58 Maryland Volkswagen Service Centers

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.

Repair of collision damage - Susan G

The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.

Customer Service is Awesome! So amazing! - Honor

I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!

The customer service I expected and the lack of... - onthedlent

The customer service I expected and the lack of professionalism that was displayed is completely unacceptable at the MileOne collision Center on Reisterstown Road. On October 9, 2009 I was faced with a difficult situation. I hit a curb damaging two wheels and tires on the same side of the car. While doing this to keep the insurance company uninvolved I bought four wheels and tires and installed them myself. In this attempt I over torqued the left front wheel causing the wheel and tire to fall completely off the car. With this turn of events I was forced to file two separate claims on my car to rectify this problem. I worked for Saturn of Ellicott City for 2 years and loved every minute of it but due to the unfortunate turn of events that General Motors is going through I resigned. But the one thing that I loved about the MileOne Company and Saturn is that they seemed to genuinely care about their customers. After waiting 3 weeks I finally received my car on November 13th to find that having a normal driving experience was not in my immediate future. The followings events occurred: ? Bubble in the tire. ? No hubcaps on the car. (the hubcaps were actually left on my passenger seats). ? The tire pressure monitor was not working. ? Different set of wheels and tires on car. ? Missing wheels and tires that were in the car. I was very upset to see my car in this state after 3 weeks and two claims. Ed( Manager) and Rob(Service Technician) refused to try to rectify this problem of mine and I left defeated, disrespected, and taken advantage of. I would have been able to rectify these issues fairly easily if one of the wheels and tires were not missing from my vehicle. Now I am faced to purchase another wheel and 2 tires and a wheel alignment after 2 claims and $1116 paid out of pocket. All I wanted is the wheel that was wrongfully taken from me and to have my car look and drive the way it was before the accident so I can make this situation finally end. These are the facts about the accident: ? On the night/morning of the accident I the tow truck driver from Road Side Assistance dropped me off at home.(So I know everything was inside the car) ? Saturn of Owings Mills received the car on the 15th of October. ? Saturn of Owings Mills had the car towed on Wednesday the 21st of October. ? The accident happened on the passenger side of the car leaving me with 2 wheels and tires on the drivers side. ? I bought four the night the wheel fell off. Statefarm replaced 2 wheels and tires which should leave me with four stock wheels and four chrome rims. Thank you for time, patience and understanding in looking into this matter.

I went in because I had really poor body work done and... - Champskins5

I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!

I generally do not go online and provide reviews but I - robertumbel

I generally do not go online and provide reviews but I felt the need to share my experience at Pohanka VW service department. In December 2021 while visiting Maryland we took our Volkswagen Tiguan in for oil change, tire rotation and advised Gabe the service writer the vehicle was consuming/burning oil at a rate of 2 Q's every few weeks. The Technician advised we needed a new engine because the engine had an internal seal/gasket leak allowing oil to be burned internal although no evidence of oil found leaking on the ground. We were getting ready to return home to Florida after the holidays and did not want to have an engine failure while driving so we took their advise and approved engine replacement at $10k and purchased a Powertrain extended service contract for peace of mind. Shortly after arriving in Florida the check engine light came on! I took the vehicle in to our local Volkswagen dealer to determine what was going on. The Technician advised the vehicle needs a new turbo. I could not understand how the turbo could fail as soon as a new engine is installed unless the Turbo was actually the reason for original concern “burning oil”? Did the Technician at Pohanka VW mis-diagnosed the root cause of the oil consumption? I believe so, because the Technician never did a tear down to determine cause! I thought to myself well I have a powertrain service contract so the turbo would be covered minus my deductible. Well Easycare the service contract provided does not cover a turbo as part of their Powertrain contract it is a high tech item. I have called Pohanka VW and tried speaking with Gabe and left voicemail messages for John the Servicer Manager but no one has reached out to me or returned my calls!! I feel taken advantage of by Pohanka VW from the Service Department and Caroline in the Finance Department for selling me a contract that doesn’t cover a powertrain component such a Turbo that is part of the engine. I recommend you avoid this Dealership!!!

In january 2021 i brought my first car from here and the... - Haileyloveyou29

In january 2021 i brought my first car from here and the staff is so wonderful. Fast service and victoria and dalontae and the service mamager was outstanding. I would defiantly recommend them

Preston Auto Body repaired accident damage on my '02... - pintoboy

Preston Auto Body repaired accident damage on my '02 Ranger. They installed the wrong bumper pad (black, not grey, front and back bumpers, plastic panels were grey) then insisted the color was not black but grey. A new quarter panel was installed. They dented this panel WHILE in their shop, before I picked it up. They replaced the tail lens with a used lens, which was cracked more than the lens they replaced. They repaired the damage they had done to the new quarter panel, replaced the black bumper pad with the correct one (grey), replaced the lens with a new one. Where the truck was repaired began to rust within a year. The insurance company told me to return the truck to Preston for a third time. I refused. Nationwide agreed I could use a different body shop to correct the damage, poor workmanship, shown by Preston. I have had no problems with the other body shop's work. I wouldn't take a tricycle to PAB. Beware of this body shop.

Horrible customer experience - Brian

My vehicle has been in their shop for close to a month for a repairs and still no word on what’s actually wrong with it. If I don’t email the service advisor I don’t hear anything. The loaner they gave was hit and I am trying to a rental to replace that vehicle since they still have mine and they have been utterly useless. Sent the GM an email lets see if they actually respond.

Addressed the problem effectively - dgs

I thought they did a fine job. It took longer than expected to get the parts in and so I had to rent a car for a while since a loaner car was not available. This drove up my cost significantly. Overall recommendation is to review the timing for delivery of parts and see if that could be done faster and also to make more loaner cars available.