Great Service recieved - tom
We took our F-250 diesel to this dealership because we had heard our friends bragging about the friendly and professional treatment they had been receiving at Hallmark Ford. We will now be the ones bragging on Hallmarks service from this point on. We had taken my f-250 to other repair shops previously and had very mixed results. That was not the case at Hallmark we are 100% satisfied and will return.
Get Everything in writing, don't expect much! - Hkw
We had a decent buying experience; then came to when we'd signed papers and we became the afterthought.
We requested an oil change, tank of gas (was on a quarter of a tank) and a detail (the car was pretty 'lived in') of our used vehicle. I took it in the next day, to receive that. They spent 2 hours "detailing" the car, it was too late to change the oil so I got an IOU, but I did get a tank of gas ($30).
The next day in the daylight I inspected the car, and noticed that whoever had done the detailing had left a LOT to be desired. Gum in the carpet, trash in the seat tracks, melted candy on the seatbelts, chocolate finger prints and mud smears on the interior lighting. I called my salesperson, and requested they redo the detailing because it was horrible. She agreed, but did point out that "nobody had ever complained about their detail guy before". I got the feeling I was being a huge annoyance for them.
The second time around-they changed the oil-super fast at their quick lube. They also redid the detailing, which got the things they'd missed before but I was brought outside so the detail guy could "show me he got it all". Shouldn't that have been done the first time?
Which leads us to our SECOND problem with this dealership. We broke our down payment into two payments. We agreed on two dates, both of which the financing manager and the salesperson heard and ALSO agreed on. They requested we write a check, and they hold it to those dates. We said okay, but we'd bring in cash on those dates. They said, oh don't worry, we understand, we will not cash those checks until that day if you haven't brought in cash. Good deal, right? The first date came, we brought in a large amount of cash, no problem. Got handed our check back, easy peasy. The next deadline looms closer, and I had the cash the day before the deadline, so I texted the salesperson to let her know I'd be coming in a day early with cash. She said okay, no problem. I show up at the dealership and get told sorry, but we've already deposited your check. A day early, a full 24 hours before the date that was agreed upon by the finance manager, ourselves, and the salesperson.
I texted the salesperson and expressed my disappointment, and reiterated that I believed this was HORRIBLE customer service-what kind of dealership completely goes back on their word? I told her the facts-because I had cash, I was going to have to drive 2 hours round trip to the nearest after hours cash deposit ATM so our account wasn't overdrafted. I also asked her how she and the dealership planned to make this horrible oversight right, before I jumped the gun and made any reviews on line. I as a business owner would have jumped at that opportunity, but the next morning, I got a message from a completely uninvolved individual from the company, with a picture of a note handwritten that I nor my husband wrote, along with the words "This is the note that was attached to the check and those instructions were followed. I'd suggest you quit with the verbal trash talking". So let it be known that this unrelated individual called me a trash talker for being upset with the level of customer service that was being provided to me at that point. Good to know that's how this dealership is represented.
A further text from my salesperson stated that they went above and beyond by giving me gas, an oil change, and a detail, and that's not standard or policy for their used vehicles.
So, just an FYI before you purchase from these people-get EVERYTHING in writing. EVERYTHING. Their word means NOTHING. Also-if you're buying used and expect a clean vehicle with an oil change and a tank of gas, that's not standard or policy, so you're expecting them to go above and beyond.
Integrity? - mrGatc
On December 26, 2014, I found a truck listed by Kirk Auto Company on AutoTrader.com. The truck is a 2012 F-150 Lariat 4X4, listed for $23,838. After doing my research on the truck, I checked the business' website: kirkautoco.com. They had the price of the truck listed the same. I called the number listed on AutoTrader (1-888-882-9078) on December 29, 2014, to confirm that they still had the truck. I spoke with a man named, Taylor. Taylor confirmed the truck was there and verified the price. I had him send me some photos of various parts of the trucks and asked him some specific questions about the truck. I called him later that day to again confirm the price, if I were to come the next day to pay cash. He told me he would speak to the finance manager. Minutes later I received a call from Tristan, a manager, who quoted me $25,249.65 for taxes, title and fees. I asked him multiple times so I could write down the amount, so when I got the check made it would be correct. I then asked Tristan, to fax me the copy of the AutoCheck report. He read it to me over the phone as well as faxed it to me. The report showed a 1 owner, NO accident vehicle. I called Tristan back and told him I was coming from Hattiesburg (3+ hour drive), to make sure he kept the truck for me. I also, asked him to confirm the price to me. He did. On December 30, 2014, I drove from Hattiesburg, MS towards Grenada. At approximately 08:00, I called Tristan, to find out who the bank needed to make the check payable to and to double check the amount. He confirmed both. Approximately 20 minutes from arriving at the dealership, I received a phone call. A woman whom, I had never spoken with named Audra, called from Kirk auto group. She called to tell me that the price that was agreed upon, did not include a $6000 repair bill. I understand that some errors occur in online sales, but $6000? When I asked what the repairs included, Audra told me that they included body work done by Kirk Auto Company. This was a shock coming from an AutoCheck report that said NO accidents and hearing from Taylor that nothing was apparently wrong with the truck. She proceeded to tell me that they could not do the price that was agreed upon, multiple times. I turned my vehicle around and headed back towards Hattiesburg. On the way, I called to speak to Tristan about the quoted price and accident report. He did not answer. I still have not heard from him. Instead after threats of reporting them to the BBB, I received a call from the owner. He did not seem very apologetic, but instead proceeds to accuse me of being in the wrong. He also questioned why i called the Toyota dealer and not them. I told him i called the number listed on AutoTrader. Then texts me pictures of a supposed conversation that I had with one of their other associates. i respond and he pretty much accuses me of lying about the whole thing. I did not like the way he took such an accusational tone with me. He was not concerned with my time wasted on the drive. When I arrived home and responded to his accusations, he was short and responded "agree to disagree." When I told him the BBB would hear about this, he arrogantly retorted by saying to make sure I give his name and phone number. I was quoted a price for a truck, which I confirmed multiple times. Only to drive 3 hours, and receive a phone call to tell me there will be $6000 added to the price. This same truck can now be seen on their website more than $7400 higher than the original price.
Very pleased! - ivyfam2010
We came in wanting a truck and left there with a truck and a new car for a very low low price. We are so pleased with this group we would recommend to everyone wanting a new vehicle. Not only did we get exactly what we wanted but we got excellent pricing for our budget! Couldn't have asked for better!
Best car buying experience! - jfkntz
Chris Gann, Hunter Ogden, Cody Wagner and the whole Natchez Ford team made this the best car buying experience I've ever had! Not only was it fast and completely painless they were able to work around my crazy schedule and beat the pants off of local and out of town competition by THOUSANDS!
You definitely earned my business and families business for life. Thank you again!
I purchased a Mercury Cougar for my daughter in May 2010.... - Jonesgang
I purchased a Mercury Cougar for my daughter in May 2010. She reported having trouble with it and we discovered that the car had been invovled in a recall. We call Ford motor Company and were referred to this dealer for assistance with the problem.
The service department at the dealership were very accomdating and helpful even though the car had not been purchased through their dealership. It took Ford almost 2 months to provide the needed part and I was not pleased with that. However,the service manager, Mike Fittes was very persistent in checking on the part for me and keeping me informed as to what was being done to get the part here. When the part did arrive, Mr. Fittes promptly call me and I took the car in and it was repaired quickly and efficiently. So far that seems to have taken care of the problem but if it does not you can be assured I will use Preimer Ford service department and in the future recommend their service department to my friends.
Thanks to Preimer Ford for the concern shown in assisting with my problem and a special thanks to Mike Fittes.
Service department - JEI
So good so for. Little slow getting on my truck. But now right to business hopeing to get it back soon . Hopeing it will be fixed first time