31 Maine Ford Service Centers

Service is great. - P_wotton

Service is great. Not associated with this visit or service department but manager does not return calls timely or as promised

Thank you for the great service and thanks so much for - Tonia Stanton

Thank you for the great service and thanks so much for putting air in my tires 🚗 I appreciate it so much.

Anthony H. - Emmons518@gmail.com

Anthony H. is by far the BEST customer service guy of any place anywhere!!! He is extremely knowledgeable of all automobiles and trucks!!! Anthony understands automotive operational and mechanical service delivery and his communication skills are outstanding. I know first-hand that Anthony listens to the needs of the customer. He is friendly smart and efficient in his job. Anthony will do whatever it takes to find the best cost-savings product. Whether it’s a routine oil change new parts or routine service check Anthony gets things done quickly and always explains what is needed and what can wait until later. Recently, Anthony was able to fit me into a last minute schedule on a Friday afternoon after hearing my urgent need for snow tires before the big storm. Even though unlikely to fit me due to a filled schedule he made sure I got serviced. I had called him at the last minute as I did not have funds until Friday morning to purchase new snow tires. He has helped me so many times like this and gone above and beyond!!! I trust his judgement on purchasing products performing repair and having routine truck service. He makes sure I have discounts when available and informs me of sales and comparison prices, he understands I want the best price. Anthony spent extra time on the phone with me to find the highest quality and least costly snow tires. The price better than any other business in New England. Anthony knows I’m a nurse needing to work weekends late hours and to travel to MA and back to Maine in a snow storms. He consistently treats me as I were family and is 100% reliable trustworthy and caring. Thank you Anthony and Rowe Ford Westbrook Service Center team!!! . I have been a Rowe Ford Westbrook customer for decades and commend Wally and Mark Camp for their outstanding business!!! I miss Mr. George Crowley Rowe Ford Salesman who passed away last year. I know George would be proud of the high quality service I continue to receive at Rowe Ford Westbrook! Thanks again Anthony H.!!!!

Salesperson was superb to work with. - jandbtalbot

Salesperson was superb to work with. Service team is very responsive and makes their work fit my schedule

Have never had a problem with Ray Haskell ford. - Buffy960

Have never had a problem with Ray Haskell ford. The people I have seen always treat me with respect.

Absolutely xxxx show! - bigbearconstruction207

Absolutely xxxx show! Key Auto is one of the worst vehicle experiences I have ever had!

Keith in service was very professional and did the recall - Josephdonegan

Keith in service was very professional and did the recall work on my truck with no issues. Thank you Keith..I appreciate you..

Always helpful with smiling faces and friendly attitudes. - CiCi

Always helpful with smiling faces and friendly attitudes. Knowledgeable staff and a clean campus inside and out.

I absolutely love Arundel Ford! - jmaloy

I absolutely love Arundel Ford! They always deliver on what they promise and they will call before doing anything you did not discuss first. They recommend what is the best for your vehicle has well as your wallet. I can't say enough about the team at AF. They are all amazing

Great customer service - Tracus

On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. Because the chassis is built by Ford, we stopped at Casco Bay Ford to see if they good help us. Although we didn't have an appointment, one of their technicians, Brian, took almost an hour to determine what was wrong. Although they were unable to make a repair they did help us find out what was wrong and we were again on our way south. Their friendliness and helpfulness was outstanding. They were polite and there was no charge for their time. We can't thank them enough!! If it were possible, we would give them six out of five stars for a rating.

Great people and great customer service they care about - JPF

Great people and great customer service they care about me and my car btw it was a recall thank you

This place scammed an entire family willingly!! This is... - Nate

This place scammed an entire family willingly!! This is embarrassing and needs to be shut down. The owners cannot be trusted. Also, the lack of adherence to public health guidelines was shocking and infuriating. Avoid this dealership at all costs, and do not trust the “jackpot” mail they send.

Chris Connor and Craig Dyer were awesome in the service - Beth M

Chris Connor and Craig Dyer were awesome in the service department. Chris scheduled my appointment with me via email cuz that's easier with my work schedule. And Craig was very welcoming when I showed up for my appointment. He even went above and beyond to call me as soon as it was done as I was waiting for my vehicle. Thank you very much!! Been coming here for years and there's definitely a reason why. Great service. (Even the friendly ladies in the office)

Excellent!! - Gregmat97

Great dealer to deal with and excellent people that take care of your needs. Service was great they helped a lot with the rental car and made sure that everything was up to par with it.

Disappointed after purchase....BUT THEN.....WONDERFUL!! - Leonard Martin

***UPDATE TO REVIEW***** 2-6-2020 So I figured it would only be fair to come back on and post an update to my first review. After I posted my first review I was contacted by Quirk Ford of Augusta. I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward. I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right. Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea. Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake. At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues. Thank you! Leonard Martin ***Original Post*** When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen. Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork. No complaints with staff. The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase. We understand they had already stayed past closing to make the deal so we understand. But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday. My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle. Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease. Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come...... We shall see. I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease. I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here. Hopefully, someone will reach out to me through email or whatever soon.

Transmission - Dj

2013 focus with the transmission shutter. This is a continuous problem and is a Problem with all is these cars Now it's acting up again same problem Now because I'm 12 days out of warranty Ford will not honor these defective and well Established problem stay away from ford focus And fusion pure junk! These cars are complete Lemons and ford knows and refuses to buy it Back.. Varney ford has the worst customer service j have ever seen .