessional manager (Joe) attempting to charge you for mistakes made by them. I ordered an additional key for my car, they programmed the key but while doing that, they disabled one of my original keys, and when I went back to have them reprogram the key they disabled, they wanted to charge me $120 to reprogram even though it was working before and they disabled it. Another time I went there to replace the rain sensor which is located inside the rear view mirror holder, 2 days later I was surprised to see the rear view mirror hanging in my car by the wires, and when I went back to ask them to fix it, they refused to do that with the excuse that my wind shield is after market one and I could've unhooked it myself. I know it was my fault to go back there after what they did to my key, but I just couldn't believe that they don't even have the decency to fix something they caused it, I cant describe more about the unprofessionalism and how incompetent the service is here, and how disrespectful the service manager is.

I have a 07 VW rabbit there were recalls on the... - Brandonedelen21

I have a 07 VW rabbit there were recalls on the transmission and just wondering what you could tell me about this I was just driving down the road and went to shift into 3 rd gear and it just made a Big Bang and now first and third are out and is having trouble going into reverse it just is not write so I got online and there are several recalls on this year and was going to see what u could tell me thank you

Emissions refit nightmare - BigSixx81

Let me start by saying the mechanics do quality work. No issues whatsoever with them. But, the service department has serious issues in the office. I've had my vehicle serviced exclusively by Neil Huffman for years. This time was a NIGHTMARE. My TDI needed the emission modification and a wheel bearing. I made it clear 4 separate times that it needed the emission modification. I picked the car up and reiterated that they needed to close out the ticket so my claim could process. Fast forward 3 days and I call 4 times to find out why it has not been closed out. No answer, no call back. The xxxx poor attitude of Dara and obvious incompetence is shown after I drive up to talk face to face. I am informed initially that they have one person who processes claims and she only does claims processing when she sees fit. I told her that I'd wait there until it was processed. Dara leaves and some dude comes out and informs me that the emissions modification was NOT done. Then he proceeds to tell me that they were 3 weeks behind on warranty work and he could schedule me an appointment. So, through either sheer stupidity, utter incompetence or just good ol' fashion laziness they arbitrarily decided to do the work that got THEM paid. But when it came to warranty work that would pay ME 5g, they couldn't be bothered.