47 Maryland INFINITI Service Centers

Great overall experience each time. - DMITCHELL65

Great overall experience each time. Always happy to recommend this dealership to friends and family.

Everything was great from start to finish, and the - Lewisashley4908

Everything was great from start to finish, and the customer service was great. They finished my vehicle in good timing.

This is by far the best Infiniti dealership in the - Lt. G

This is by far the best Infiniti dealership in the Baltimore area and I been to them all. Staff is knowledgeable, polite, and accommodating.

Excellent service by conscientious people who go out of - SubBuilder

Excellent service by conscientious people who go out of their way to understand how they can best help to meet your needs. I have relied on this team for maintenance of my Infiniti automobiles for almost twenty years. They excel at troubleshooting maintenance issues, making reasonable suggestions, and then professionally executing the repairs.

Great service, communication, and quality of repairs. - jmoye44

Great service, communication, and quality of repairs. 10 out of 10 for sure. Would highly recommend to all.

I purchased a QX55 from Corey Hamlett - he sure does - TarikF

I purchased a QX55 from Corey Hamlett - he sure does promise the world - the reality is much different. Service at this dealer is abhorrent. My vehicle has been there 3 times (and is currently there) for the same issue. If you do make the mistake of purchasing a car from Nationwide for Life - be prepared for purgatory. Loaner cars are given at their digression - Kyle, their newest service advisor (they change a lot) will only provide one if you look the part. This place will make you cringe at the sight of an Infiniti. You have been warned.

I always have a pleasant experience when I have my - pinklyon29

I always have a pleasant experience when I have my vehicle serviced. Every is very friendly and the maintenance and service is outstanding.

Nothing short of OUTSTANDING SERVICE! - Sbrampersaud

Nothing short of OUTSTANDING SERVICE!! This was my second time having my vehicle serviced at this dealership, and I can say without hesitation that I am truly impressed and grateful for the standard of excellence upheld. I highly recommend INFINITI of Suitland.

They use OEM parts. - geesmom0129

They use OEM parts. The work is great. Super friendly service. You’re kept updated throughout the process. I picked up my car and was like “WOW”. I don’t know what they use to clean the outside but my car don’t look that good when it was brand new. I wish the had a detail service. I’ve had to use them a few times and am always happy. I won’t use anywhere else.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.

My Pontiac Grand Am was involved in a fender bender in... - amanda

My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.

VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra

VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.

Repair of collision damage - Susan G

The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.

Customer Service is Awesome! So amazing! - Honor

I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!