41 Maryland Jeep Dealers

I had first thought I had a good experience here but - cwilson

I had first thought I had a good experience here but after trading in the car I purchased from Jones I had questions about canceling the GAP insurance I purchased for a refund. Since the Jones website doesn't list anyone's email address I reached out directly to my sales person who gave me a point of contact and after contacting that person via email 3 times I reached back out to my sales person and asked for another person as I wasn't getting a reply. At this point my sales person turned and stated how much money they lost on my trade and guess what we purchased a second car from them the day after and pointed out how much money they lost on that trade as well which has nothing to do with my gap cancel. I responded with you offered what you offered for the trade and this has nothing to do with my gap cancel almost made me feel like how dare I ask for a refund for the gap because they didn't make as much money as they wanted on my trades. We purchased a brand new Jeep Grand Cherokee and a brand new Nissan Finder both together totaled over 100k but he wants to point out my trades 6 months after the sale and use that against me when trying to cancel a product purchased. I first had good things to say about Josh in sales but after this I wouldn't recommend him to anyone.

Over President's Day, I stopped at this dealer to - Jeepfan

Over President's Day, I stopped at this dealer to checkout a Certified PreOwned Ram 1500 that I'd had my eye on for a while. Anticipating that the price listed on the internet would differ from what I was quoted once I expressed interest, I fully planned to walk out after viewing the truck. Instead, I met Carson, the sales rep who would assist me. I was pleasantly surprised by the helpful demeanor, the lack of pressure and the overall lack of typical sales tactics I had experienced elsewhere. The test drive went well, with Carson taking me on a variety of different roads to get a good feel for the truck. He even encouraged me to really rest the Hemi's acceleration. When we returned, I was interested, but still had not seen any numbers. When we got to that point, surprisingly the price I had seen on the internet was, indeed, the price. After valuing my trade lower than I had hoped, I was once again ready to walk, but when Carson asked what would keep me interested, I quoted a number and 5 minutes later, we were shaking hands. Upon arriving home with my new Ram 1500, I became concerned that a feature I had wanted might not be installed as we had discussed during the deal. I was unwilling to make a big deal about it, but when Carson called to follow-up, he asked if I was completely satisfied. I explained that everything was great, but I wasn't sure if the truck had the feature we discussed. Immediately, Carson looked into it, and called me back within the hour to assure me that the feature was indeed present and proved it with an emailed window sticker. After talking to Carson and viewing the sticker listed options, I was very happy with both the truck and the customer service I had received from Century and Carson. If you are looking for a dealer that isn't trying to take you for all you have, try Century. And, if he's not busy, ask for Carson- he's an honest guy and a rare commodity. It's also worth noting that the dealer offered me a pretty fair maintenance plan, but I couldn't really make use of it because I'm not local to the Mt. Airy area. If you happen to be local, it might be worthwhile to check into.

Extremely helpful and curtious. - Archier20

Extremely helpful and curtious. Good deal and pleasant experience. Would buy there again thank you

Jeff Forsberg did a wonderful job replacing my window - grumpy6722

Jeff Forsberg did a wonderful job replacing my window motor. Keep up the good work.

My whole purchase process with Fred Frederick was very... - Luke

My whole purchase process with Fred Frederick was very smooth and completely hassle free. Salesperson Susan and Allen are professional and keep their promised price, which was negotiated through emails. Financial manager Mark checked with several financial institutions to help me find the lowest rate for my loan. They even worked overtime with me at the Friday night to complete transactions because of my late arrival. I can't be more satisfied with this dealership, and to be honest, they are above my expectation.

Will was great! - Jeremysroberts@hotmail.com

Will was great! I flew from out of state to purchase my new Ram and drive it home (600+ miles). The deal we made and the easy purchase was well worth it! I was in and out in one hour with no surprises! Chalk up another satisfied customer thanks to will at CDJR!

My car (2010 challenger) broke down outside of Accident... - Clevertitan

My car (2010 challenger) broke down outside of Accident MD 7 weeks ago. Needless to say it is still not fixed. The first week they had other work and could not look at my car to the end of the week (totally understand) The second week they informed me that it was the timing belt that broke, later that week they informed me that some of the valves were not holding pressure, resulting in them having to take the engine apart for repair. Weeks 3-5 they were ripping the motor apart and waiting for back ordered parts. On saturday at the end of week 6 after calling they informed me that it was all good it just needed to be timed. I called back tuesday where they again informed me its all good just needs timed.. so i called today (2-20-2014) to confirm the time i can pick up my car friday, only to be informed that there is still a cyclinder issues and it may be ready next week. As of right now Dodge corprate has "launched" a service review/investigation. After having Dodge HQ call them the service manager said he would provide me a rental car. If the service department is a example of this dealership i would stay very far away. Just a finishing note- They have never called me to update me on the repair work, i have had to call them everytime. Please beware.

Incompetent - DieselWK

I took my Grand Cherokee to get service and repairs. After 6 months of poor and incomplete work done by their mechanics, I will never return. So sad because they are the closest dealer. They can't even get a recall repair right.

Professionals that know their cars. Willing to let... - DarcarsDirt

Professionals that know their cars. Willing to let customers know benefits and deficits of car models. Pleasant , hardworking professionals that appear to enjoy their work. Well run dealership. Good service department. No games, just an honest sale. Bought two cars from this dealership