170 Michigan Ford Service Centers

I needed transmission work on my F150, which could have - gferriby

I needed transmission work on my F150, which could have been a long process. Mike S in the service department took great care of my issue. In a few days my truck is fixed and running great. Heather in the valet service, 5 stars to her, great customer service from her and the drivers. Very satisfied with my experience at this dealership, would recommend to all if you need service.

Morgan at the front desk was very kind and helpful with - Ndeming01

Morgan at the front desk was very kind and helpful with all of my need! Would recommend her for any help you may need!

Very prompt and good service. - Timmer121

Very prompt and good service. Knowledgeable and courteous staff. I was in and out in no time

Great service! - Tech1258

Great service! Pat H. Service advisor is top notch. The Jack Demmer team has my trust and my business. Once again they under promised and over delivered in regards to my 98 Grand Marquis. Repair time frame was less than quoted as well as the estimate coming in lower than quoted. This facility is clean and easy in easy out. They even shuttled me back home while my car was being repaired. And then picked me back up from home and brought me back to the dealership all in the same day. Gets no better than this in my opinion. Rick H. Canton / Ypsilanti area Feb 26 2024

You took care in how you serviced my vehicle and was - sniderdt

You took care in how you serviced my vehicle and was prompt to make it comfortable for me while I waited for completion of the work.

Bought my car from them and have always had it serviced - janetmacdonald

Bought my car from them and have always had it serviced by them. I will get my next car from them too.

My wife brought her vehicle in for recall work and the - Dissatisfied

My wife brought her vehicle in for recall work and the service person said that a wheel bearing needed to be replaced and that it would be cheaper to get it fixed while it was on the lift. I brought her vehicle to MD Automotive in Zeeland and they told us that there was absolutely nothing wrong with any wheel bearing! Trying to take advantage of a lady over the greed spells zero integrity! Ladies beware of the service department!

This has been my local dealer for 8 years with 3 vehicle - N&JC

This has been my local dealer for 8 years with 3 vehicle purchases and most of my vehicle's serviced here. They're professional and I've enjoyed my association with the dealer.

I have three cars, and always get great service at - timnowak

I have three cars, and always get great service at LaFontaine Ford of Grand Rapids. I recently had a blinker replaced on my Mustang, I waited only a short time, and I was all set to leave with my blinker repaired. Great service also from Drew at the service desk!

Fantastic service experience from start to finish. - zzednik30

Fantastic service experience from start to finish. Jessica was a great service advisor. Chris and Ernie handled parts very well. Will be bringing all of my vehicles here from now on.

Brian came out to my house for a mobile repair. - Buzz

Brian came out to my house for a mobile repair....minor recall. He was a great ambassador for the dealer. He was very nice and explained how they can do all sorts of mobile repairs....oil changes, and more right at the house.

Lasco Ford has been great. - 2019F150

Lasco Ford has been great. Customer serve is hard to find at other places. Thank you Lasco Ford for doing a great job every time.

Doug from the service center is great got me in right - ssteinbach81

Doug from the service center is great got me in right away and solved a problem another dealership could not and it Sav’s my trip!

The service department did not communicate prior to my - consumer

The service department did not communicate prior to my appointment that engine service was running three days. I was called with no details and asked to return the call. I tried to connect two times. My fault code information I entered online was not received by the department and I wasted my time by taking time off work. It was not an option to leave my car with them for three days. I was told to let the service department manager know. There was no one in his office. I would advise to call them and not waste time booking online. Inquire about details prior to your visit.

We use to be happy with Albion Ford but from this last - Jackie

We use to be happy with Albion Ford but from this last experience with their service department, there is no way I would recommend this dealership to anyone. If the service is not there then do not buy from them. My daughter took her truck in on 6-22 because from an earlier visit they told her the timing chains went out. They also told her this would not be covered under warranty. When she questioned this then they and told them she spoke to the warranty department they said they would have to tear it down to determine whether this was due to ware and tear or if it was a warranty issue. They then told her to bring the truck in on 6-22 to tear it down to determine if she would have to pay for the repairs or if it would be covered under warranty. Went today 7-28 and nothing was done with it. Not only were no repairs done but also charged her $330.00 dollars for her to pick up the truck and take it someplace else. The service people were extremely rude and I will no longer do business with them again. From this experience, I would no longer recommend them to do business with.

I have been buying vehicles from Avis Ford since 1993. - Kim Black

I have been buying vehicles from Avis Ford since 1993. Their service department never fail. My service advisor on this visit was Allan Martich. Allan was very helpful. Allan kept me in the loop with the status of repairs to my vehicle, as well as the estimated costs for the repairs and the expected time frame for completion of the repairs. Very happy with my overall experience. The Service Department is very professional and customer focused.

I brought my F250 super duty pick up in so they could - Overbywoj

I brought my F250 super duty pick up in so they could patch a leak in my driver side rear tire. The staff was friendly and I told them that I was towing my 40 foot 5th wheel. They advise that they would fix it right and it would take about 30 minutes. The tech (Jacob) came out and told me that it was a nail hole and it was a simple repair. The next day I hooked up my 5th wheel and headed home. I did not even get to Midland when that tire went flat while driving on the highway. This became dangerous being on the shoulder of the road having to disconnect the 5th wheel from the truck and then changing the same tire that they just fixed. When I got home and went to my Ford dealer where I bought the tire the technician who repaired it advised that the previous repair was done wrong, that Babb Ford (Jacob) just plugged the tire instead of doing it right by putting a patch on the inside of the tire on a superduty that hold heavy loads (as in 5th wheels) Fortunately their wasn’t any damage or injuries and I was in a area were I could safely get on the shoulder to change the tire. I did advise service manager of the issue

I'm having trouble with my vehicle, the part that is - avelat86

I'm having trouble with my vehicle, the part that is going bad is listed online as being under a customer satisfaction program. I called the service department and talked to Tristen who was not the most pleasant person to speak with, She told us the part was not under recall, which is correct its not, however when I asked more questions about the part she transferred my call to parts. When they answered I again told them why I called and they said that we needed the service department. I told the guy that they just sent us to them and he at least tried to help, but transferred the call right back to service who then didn't answer the phone. This is not the first time we have had issues with the dealership, but it will be the last. I now have a vehicle that is unsafe to drive and we will have to take it farther to get it fixed.

Shout out to Joe in quick lube. - jmazzenga

Shout out to Joe in quick lube. My friend had a funky smell in her car and he came out and went through the various filters, pinpointed the problem and gave solutions. Nice to see we were not just brushed off. Thanks Joe!!

Service vehicle - fmorey

Excellent service have been dealing with Bob Mathers Ford for many years and have purchased 4 vehicles! Friendly staff and service is top notch. Very happy!!

The staff at Bob Maxey in Fowlerville is great! - Happy shopper

The staff at Bob Maxey in Fowlerville is great! Love my new car and the help I from the Service department.