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Service department rocks. Had an issue with my vehicle... - Spotbull
Service department rocks. Had an issue with my vehicle and it was quickly resolved. Go service team, I really appreciate all of you, thanks.
Superb - Lydia Beauvais
Wonderful, caring. Confedent about what they are doing. Makes the process of purchasing
Safe and not a confusing rush. Everything Is done in a timely and considerate fashion!!!
Terrible experience - Review your invoice closely! - ccaillet
I had my daughter bring her car in for minor service (oil change & replace ONE low beam headlight) against by better judgment. They took advantage of her. We specifically told them to change only ONE bulb - the one that was out. The other bulb was still under warranty from this same dealer. The bill was double their original quote. The oil change was double AND they gave us a $20 mail-in rebate that was expired! We will never use or recommend Diamond Mazda to anyone!
I have shopped around for a starter and was impressed by... - kxbordel
I have shopped around for a starter and was impressed by the knowledge and friendly customer service I received from Trent Dauzat in parts. Excellent Customer Service!!!!!! A WOW moment.
Not a 5 star place at all! - Darrell Lovett
I bought a2017, F-250 King Ranch
First the people talked me into getting two fuel filters which was 183.00. When I left I was going down the road a few days later and my fuel line came off. The inexspierienced people didn't put the fuel lne back on correctly. My new truck was towed in, Now my $80,000.00 new truck smells like diesel inside and out. They ignore me when I complain. They need to give me back that money to get my truck cleaned. But I get ignored every time they say what you want to hear up there.
I also have my console that's leather. It's coming apart and they just keep giving me the run around. The Service guy that says he can help doesent do a xxxx thing but tell you what you want to hear. I have been trying to get him to get this fixed for months. I am so fed up with this rip off place I can't see straight. Actually the finance man that sold me my truck got arrested for stealing from this sorry place(Hixson Ford autoplex) that's a joke. And the service is bad as any place I've.been. .
Please don't go here for any reason. I wish I would have went to Texas, I heard they give better deals anyway. I hope they go out business. And they all loose there jobs. No phone calls or nothing from the service guy that said he would help me.
Poor Maintenance Experience - alparrott037
I took in my 2004 Mazda3 to have the passenger side junction box reprogrammed after being replaced. My remote locks had stopped working and we believed that to be the cause. The technicians did not listen to me when I requested that's what they do, and tried to push me into having service done that the car did not need, including installing a new PJB ($500). The service adviser contacted me frequently, which I liked, but never gave any good news. It took my father calling him (I am a woman) for him to understand exactly what we were asking for. After that, they maintenance crew did the reprogram, but it did not solve the problem. They kept my car overnight and eventually called to say that something was malfunctioning and now my door ajar light would not go off. Fantastic. I decide to just go pick up the car and take it elsewhere. When I picked up the car, the locks did not work at all. The technician had disconnected a cable near the PJB to turn off the door ajar light that seemed to also disable the locks. I mentioned this to the technicians, and they hurriedly took the car back and replaced the cable. I tested it again and the locks worked, but only while the car was not running. I still cannot lock the car while it is running, which seems to be incredibly unsafe. I just gave up and paid the $50 in labor to take it elsewhere. When I mentioned the problem to the technician and asked that they fix this problem that they had created, he refused to look me in the eye and told me that "it'll probably cost at least a couple hundred dollars" for them to keep digging and solve this issue that they made. I was absolutely livid. At that point I just wanted to get my car and leave, so I went to pay. The woman at the desk was curious about the low cost of the bill and asked what they had done. I explained the situation and even she said I should take it elsewhere. It's pretty bad when even the employees agree that the service was lacking.
Service Department - Ronald
I purchased a new car and have return to have oil changes and tire rotations. I usually just drop it off this time I stayed and watched the service from the sales area looking into service bay.. I have a farm background and worked my way thru college at a dealership so I know cars and service. The serviceman change the oil and rotate tires as he did three state inspections on other cars during this same time.
There was no inspections or checks ! maybe a quick glance at the tires as they were installed . I do have in hand a form with 18 listed checks or inspected items on the car.
What upset me more was the use of a impact wrench to tighten the wheel lugs. He even went over each twice to make sure they were "Good and Tight". I took my car from the dealership to Pep Boys and had them loosen and torque the wheel nuts to Mazda specs. Impact wrenches are the main cause of warped brake rotors and the added bonus of being stuck on side of road with a flat tire and can't remove the lug nuts.
Pep Boys also drained over a pint of oil from the motor due to a overfill. I don't know if he dialed it wrong or the auto fill device is not accurate.
I will state I didn't go see the service manger or report the problem to anyone. I had been told they used torque sticks during a earlier service visit. This looked like his normal routine and the service manger is in the bay with a clear view of this area so he knows what is happening.
Will I go back? Maybe for warranty work!
You may have a different experience. Good Luck!
Very satisfied with the repair work done on my 2001 Mazda... - Papertiger130
Very satisfied with the repair work done on my 2001 Mazda Miata. The workmanship was excellent. The manager, David, went to a great deal of trouble to satisfy me. The staff was helpful and courteous. GOOD JOB!
Service - Rebecca.Dauzat
My Dealership of choice! Very friendly and knowledgeable. I feel very comfortable everytime i visit the dealership. I recommend Southern Chevrolet to all my friends and family.