599 Maryland Used Car Service Centers

Best service at an auto dealer that I have ever experienced. - Michael

I purchased a used vehicle at Cook Volkswagen had 2 major issues that needed to be serviced. Took the car to Cook Dodge and they provided the best service that I have ever experienced. Kept in contact with me during the entire process. Gave me a loaner car to get back and forth to work. Al and his entire service department should be commended for doing excellent work.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Service for 2017 Rav4 was excellent & efficient, thanks - deezer3

Service for 2017 Rav4 was excellent & efficient, thanks to Kevin Colindres! I was waiting for the car & Kevin kept me in the loop with the mechanic's findings. Kevin was very courteous & professional at all times & explained in detail some of the findings I didn't understand. Very please with the outcome & would refer friends and family to Darcars355Toyotta!

Great improvements. - lala29

I was suggest having someone at the check in desk to greet people at all times, but otherwise the service has improved exponentially within the past few months. I did not wait long after signing in for service, my paperwork was processed quickly and my car was ready within two hours. I did receive a phone call to let me know my vehicle was ready for pick up. However, when I got there for some reason the young lady at the cashier window said she needed my paper before directing me to the check in area. That didn't seem right so I signed in to make sure I wasn't overlooked. One of the service techs directed me back to the cashier and then I let him know what I was told. My paperwork was available the entire time and this seems to be a common occurrence. I reviewed and signed my paperwork as usual. Then when I left the young lady ran after me because I was given the wrong paperwork. I did not catch her name but if this is normal for her I thought it was worth mentioning so it can be addressed. Otherwise, I had a GREAT experience.

Awesomeness - WLF325

Brian worked withe to ensure I was extremely please with my service visit. Thank you Brian I'll see you the next time. A Happy Customer WF

Oil Change - Baylen Looney

I love the NO APPOINTMENT oil change... Just stopped in and was promptly greeted by Brian Paige. He and the team took great care of me and I was in my way.

Make sure to get written quotes. - Kevinlayher

Make sure to get written quotes. Kenny gave me a verbal quote of 2300 dollars for a repair, 1900 dollar part, 400 labor. Went to pick it up, lo and behold, an extra 600 bucks in labor magically tacked on. "Well that's what I wrote down here." Cool, man, I can write down whatever while I talk on the phone too. Total clown show. Absolutely my fault for not getting a written quote, but total dishonesty. Insist on one by e-mail, because i dropped it off for diagnosis, and got the quote by phone almost a week later. Couple this with being told to bring the car in on a friday, and then when we get there "i cant even diagnose this for a week, why would you bring it in." Well, because you told us we could bring it in that day only 45 minutes earlier. When I called just today for an update on the repair with promise it would be done this afternoon, my call was mysteriously dropped after being transferred by the kind receptionist not once, but twice. Would not recommend getting anything service here without getting it in writing. Straight thievery and terrible service. I can't speak to their sales department, and their receptionist was lovely. Their service department is a disheveled bag of hammered booty hole. A festering, putrid blister on the hiney of the otherwise noble profession of automobile repair. I would not reccomend this place in regards to their service department. In 20 years of car ownership, I have never experienced anything like this.

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent Customer Service - shm94

Brian is extremely helpful when guiding you through the service process. He makes sure that all of your concerns are addressed and he takes his time with you as the customer.

I have a drive train warranty and it took them 3 weeks to - maljohn

I have a drive train warranty and it took them 3 weeks to honor it,Service dept is awful, I will never purchase a Ford again EVER!

Went in for our first service on Friday. - ldburd82

Went in for our first service on Friday. They were pretty busy, but the wait was not terrible, Staff is very friendly and pleasant. I will continue to use this dealer for service in the future.

I would like to say special thanks to Alex and Patrick - Valentin

I would like to say special thanks to Alex and Patrick from the service department. They took good care of my Nissan Pathfinder, even that, the problem was very rear and unusual. It was done at the very professional manner. Five star service!

Exceptional service! - Lizabeth

Exceptional service! The sales manager Eddie answered all my questions, and Ashton handled my oil change efficiently.Thank you both!! I’ll see you on my next visit.

Dan Higgins was very helpful and he puts customer... - Muhe Maitiai

Dan Higgins was very helpful and he puts customer satisfaction as his top priority.highly recommend their service. Jim Collins was also a great staff member. They both helped me resolve the problem with my car. Truly would Recommend DARCARS to others, they always put customers first.

Thank you for your service today I m very satisfied thier - Aishashaza4

Thank you for your service today I m very satisfied thier behavior is so good and cooperative there the boy name victor did maintenance service of my car,he did good job

I was VERY impressed with the overall experience while... - Adrianne

I was VERY impressed with the overall experience while getting an oil change on my new Toyota Tacoma. I purchased it in Hagerstown but was unable to make it up there for my first Oil change. I explained ths situation to Ashley when I called and made my appointment and she sugggested that I go on line and get the discount coupon. When I showed up for my appointment with my coupon, not only did she tell me that I qualified for a FREE oil change, but also informed me of all other services which were included such as Tire Rotation and Tire recall inspection - which I was unaware of. I had called another Toyota dealership in Frederick on Buckeystown Pike and spoke to Adrian in the Service Department (prior to calling Darcars) and was told the Oil change would be $40 - $60 depending on the oil used. I explained to Adrian that the price did not seem accurate and that I had had been given a much better price at another dealership but he offered no more information. I already had one bad experience at this dealership regarding a tire problem and should have known better to consider them anyway. They appear to have a more state of the art Service Department but this is a case where looks are deceiving... I WILL NOT be calling this dealership FOR ANY services in the future. I will certainly reccommend Darcars in the future (and already have). I would also like to say that, being very serious about MY job, it was nice to come across someone like Ahsley who was ALSO very serious about her job. We are few and far between.

About two years ago, I got quite a abysmal experience - mr_raja

About two years ago, I got quite a abysmal experience with Darcars Volvo Rockville's sale department. So, when I had to get some service done on my car, I was very hesitant in going in to Darcars Volvo service center. But I am glad to say that what the sales department lacks, the service department makes up for. In the last 20 months, I have been to the Darcar Volvo's service department 4 times. 3 times, I dealt with Jimmy Wong, and once I worked with Christian Davis. Both of these gentlemen were superb to work with. My last visit was a couple of weeks ago when I went in for my 2 years/20k miles service. While Christian was signing me in, he asked me if there is any issue(s) that I want them to look at as well. I told Christian about this one issue that I noticed in my car in the last few months where the steering would vibrate a little on highway speeds. I was expecting him to say "oh that is new and we never heard of it" but instead, he told me that he will certainly look in to it and will try his best to resolve it. I was ready to give him a full shabang of all of the posts and forums I read about this issue and that it is a known issue for my particular vehicle, because I thought they would not look in to it. But, to my surprise, Christian was aware of the issue and was more than willing to help me with it. All in all, I am quite happy to work with the Darcars Volvo's service department. It feels like they genuinely care about their customers, and every time I visited them, I did not feel like they were trying to rush things over. Both Jimmy and Christian, and also the South-Asian gentleman in the vehicle drop off bay (sorry I did not catch his name) are super courteous and a pleasure to talk to. Hope to see you soon for my next service.