36 Louisiana Cadillac Service Centers

I think the dealership is excellent and I continue to buy - atosborne72

I think the dealership is excellent and I continue to buy vehicles from there and recommend to people I know.

Great, friendly, knowledgeable, and informative. - ehmurrill426

Great, friendly, knowledgeable, and informative. Every time. I don't ever feel like I'm getting the "work around." Thanks!

Leticia took care of my problem with Randy She took care... - debbierudasill54

Leticia took care of my problem with Randy She took care of the appt and talked to Randy and the mechanic and brought my van there and back to me

Very friendly staff. - debbiedoneal

Very friendly staff. Everyone seems to go above and beyond their call of duty to assist.

This morning I went to Cadillac of Metairie with some - Ihallak60

This morning I went to Cadillac of Metairie with some questions and few issues with my new car. As usual ,I got the royal treatment from Wayne Meyer and Kevin Schwab.They are extremely knowledgeable and took care of all my issues in no time. I recommend this dealership to my family and friends.I have been a loyal customer since 1996. They really earned my repeat business. Keep up the good work. Thanks Isaac Hallak.

Every time I call the dealership it’s hard to get someone... - Amber

Every time I call the dealership it’s hard to get someone on the phone to schedule an appointment.

Friendly Customer service, timely service. Will... - Darrian Duffell

Friendly Customer service, timely service. Will definitely be bring my vehicle back for additional services

Outstanding Cadillac Service - Space Caddy

As always, Ms. Sheila Brown, Service Department, greeted me with a smile and provided excellent customer service. She was very attentive and asked questions to ensure that the problem I was experiencing with my Cadillac SRX was properly addressed and repaired. While I was waiting, Ms. Brown kept me informed on the status of the repair. Her positive attitude and attention to my comfort while waiting was very appreciated. Ms. Brown is a true asset to the Gerry Lane Service Department!

Your Team is just great. - cynthia bogda

Dear Mr. Ettleson, I am writing this letter regarding the new Cadillac I purchased on Friday January 30, 2015. Our sales men has been Mr. Ray "Charles Gandurski for more then 20 years. My husband and I have owned a Cadillac since 1971. Ray is a great guy to do business with. We purchased the 2015 SRX. We had the SRX 2004, 2008, 2011, and now the 2015. Your cooperation in this matter is greatly appreciated. Thanking you in advance. Cynthia Bogda

I had the worst customer service experience one can... - chiggins1066

I had the worst customer service experience one can imagine at Schoeffler. I had an oil leak problem (a very serious one that could have caused the engine to seize or a cabin fire NHTSA bulletin #470201(5/94)) in my Seville which the service department missed when the car was under warranty (an independent mechanic later found it). Then when I brought it back and asked if it could be fixed, the service department refused, insisting there was no oil leak. I escalated the problem to Mr. Schoeffler himself, but he laughed at me, was arrogant, and completely dismissive -even in front of potential customers in the showroom. I found out later that the leak is a known issue that is VERY expensive to fix, and few mechanics can even do it. Schoeffler repeatedly lied to me, saying things like "all oil leaks will show up under the car" -not true, 2 GM mechanics told me the oil runs the frame rail. The service manager was even nastier than Schoeffler. Do yourself a favor and stay away from this dealership. As a matter of fact, stay away from Cadillac altogether.