Great Service recieved - tom
We took our F-250 diesel to this dealership because we had heard our friends bragging about the friendly and professional treatment they had been receiving at Hallmark Ford. We will now be the ones bragging on Hallmarks service from this point on. We had taken my f-250 to other repair shops previously and had very mixed results. That was not the case at Hallmark we are 100% satisfied and will return.
Great Service - Terrie Bonds
These guys are really nice to work with. They go above and beyond to address the customer's needs. Shawn Gardner has helped me buy 2 vehicles and hasn't let me down yet. If you are looking for easy transactions, this is the place to go!
Get Everything in writing, don't expect much! - Hkw
We had a decent buying experience; then came to when we'd signed papers and we became the afterthought.
We requested an oil change, tank of gas (was on a quarter of a tank) and a detail (the car was pretty 'lived in') of our used vehicle. I took it in the next day, to receive that. They spent 2 hours "detailing" the car, it was too late to change the oil so I got an IOU, but I did get a tank of gas ($30).
The next day in the daylight I inspected the car, and noticed that whoever had done the detailing had left a LOT to be desired. Gum in the carpet, trash in the seat tracks, melted candy on the seatbelts, chocolate finger prints and mud smears on the interior lighting. I called my salesperson, and requested they redo the detailing because it was horrible. She agreed, but did point out that "nobody had ever complained about their detail guy before". I got the feeling I was being a huge annoyance for them.
The second time around-they changed the oil-super fast at their quick lube. They also redid the detailing, which got the things they'd missed before but I was brought outside so the detail guy could "show me he got it all". Shouldn't that have been done the first time?
Which leads us to our SECOND problem with this dealership. We broke our down payment into two payments. We agreed on two dates, both of which the financing manager and the salesperson heard and ALSO agreed on. They requested we write a check, and they hold it to those dates. We said okay, but we'd bring in cash on those dates. They said, oh don't worry, we understand, we will not cash those checks until that day if you haven't brought in cash. Good deal, right? The first date came, we brought in a large amount of cash, no problem. Got handed our check back, easy peasy. The next deadline looms closer, and I had the cash the day before the deadline, so I texted the salesperson to let her know I'd be coming in a day early with cash. She said okay, no problem. I show up at the dealership and get told sorry, but we've already deposited your check. A day early, a full 24 hours before the date that was agreed upon by the finance manager, ourselves, and the salesperson.
I texted the salesperson and expressed my disappointment, and reiterated that I believed this was HORRIBLE customer service-what kind of dealership completely goes back on their word? I told her the facts-because I had cash, I was going to have to drive 2 hours round trip to the nearest after hours cash deposit ATM so our account wasn't overdrafted. I also asked her how she and the dealership planned to make this horrible oversight right, before I jumped the gun and made any reviews on line. I as a business owner would have jumped at that opportunity, but the next morning, I got a message from a completely uninvolved individual from the company, with a picture of a note handwritten that I nor my husband wrote, along with the words "This is the note that was attached to the check and those instructions were followed. I'd suggest you quit with the verbal trash talking". So let it be known that this unrelated individual called me a trash talker for being upset with the level of customer service that was being provided to me at that point. Good to know that's how this dealership is represented.
A further text from my salesperson stated that they went above and beyond by giving me gas, an oil change, and a detail, and that's not standard or policy for their used vehicles.
So, just an FYI before you purchase from these people-get EVERYTHING in writing. EVERYTHING. Their word means NOTHING. Also-if you're buying used and expect a clean vehicle with an oil change and a tank of gas, that's not standard or policy, so you're expecting them to go above and beyond.
They think there allowed to collect ins deductible twice do - Screwed
Don't go there they do dirty business unprofessional charge twice for deductible but they got caught will be making complaint with bbb and consumer services crooked dealership
Very pleased! - ivyfam2010
We came in wanting a truck and left there with a truck and a new car for a very low low price. We are so pleased with this group we would recommend to everyone wanting a new vehicle. Not only did we get exactly what we wanted but we got excellent pricing for our budget! Couldn't have asked for better!
Best car buying experience! - jfkntz
Chris Gann, Hunter Ogden, Cody Wagner and the whole Natchez Ford team made this the best car buying experience I've ever had! Not only was it fast and completely painless they were able to work around my crazy schedule and beat the pants off of local and out of town competition by THOUSANDS!
You definitely earned my business and families business for life. Thank you again!
Great experience - Thedyde
I purchased a new F-150 from Les Alexander and he made it the best experience ever. The sales people are all on salary so there was no pressure, only great service.
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!
Service department - JEI
So good so for. Little slow getting on my truck. But now right to business hopeing to get it back soon . Hopeing it will be fixed first time