At the beginning of June 2023, my Kia Optima engine died - Rachel C.
At the beginning of June 2023, my Kia Optima engine died and I had to get it towed to the dealership (DARCARS Kia of Frederick) and Jake in Service couldn't have been more helpful. I thought my engine was out of warranty, but Jake tracked down the issue and was able to get me a full engine replacement under warranty. Jake took the time, understood the issues and scheduled to have all parts replaced and serviced within a 2-week period. Jake continued to follow up during this time to assure me that all was on track. I had moved to a new state, so I wasn't coming back to get the car, so opted to sell the car from their location. They (Jake and Service Manager, Valerie) were able to find a buyer, which at that time I proceeded to work the deal with the potential new owner. Jake and Valerie were able to provide the new owner with additional information required for the car, and by doing so, the new owner proceeded with the sale and kept the car in service to have a few more repairs done before taking ownership. The sale went through without any issues, and I attribute that to Jake and Valerie who went above and beyond customer service. Thank you again, I really appreciate your dedication to the customer.
Rachel C.
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