Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Great customer service - Joy Kiritu
I just loved the friendly atmosphere and the great customer service provided. i would definitely recommend family and friends to this facility. I will be returning.
Service Advisor makes all the difference - SB-Abingdon
I have been taking my car, purchased from Jones to this service center for years. Taking advantage of, and using the Jones for a lifetime for the last two years Zachary Jubb has been my service advisor. If I have an appointment with another tech and he sees me he takes on my vehicle no questions asked. I have his personal cell as he has mine for any direct concerns or questions I may have. I fully trust him with my vehicle and know that he has my best interest in mind. I used bring my husband just to have the, "man card" in my pocket, but with Zach there is no need. Zach- thank you!
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
My Pontiac Grand Am was involved in a fender bender in... - amanda
My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible
An Awesome Experience! - jay
My sales consultant was very knowledgable and did everything possible to meet my needs, and she did!:) I was a bit indecisive, so it was great to have someone with such patience and understanding!
Used this service center before, nothing you can do about... - jjm0711
Used this service center before, nothing you can do about extraordinary dealer prices -- and sometimes they did a good job, sometimes not. However, this summer I had a purse stolen that contained both my car keys. I towed my VW to Martens, Bethesda to have new keys cut and programmed, a $350 process just to for a key. After 2 days, the wrong type of key cut (I asked for the regular key which is cheaper, not the key with the FOB), and follow up phone calls, I was told that the keys were cut but that the immobilizer was broken and wouldn't hold the program so the car wasn't drivable. In other words the car recognized the new key for only a short while before it would 'lose' its programming and the car would cut-off. I would now need a new instrument cluster (the dash electronics that include the speedometer) for $600 + $200 to install. I let them know that I had driven the car that morning with the original keys without issue then towed the car to the dealer, nothing should have broken in that short time, but they insisted these things just happen without warning. We're now talking over $1,100 for keys! I called VW USA customer service upon recommendation of my regular mechanic for guidance as I believed they simply did not know how to program the new keys, a problem with dealers that is well documented in online reviews. It turned out to be quite useless, the rep. only regurgitated messages back and forth between me and the dealer and seemed to advocate for the dealer. I was constantly told, 'we can't make the dealer do anything' and would answer all my questions with, 'the dealer said....'. My regular mechanic, who has worked for Volvo for years, was surprised to find how unhelpful VW was compared to Volvo. However, maybe because of the VW customer service rep, the dealer charged me the price of the regular key when they gave me the key with the FOB -- I suppose it's kind of them to not charge me for their mistake. Because of my interactions, I did not believe they were competent for this job and decided to have the car towed out of there. VW makes it so you can ONLY deal with the dealer for this purpose so I will only be able to get this fixed by another VW dealer so I'l be buying the part and towing it to another dealer --which I expect will tell me the original part was fine or tell me something else is broken. Either way, my plan to gift my VW to my older daughter, buy another VW to give to my second daughter, then buy a convertible VW for myself has been changed, I will no longer buy any VW's.
A note about VW's that I've learned from this: The immobilizer chip is a ubiquitous RFID chip that has been immbedded in the instrument panel in a way that you need to replace the entire part, which is design flaw in my opinion. Additionally, VW discontinued the instrument panel so you can only buy them used and possibly have to replace the entire panel again if the replacement chip goes bad. The instrument panels will run you about $500+ -- IF you can find them.
The customer service I expected and the lack of... - onthedlent
The customer service I expected and the lack of professionalism that was displayed is completely unacceptable at the MileOne collision Center on Reisterstown Road. On October 9, 2009 I was faced with a difficult situation. I hit a curb damaging two wheels and tires on the same side of the car. While doing this to keep the insurance company uninvolved I bought four wheels and tires and installed them myself. In this attempt I over torqued the left front wheel causing the wheel and tire to fall completely off the car. With this turn of events I was forced to file two separate claims on my car to rectify this problem.
I worked for Saturn of Ellicott City for 2 years and loved every minute of it but due to the unfortunate turn of events that General Motors is going through I resigned. But the one thing that I loved about the MileOne Company and Saturn is that they seemed to genuinely care about their customers. After waiting 3 weeks I finally received my car on November 13th to find that having a normal driving experience was not in my immediate future. The followings events occurred:
? Bubble in the tire.
? No hubcaps on the car. (the hubcaps were actually left on my passenger seats).
? The tire pressure monitor was not working.
? Different set of wheels and tires on car.
? Missing wheels and tires that were in the car.
I was very upset to see my car in this state after 3 weeks and two claims. Ed( Manager) and Rob(Service Technician) refused to try to rectify this problem of mine and I left defeated, disrespected, and taken advantage of. I would have been able to rectify these issues fairly easily if one of the wheels and tires were not missing from my vehicle. Now I am faced to purchase another wheel and 2 tires and a wheel alignment after 2 claims and $1116 paid out of pocket. All I wanted is the wheel that was wrongfully taken from me and to have my car look and drive the way it was before the accident so I can make this situation finally end. These are the facts about the accident:
? On the night/morning of the accident I the tow truck driver from Road Side Assistance dropped me off at home.(So I know everything was inside the car)
? Saturn of Owings Mills received the car on the 15th of October.
? Saturn of Owings Mills had the car towed on Wednesday the 21st of October.
? The accident happened on the passenger side of the car leaving me with 2 wheels and tires on the drivers side.
? I bought four the night the wheel fell off. Statefarm replaced 2 wheels and tires which should leave me with four stock wheels and four chrome rims.
Thank you for time, patience and understanding in looking into this matter.
I went in because I had really poor body work done and... - Champskins5
I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!