☆☆☆☆DO NOT BRING YOUR VEHICLE HERE FOR ANY - max.manley18
☆☆☆☆DO NOT BRING YOUR VEHICLE HERE FOR ANY REASON☆☆☆☆
•This is going to be long buckle up, if your car still drives when their service department is finished with it.
•In August I had my oil changed at molle 6 weeks and 3000 miles later and my truck was 2 quarts low on oil. Their response was dismissive at best stating that they use an electronic pump and they can't guarantee me that a piece of calibrated equipment is operating properly and that my trucks oil reserve is much larger and that 2 quarts low was nothing to worry about but I should start an oil consumption test because the truck is probably using the oil. (2023 silverado)
•September 16th my check engine light came on with two glow plug circuit failure codes. I contacted molle and asked for any information prior to bringing the truck to them to be serviced, their reply was "well its something I haven't necessarily seen however we cannot rule out that a rodent hasn't chewed on the wires because they're soy coated and it happens way more than people think" •This issue escalated quickly to receive any update I was required to call them because I had heard nothing after 5 hours of them "working" on my truck. The update I received was that the main ground for the truck was broken off and that all the grounds on the truck had been tampered with by another dealership so it appeared that they caused this issue. (Service performed 4 months prior by other dealer was not related to any electrical issues) they have since retracted this statement and are now claiming I received the truck from the factory with a broken ground.
•I was not offered a loaner/rental vehicle. As I have come to learn GM pays for rentals through a rental service for vehicle repairs under warranty. They told me that they had done everything in their power to get me in a vehicle and that I should "just borrow one from a friend or family" and that they had called every rental place in the Kansas city area and that none had a gm vehicle that they could allow the dealership to use. (I'm in a GM vehicle from a rental service using a different kansas city area dealership)
•They did put me in a "loaner" vehicle on day two of having my truck. This Loaner not only was 500 miles from requiring an oil change but also had expired tags. They also wrote on the paperwork that the gas tank was full and the tank was hardly above half (I returned the truck with more fuel than I received it with) picture below of fuel gauge.
•I never signed for work to be done with the vehicle. I was told on Tuesday September 19th I could not pick up my vehicle as it was not driveable and that they had dropped the exhaust to find the problem (attempting to relocate my truck to a more reputable dealership after reading the reviews here about Molle's service department)
•Wednesday September 20th I called in the morning to ask about the part that they "overnighted" they didn't know where the part was but they had a tracking number. At this point of being run around and lied to I told them to get my truck out of their shop and I will have it towed to a more reputable dealership to be serviced at which point I was met with "well haven't we been bending over backwards for you" if lying is bending over backwards then yes. After this discussion and having to search who I needed to speak to by calling other dealerships their GSM contacted me and said they would move my truck free of charge to me and that the dealership would eat the cost presumably as a way to hopefully put an end to my pursuit.
•Thankfully Wednesday afternoon my truck was taken to a dealership worth taking a vehicle to and I have been provided with updates during this entire process as well as having been put in a rental the day after they received my vehicle because as I guessed there were gm vehicles available.
☆☆☆☆DO NOT BRING YOUR VEHICLE HERE FOR ANY REASON☆☆☆☆
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