109 Minnesota Ford Service Centers

Took the money and ran. - marty

Had them replace a starter on my truck. They used a reconditioned starter not a new one. 8 days later same problem they "fixed" returned. They would not help with the tow necessary to get the truck to them (2 miles), they would not offer to replace the faulty part without it costing me 2 1/2 hours of shop labor time......very expensive. No communication with management, no offers to assist or help in any way. I have done business with that shop before a few times but I will NO LONGER do business with that shop. They do not stand by their work and that is unacceptable to me.

Have not yet purchased a vehicle from here, but am... - Al

Have not yet purchased a vehicle from here, but am impressed with their service department and technicians. I purchased a used 2018 F150 Platinum with 22K miles on it from another dealer earlier this year. The LKS / Auto High Beam camera was not working. Even though the vehicle is covered under a couple warranties, the other dealership was unwilling to replace that camera and was unable to repair it. I brought the vehicle to Cornerstone Ford with a front left wheel bearing issue which they confirmed and repaired under warranty. They also repaired the LKS / Auto High Beam camera stating it simply was not correctly seated into it's bracket. Both LKS and Auto High Beam now work properly. Kudos to Cornerstone Ford. Courteous staff, good technicians. Easy to work with and good communication through the service process. I would have rated excellent had they verified the wheel alignment after replacing the wheel bearing as the vehicle does drift slightly left. However, I didn't specifically ask for that.

Very excellent service. - Amyjo

I am very happy with the service I have gotten at Dondelinger! Very customer oriented and friendly staff! They helped me in a timely fashion and was courteous as I was waiting!

Knowledgeable service advisor - klheaner

Very nice cashier in service, document the maintenance done, all over professional staff. Dean in service is very good with communication. I would 5 star the woman in service but I don’t remember her name.

Friendly people both front and back and they are so... - esno87

Friendly people both front and back and they are so accomodating. They even washed my car (for free). I definitely would recommend Waconia Ford for any service work.

Stood Behind Used Vehicle - Very Satisified Customer

I purchased a 2011 F250 from Hayford about a year ago. There have been no issues with the vehicle until three days before my wife was driving this vehicle across the country. Being a diesel I was not able to find an appointment sooner than two weeks at any dealerships close to my house. When I called everyone was very pleasant however Cory Kyllonen in the service department and Jim Finn in the Finance Department Knocked this out of the park. With now only two days left they not only were able to fix my vehicle ahead of schedule for me they were very helpful along the way. Getting my wife into a loaner car and saving a trip to a horse show my daughter has been looking forward to for quite some time. Thanks Hayford Ford

Holt motors has been excellent as far as service also - rrwerner

Holt motors has been excellent as far as service also when buying a new vehicle

Resolved this issue with dealer to my satisfaction. - Roger S

Resolved this issue with dealer to my satisfaction. They were willing to negotiate a acceptable response

The cold weather caused my low tire warning light to come - Lmc

The cold weather caused my low tire warning light to come on. Stopped in at Jay’s and they took care of it with a smile. Thanks!

Had our Jeep towed to Juettners on July20, 2023. - cpfeil99

Had our Jeep towed to Juettners on July20, 2023. It had under carriage damage from hitting a piece of concrete in the road. It sat there for two weeks before they put it on the rack to estimate the damage. In the mean time, we had to rent a car from July 21 to the date it was finally fixed, August 30, 2023. At almost $100 a day for the rental, we paid almost as much for the rental as the repair bill. Two weeks of that rental bill, Juettners didn’t even bother to look at the vehicle. The level of incompetence is mind boggling. They take no responsibility for what other body and service shops know is the standard operating process. Juetners should be ashamed of their methods of operation, but apparently they are not competent enough to know better. Shameful place of business.

The Service Dept was great, Jasmine went Over and Above - LAH

The Service Dept was great, Jasmine went Over and Above helping with Ford Pass Pts and was super friendly and knowledgeable. The work was completed as expected.

Have had my car 1 week. - Pissed off

Have had my car 1 week. Estimated $1600.to fix and I would get it 2 days ago. Today the found a new problem. Need $600 more and maybe done in next 2-3 days. Have bought 3 new cars from them. Not 1 call or text from them since I brought my car in to be fixed. No calls returned. No updates from them. No cars there for me to use during this time. I am a 1 car family. This is a huge inconvenience for me. And they should have kept me in the loop. Not just order parts and not talk to me. Service department is deplorable!

The dealership did a good job for us. One of the new... - Sandra

The dealership did a good job for us. One of the new tires is making a noise so we'll have to get that checked out.