38 Missouri Kia Service Centers

Cindy was amazing. - Madsquirrels

Cindy was amazing. She was quick and understanding of my needs. She went above and beyond to answer my questions and even got me a lift to my home and a ride back. People like this make coming here worth it and the want to come back.

I came in for a oil change Brandon showed me a Sierra and - RodgerJ

I came in for a oil change Brandon showed me a Sierra and I ended up taking it home

I bought my 2018 kua stinger new from them and have been - Penny

I bought my 2018 kua stinger new from them and have been taking it back for service and maintenance the entire time. They take great care of me and my car.

It’s the people not the Dealership . - wgkasalko

It’s the people not the Dealership . Tthe people always make the big difference always or not.

I previously gave a one star rating regarding an engine - patrickcschaub

I previously gave a one star rating regarding an engine replacement request that was denied. Once the General Manager reviewed my concern, he contacted the Service Advisor and concluded that they had processed the wrong Warranty Bulletin. The General Manager contacted me and told me that they made a mistake and that they would replace the defective engine free of charge and provided me with a new Kia Sorento as a Courtesy Car while the engine was being replaced. I am very happy with the way things turned out regarding my engine replacement.

Justin is the absolute best thing that could happen to a - Lrichardson

Justin is the absolute best thing that could happen to a service department. He makes me feel like I am just going to see my best friend. I feel no pressure just pure customer service! Kory Bullerdick offered to buy my car and his numbers were so attractive I had to sleep on it to make sure it was real!

Cameron was my sales rep. - Antwaleshastiles

Cameron was my sales rep. He was very professional, quick , patient and friendly. A long with the sales manager Calvin. They were wonderful. And very understanding.

Brought in my Kia Sportage in to have a new windshield - d.rapelje13

Brought in my Kia Sportage in to have a new windshield wiper arm and blade on my vehicle. While I was there Brad Duggins wasn't there so I spoke with Kayleigh about my front high beam headlight that was out. It was replaced less than 12 days ago. Kayleigh met with me in the dealership waiting area and explained that the sensor connector was burt out and to have a new harness would run $900.00. She made a recommendation that did infact work and the light is good as new. Again, this is why I bring my vehicle to Youngblood Kia (Springfield KIA) to have all my service work done. BECAUSE THEIR HONEST & TRUSTWORTHY!! Thank You Kayleigh! You are awesome.

Very poor customer service. Lack of communication and... - DDL

Very poor customer service. Lack of communication and transparency in charges re: work done. Requested license plate bracket rep used 2 screws to attach to front bummer. Rep more concerned with having his hour lunch break than providing quality customer service and assurance work requested had been done. Shoddy work. Questionable conduct /practices in services provided (?) To date I have left messages for GM with no returned calls. I have requested documentation to the services provided i.e how many quarts of oil used or replaced, tire pattern rotation etc. I have not received a reply. I have request a refund and be given the opportunity to visit another KIa dealership for services..I have not received a reply or response to requests. I personally checked the oil, fluids and tires...none of the services I paid for (full service maintenance oil change, fluids topped off, tires checked and rotated) were done. The oil reads low on oil gauge, the front drivers side tire is going low and none of the fluid were topped off. Dishonest practices.

Had to go in for service and I kept missing appointments.... - live4traumas

Had to go in for service and I kept missing appointments. Justin made it very convenient for me to get service at a time that was easy for be to be there. He was kind and did not act like "a condescending man" like some dealers have in the service department even tho I was a woman. He listened then proceeding to diagnose the problem and the guys in service fixed the problem in one day.They took me to work and picked my back up when it was time to retrieve my car. Never andything except polite and helpful. AND to top it all off they washed my car including all the glass and vacuumed it too!!!

DO NOT BUY FROM THESE CROOKS! - faithisarose

DO NOT BUY FROM THESE CROOKS!! THEY LIED BY TELLING ME I COULDN'T GET IT INSPECTED BY ANOTHER SHOP AND THEN SOLD ME (A RECENT DOMESTIC ABUSE SURVIROR) A LEMON AND AFTER $2300 IN REPAIRS, IT’S STILL BROKEN DOWN NEEDING A REPLACEMENT ENGINE!! THE TIMING SET WAS ALSO MESSED WITH BY A NON-MECHANIC AND CHEAP PARTS!!!!! NOT TO MENTION A HUGE CLASS ACTION LAWSUIT AGAINST GM ON THIS EXACT ENGINE!!!! HOW DARE YOU TAKE ADVANTAGE OF PEOPLE LIKE ME!!!! NOW I'M WORSE OFF STUCK WITH A $7000 GOOD FAITH AUTO LOAN, BROKEN DOWN VEHICLE I HAVEN'T BEEN ABLE TO DRIVE SINCE BUYING IT AND NO WAY TO GET BACK TO MY CHILDREN!!!!! HOW DARE YOU!!!!!!!!!!!!!

I have a 2014 Kia Forte EX. - Steven Anthony

I have a 2014 Kia Forte EX. It has 65,900 miles on it. When I had the oil changed, I was told there were metal flakes in the oil. They checked the oil after I told them of a new tapping noise. They told me to go to Kia and tell them I needed a possible engine replacement. I immediately drove to Cable Dahmer and got a Customer Service Rep named Ryon McKivergan. He was very polite and professional. He looked up my vehicle and told me it was under warranty. He told me a technician would check it out. He arranged for me to get a loaner. A few days later he called and told me they had opened a case with Kia requesting a remedy. He said it may take a while for them to hear back. A few days later, he called and said Kia approved the engine replacement and told me it would take 5-7 days to get the parts. In a little over 2 weeks, they called and said my car was repaired. I picked it up last Friday and it ran perfect. The only hiccup was the outside temperature gauge didn’t work. I returned today and Ryon was at lunch but Jerry was gracious enough to have it taken care of for me. I just want to say that Ryon and Jerry were excellent! Ryon was absolutely the best service tech I ever experienced at Cable Dahmer. Jerry was also very accommodating and polite! I can’t speak about all the Customer Service Reps but the two I dealt with were top notch!

Outstanding Service!! - Mark1975

My wife and I were traveling to the lake Friday afternoon while pulling a trailer and my truck started to overheat. I called Larry at Central Missouri Tire to see if there was anyway they could look at it. He said to bring it in and they'd see what they could do to help. He knew that we were 2 hours away from our home... Wow! We experienced exceptional service! Not only did they look at my truck immediately- they searched for the new water pump, found it and installed it as soon as possible. He and his guys even stayed late on a Friday night just so that we could get back on the road. Larry even took it a step farther by loaning us his own personal car to grab a quick bite to eat while we were waiting. I have to say that Larry and his guys made a bad situation so much better with the kindness he showed my wife and I. Thank you so much Larry and Staff for the exceptional service!! Highly recommend them!!

Diagnosed the problem with my AC incorrectly. Estimated... - jkinzbach

Diagnosed the problem with my AC incorrectly. Estimated repair at $620. Went to another Honda dealer and they found a faulty relay switch costing $7.

Service was great! - kerr48844

Service was great! I was early and got finished early! Everyone was polite and friendly!

11/14/2022 car is still at HW Kia! - Bzsunshine

11/14/2022 car is still at HW Kia! 102 days since the problem started. I was told my car would be ready on 11/11 but they didn't get to it. Same situation today. If more than 100 days in service does not make it a priority, then what does? The GM, Jeff Martin is WORTHLESS.i have contacted him 3 times. The second time he said he would look into it and follow up on Friday but of course he never did. This is exactly the type of service you should expect if you buy or service your vehicle at HW Kia. You've been warned... 11/4/22 update: since leaving a 1 star review, HW Kia is much more responsive. (Who knew a Google review had so much power?) James is my new service advisor and communication has improved significantly. Although the problem has not yet been solved, they have done more in the last week than in the past 80+ days to try to find a solution. I am hopeful they will find a solution and I will continue to update this review. 10/26/22. Nothing but problems with my 2021 Kia. Has been at HW Kia for 77 days since March this year. I always have to call the dealership for an update. They seldom, if ever, call me. Been dealing with the same problem since August 4 and still do not have my car back. My service adviser says he will do something but then hardly ever follows through. Lots of empty promises. Parts ordered but never installed. Definitely will be the last Kia I buy!

Vehicle Purchase - exsalesguy

First off - In my previous job I was the Internet Sales Manager at the largest dealership in Wyoming so I am very knowledgeable of fair market prices and how the car sales process works...This weekend I purchased a 2013 Ford Edge from this dealership. My salesman's name was Kiefer Scroggins. I had set the appointment the day before through the Internet Manager (Sheila Jackson). FYI... their Internet department is fantastic! Very quick to return my call on the inquiry that I had made through their website and helpful in setting up the appointment for a test drive. Back to Kiefer... Kiefer is a very professional, educated and detail oriented young man. He definitely does not fit the old-fashioned, dreaded car salesman stereotype that we all have dealt with in the past. He was very polite and extremely thorough and seemed to have in-depth knowledge on not only the vehicle that we wanted to purchase, but all Ford makes and models. He did a great job of explaining and showing us all the vehicle's options and capabilities. There really wasn't much deal making that had to be done. I had done my homework on comparing the wholesale vs retail costs of this and other similar vehicles within a 250 mile radius. This was by far the best pricing on this model vehicle that I could find. I would highly recommend purchasing a vehicle from this dealership (and would highly recommend asking for Kiefer) the next time you are in the market. Thank-you Jimmy Mitchel Motors and THANK-YOU Kiefer Scroggins!!!!!!!

Terrible experience with the service department. - Buck

Terrible experience with the service department. Took Kia vehicle in for an extended warranty issue and was told there would be a charge to diagnose the issue, even though extended warranty explicitly indicates no charge. Very rude staff interaction.