49 Massachusetts Cadillac Service Centers

I was scouting for auto shops when I called here. The... - nikki_74

I was scouting for auto shops when I called here. The person I spoke to was rude and kept cutting me off. If this is how I am treated even before I am a customer, I wonder how I will be treated once my car is in their shop.

Purchased a brand new Ford Windstar from this dealer back... - kilfoye

Purchased a brand new Ford Windstar from this dealer back in 1999. Performed routine required maintenance at the dealer for a couple of years. The engine siezed in the minivan shortly after we put 50,000 miles on it. Paul Clark Ford's service manager, a guy, a grouchy old guy maching around in an Army airborne sweater, was combative and argumentive when we tried to get the delership to help us defray the costs of rebuilding the engine. They could've easly went to bat for us at Ford Motor but instead he told us "we don't make any money on those cars anyway" and that it was our fault the minivan's engine siezed so tough luck. What a way to keep those customers happy Paul Clark! It was our fault for buying a Ford, which we'll never do again. And it was out fault for buying a vehicle from this lousy dealer, which we'll never do again. I would not recommend this dealer or the Ford brand to anyone. I'm buying Japanese from now on!

Poorly Treated - Stephen Ippolito

I have a brand new 2017 KIA Sorrento. The front bumper was scratched up. I took it to Quirk because it was new. They told me they would need to take it apart first. They would not order parts in advance. The insurance company looked at it and said there was no damage. The bumper skin needed to be replace. Quick told me 14 days plus before getting the car back. Boch Collision looked at the car and saw no damage either but a bumper skin. They ordered the bumper skin. It took 1 day. Took it apart and saw no damage. It took 5 days to get my car back.

Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac

Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.

This garage came highly recommended to us by a friend,... - 3KidsandaDog

This garage came highly recommended to us by a friend, and they were right on target! Robert is a skilled, friendly, and fair owner/operator of this shop. He gave us a hands-on inspection prior to the work, a recommendation of what needed to be done, an accurate estimate of bill, and a realistic timeframe of what to expect (which was very reasonable, especially for a shop his size).

We trust the mechanics, we like the service and feel... - etinglof

We trust the mechanics, we like the service and feel comfortable working with the service desk. The work done on our PT Cruiser has been good and the prices have been fair. The waiting room could be better (quite cold in the winter) but is adequate. There is no high pressure sales talk.

After an extensive search for a particular GMC pickup... - Pickup Putdown

After an extensive search for a particular GMC pickup with specific options Sudbay was found to have a truck that matched. A deposit was placed and the vehicle build-sheet was printed. After traveling a very long distance from out of state a truck was presented and paperwork was completed. When the truck was inspected certain options were not present. The VIN number didn’t match the build-sheet. This was not the truck that the deposit was meant to hold. The truck that we researched, reserved, traveled to purchase had been sold to another buyer, out from under us. This was a very disappointing and frustrating experience...

Wonderful experience! - Lcote96

I had a great experience at this dealership. I recommend Alex Ginsberg he is very efficient and answered all of my questions that I had!

In past years with my old car due to unfortunate... - davidac828

In past years with my old car due to unfortunate accidents I’ve been to a few auto body shops and they indeed manage to repair my car, however; they would take the full 30 days allowed for my rental so they could repair it regardless of the damage plus the paint job would not be to convincing…..This past November I was involved in a misfortunate accident…this time I had the car I’ve always strived to get…with that said I wanted to have it repair the same day…although I knew that was not realistic specially from previous experiences…So I decided to take it to Today’s collision…. Less than a week later I had my car all repaired and then some…I could not believe how efficient and expeditiously it was fixed….I give Today’s Collision three thumbs up for time and superb paint job!!!

4 tires ordered four days ago yet they did not arrive. - stoney1371

4 tires ordered four days ago yet they did not arrive. Waste of time and money... But, service manager Garret Ondo helped me out immediately after hearing my issues. I'll be back to Tracy in the future. Great Customer Service.

Car repair - Salem

Professional, Everything explained. Punctual. Well organized dealership with systems and processes closely followed. They try to service your vehicle as expeditiously as possible with drive for customer satisfaction