159 Michigan Chrysler Service Centers

I took my Jeep Wrangler to Parkway for a brake issue - Cowboy

I took my Jeep Wrangler to Parkway for a brake issue thinking I had a caliper problem. The Jeep pulled hard to the left when braking. The technicians discovered that my problem was being caused by faulty brake lines and that the caliper I thought was bad was actually in great working order! I would have never found this problem in my own garage, these guys know their stuff! Who'd have thunk it? There was one disappointment I encountered where the service department was so backed up (not really their fault, everyone likes Parkway) it ended up taking another day longer to repair and being without my Jeep an extra day was very inconvenient. It was April 20th 2022 when I picked up my Jeep with the work completed. When I approached the service manager and told him about my disappointment with the time it took and suggested my own solution to him to make up for the delay, he accommodated me immediately with a smile, a handshake, and thanked me for giving him a solution along with my complaint that would result in my complete satisfaction with my experience. He really appreciated my amiable attitude and was happy he did not have to try to come up with a solution to satisfy me on his own. On the drive home the braking system performed flawlessly! Thank You Parkway! From my whole experience I would recommend Parkway to anyone and everyone for their service needs and I will definitely be returning next time my Jeep needs any work at all.

You make an appointment to have something looked at and - Tjbsmw

You make an appointment to have something looked at and they want you to leave it with them for 1 -2 dayd before they will look at it

13 year customer - dodgeboy11

Grand Chrysler Dodge Jeep in Lowell is the place to service your vehicle. Over the last 13 years we've owend a 2003 Dodge Stratus, a 2006 Grand Caravan, and a 2012 Grand Caravan and the service we have received has been amazing. They saved me hundreds of dollars not replacing a power steering pump on the '06 - just needed a flush when everyone else said it was failing. They have recommended necessary work but also frequently recommend work that can be delayed and talk through the risks so you can make the decision even if it isn't in their financial interest. Having been a customer previously at the bigger dealership in Grand Rapids, this dealership is hands down better, cheaper, and more customer friendly. If you buy the vehicle they even have free loaner cars when it is serviced. It hasn't lost its small-town feel even with it changing hands a few years back. HIGHLY recommended.

This dealership service is the worst I’ve ever had.Van... - Allen.rick810a

This dealership service is the worst I’ve ever had. Van went in for 60k maintenance . Transmission flush and front brakes( but I asked for all brakes to be checked). 2 days later there was transmission fluid all over my driveway . Took van back in and they repaired the leak. 6 months and 9k miles later the rear brakes went out and it cost $1200 to fix. I have moved so I called to speak with the service manager. Was told thier phones were out…. Same story I was told 6 months earlier. Left a VM , but got no call back. I would avoid Betten Baker at all cost if you need reliable vehicle repair

The people here are great and service is wonderful. - LLS

The people here are great and service is wonderful. They are having staffing issues just like every other business this year but they're still my first choice.

Terrible service department it's a brand new lease truck - handafull12

Terrible service department it's a brand new lease truck and it's under warranty but they refuse to service it because it was not lease through them they told me to take it back where I got it and that's not right they just hate doing warranty work there's something seriously wrong with the drivetrain and they wouldn't even take the time of day to put it on the lift and look it over find the problem after I made the appointment and waited a month to get it in to be serviced and they told me there's nothing they could do about it

Service request took a week to schedule. - Bgmsu

Service request took a week to schedule. Answer about driving with a warning light took 36 hours..after I called. Service invoice included charge for two batteries, plus a part charge over $400.:Not explained on invoice??? Took another day to install batteries….so waited 8 calendar days to get my Jeep back☹️

Went to ask about a warning that had popped up on my Jeep - Angry

Went to ask about a warning that had popped up on my Jeep Cherokee that I had bought here. There were 5 salesmen chatting in the showroom that didn't seem to want to help me. Finally directed me to service department and the guy said they couldn't help me for a week. I asked him my question and he said he didn't know about that stuff I had to talk to a technician but told me I couldn't talk to the technician. Will buy my next car in Gaylord these people treated me horribly.

Great experience at Champion servicing my Jeep. - DisneyLady

Great experience at Champion servicing my Jeep. Able to get in quickly unlike other dealers and they took care of me when my warranty wouldn’t cover a fix.

Out of towner needing help - mariad3

I contacted them while at East Lansing to get a recall fixed for my daughter's car who is in college there. There were accommodating with my tight schedule, their customer service was outstanding and the cherry on top: they washed the jeep. Definitely I would recommend this dealership's service based on my great experience and also what I saw transpired while at the waiting area (which by the way, was very clean and comfortable). Ten stars to you guys.

Made an appointment, got a rental car, dropped my truck - jadevlin2015

Made an appointment, got a rental car, dropped my truck off at Champion Cueter, filled out all the paperwork, and was finally told they could not analyze it for 3-5 days. I said, no problem since I had to go out of town on business,. Here it is 7 days later and they still have not analyzed the issue. The worst part is the issue I am having is from a repair they had done previously. Not happy. I would stay as far away from these people as possible. They will not take care of you, but they will take you for a ride...................

Very fast for the times we are in with the pandemic super - Carlsyoung64

Very fast for the times we are in with the pandemic super nice people will use them again