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09.29.2010 There aren't enough words to express my... - donnamariebarry
There aren't enough words to express my once again continued anger with the 128 Saab Service Department located in Wakefield MA.
This morning, I went directly to the Saab Parts Department to purchase 2 head light bulbs for my Saab 9-3. (Strange - Left Head Light Fine/Left High Beam Out and Right Head Light Out/Right High Beam Fine...remember this fact)
The gentleman who assisted me (I believe his name was Stephen) was incredibly helpful. After sharing "Saab" stories including why I would not go to service to have the bulbs installed. On my way out I jokingly said that hopefully I won't electrocute myself when attempting to put the bulbs in myself. He gestured and said wait here a minute.
So my morning nightmare began after purchasing 2 bulbs for a total of $30.64
Stephen returned and said the new service manager Joel was coming over to introduce himself and would probably install the bulbs at a nominal fee. So over comes Joel dressed to the nines including D&G glasses (Dolce & Gabbana fyi)...introduces himself, explains why he was handpicked to take over (flown from Chicago...)blah blah blah... He asked that I would give 128 Saab Service another chance and would send "his assistant" over. (this is a quote)
The "assistant" comes over to my car where the hood is already up. For some reason I recognized this individual. So I ask, "have you worked on Saabs before" He mentions in detail that he was the lot boy for 128 Volvo and this was a big step for him. Before he was moving cars and emptying trash.
Slightly nervous I am watching him as he is having difficulty removing the right lamp (as this one is the one that is out) He finally gets it in and moves to the driver side (Left side if you are in the car)where again he is having trouble with the bulb. This time he is having trouble getting the old bulb out and the new bulb and cage back in. I casually asked if there was a problem..."the assistant" says "oh no" etc.
He then asks me to turn the car on and the lights. Surprise Surprise ...the headlight that was out is now working (as it should)...and the left headlight that WAS WORKING IS NOW OUT! (insert scream here) "The assistant” says the wire must be loose as he is now fiddling with the wires…
“The assistant” is going to check with a technician. “The assistant” comes back and says that my car needs to go over to the service bay. He says he will drive it…I said that was OK, I will drive the car over myself. I go to the service area entrance and pull my car in.
“The assistant” brings over a technician to look at the left headlight (driver side). The light is on, but goes off when he removes the back cover to the headlamp assembly. The technician says that the wires are melted. I very loudly say that “this is impossible because this is the lamp that was working”! More babble about lights and headlamps and bulbs and age etc. Then I further explain that I shouldn’t have even thought about replacing both bulbs. The technician in front of “the assistant” asks why would you replace both bulbs…and I reply because that way I know when I last replaced the bulbs…makes it easier.
I go on to say that I should have never replaced the bulb etc. “The Assistant” says he is going to speak with the Service Manager (aka Joel from Chicago) as he is sure the SM will take care of this situation.
Minutes later after viewing the Service Manager (through the wall of glass) who will not make eye contact with me for even a second and is looking at the ceiling, his desk, and at one point even his nails …”The Assistant” returns…”looks like we will have to replace the headlamp assembly…and the parts cost about $410”…INSERT TEARS and SCREAMS HERE…
“The Assistant” then goes back to the Service Manager (aka Joel) to see if they can do something about this pricing. “The Assistant returns…”sorry, it will be $410 to replace the headlight PLUS LABOR!
I get into my vehicle crying, backup and leave.
I have documented this situation AND EMAILED IT TO EVERYONE I KNOW, EVERY SAAB DEALERSHIP IN THE AREA, SENT IT TO THE ATTORNEY GENERAL’s OFFICE of the COMMONWEALTH OF MASSACHUSETTS, AND SEVERAL CONSUMER REPORTERS, AND AM NOW POSTING THIS ON EVERY SINGLE SAAB and CAR RATING WEBSITE I CAN FIND.
I am a long, long, long time Saab owner AND HAVE HAD NOTHING BUT PROBLEMS with 128 Saab.
Funny, for a brief period I had fabulous service when Victor was the service manager. Unfortunately they fired him . I don’t care what he did or didn’t do. Bottom line, Victor was a trained Saab and car technician and specialist AND ALWAYS PUT THE CUSTOMER FIRST!
Donna Marie Barry
(if you want to hear more Saab stories including being left in the 128 Saab waiting area for over 8 hours to have a new rim installed…only to be told that they couldn’t replace the rim 8 hours laters, it needed to be ordered! Oops, it’s after 5:00PM and we can’t put the spare on. Had to call AAA!)
On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m
On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
Excellent mail order service with fast delivery! - Ed Jones
I needed replacement rubber mats for my Saab, and I found saabusaparts.com online. My order connected me to Charles River Saab or crsaab.com. My mats arrived in two days. I could not be happier.
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.
75K service - Anne Marie D
The best part of being an Audi owner was the incredible service from Sue Roy and Angela Lebel. They are incredible assets to F&S
Great Experience at Haddad - lahk
Jimi was wonderful to work with. I was leasing a car for the first time instead of buying one and he was thorough and patient with guiding me through the process and making me comfortable with my choice. I was not there for service; I was there to lease a new car.
Therefore , the rest of this page of the evaluation is meaningless.
I have been here 3 times and they did a good job taking... - aznlilchino103
I have been here 3 times and they did a good job taking care of my car. Two rear-enders and one side-swipe and they brought my car back to showroom condition and with OEM parts. They even buffed my car and made it shine like new.
I brought my 2004 Saab in to see what a rt front noise... - thcapeman
I brought my 2004 Saab in to see what a rt front noise was. I was told I needed sway bar and strut cap. Total $600. I them brought it to my local foreign car independent shop and was told that a flex pipe clamp had broken allowing the pipe to rattle. Every thing else was fine. Total repair. $15. Do not trust Hyannis Saab. They charge for unneeded repairs. They could car less about Saabs.
If you have a BMW DO NOT GO HERE. I'm sure they are fine... - Hector678
If you have a BMW DO NOT GO HERE. I'm sure they are fine for Audi and Volkswagen. There are plenty of places that specialize in BMWs. This is not one of them.
I was scouting for auto shops when I called here. The... - nikki_74
I was scouting for auto shops when I called here. The person I spoke to was rude and kept cutting me off. If this is how I am treated even before I am a customer, I wonder how I will be treated once my car is in their shop.
Purchased a brand new Ford Windstar from this dealer back... - kilfoye
Purchased a brand new Ford Windstar from this dealer back in 1999. Performed routine required maintenance at the dealer for a couple of years. The engine siezed in the minivan shortly after we put 50,000 miles on it. Paul Clark Ford's service manager, a guy, a grouchy old guy maching around in an Army airborne sweater, was combative and argumentive when we tried to get the delership to help us defray the costs of rebuilding the engine. They could've easly went to bat for us at Ford Motor but instead he told us "we don't make any money on those cars anyway" and that it was our fault the minivan's engine siezed so tough luck. What a way to keep those customers happy Paul Clark!
It was our fault for buying a Ford, which we'll never do again. And it was out fault for buying a vehicle from this lousy dealer, which we'll never do again. I would not recommend this dealer or the Ford brand to anyone.
I'm buying Japanese from now on!