56 Maryland Mitsubishi Service Centers

No pressure sales, service is reasonable and reliable. - cbockting

No pressure sales, service is reasonable and reliable. Always greeted professionally. That is why we have bought 2 cars here within the last 6 years. Already looking to buy a 3rd in the very near future. Chris is outstanding, very down to earth and even when we just stop by for service he will make time to talk. I have yet to meet anyone there who is not polite, friendly and professional.

Everything was great from start to finish, and the - Lewisashley4908

Everything was great from start to finish, and the customer service was great. They finished my vehicle in good timing.

Informative rep, kept me informed about the service, - michelemmy

Informative rep, kept me informed about the service, decent price for everything and was honest.

Great service, communication, and quality of repairs. - jmoye44

Great service, communication, and quality of repairs. 10 out of 10 for sure. Would highly recommend to all.

Both USB ports started to malfunction in my new - jkay

Both USB ports started to malfunction in my new Mitsubishi Outlander 3 months after I bought it. Now they don't work most of the time. I thought that this brand was reliable - it's not. The info screen and dashboard randomly go black, Android Auto mostly stopped working, the speed limit on the dashboard is mostly wrong, and the front collision feature turns off randomly with a warning icon popping up. I took the car for an oil change at 6 months, 5000 miles. They said 40 min wait, it was over 2 hours. Unfortunately, there was a "demo effect" when the USB ports worked while being tested. They said that Mitsubishi has problems with Android software and they can't do much there. So you buy a brand-new car and you are stuck without a solution with a non-working phone connection. Now the ports don't even charge the phone. So, obviously, electrical wiring issues. Since the car is new, it's a matter of horrible quality control. I'd have to leave the car for an extended time, considering how the USBs work on and off, in the hope they won't work when tested so the repairs could be done. I need the car every workday, and the service is closed on weekends, so it sucks. I wouldn't buy Mitsubishi again considering how it started to malfunction almost immediately, and how difficult it is to even diagnose it.

They use OEM parts. - geesmom0129

They use OEM parts. The work is great. Super friendly service. You’re kept updated throughout the process. I picked up my car and was like “WOW”. I don’t know what they use to clean the outside but my car don’t look that good when it was brand new. I wish the had a detail service. I’ve had to use them a few times and am always happy. I won’t use anywhere else.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.

My Pontiac Grand Am was involved in a fender bender in... - amanda

My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.

JBA 10 out of 10 - Holman8412

Courteous, professional and great communication througout the process of service. Helen did a great job and was able to arrange for me to speak to the Mitsubishi Technician. Thanks!

VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra

VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.

A very bad & ugly impression when service agent said that... - sean M9

A very bad & ugly impression when service agent said that my appointment was not on today’s schedule! Then when he put in my VIN into system, voila!! I was in their system on I think 07 MAY when I had made this Oil Change Appointment!! HOPE LESSON IS LEARNED to Train Service Agents Better!! It was my 1st Free Oul Change & despite Service Agent’s Mistake, he did not offer to either do a free outside Wash nor a Free Vaccum!!

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.