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Super A Service Rep - Mark GX470
First of all I highly recommend Andrew Wilhems in Service, he was recommended by a good friend who only loves getting quality service from great individuals. I should have listened to him since the beginning lol. Andrew is 100% real, respectable and wont waste your time trying to insist a maintenance package not even required for your car. I have gone through 3 service reps in Findlay and they all give the same speech, up sell maintenance you dont even need, lie to you about what is needed to get but to find out it wasn't needed at all but because they wanted to make extra cash from you. Andrew Wilhems isn't like the 3 service reps Ive gone through. Im sure you're reading this to find a Service Rep. So ask for him and he will take care of you
Fallon in Ford Toyota is one of the last honest... - Bgranata
Fallon in Ford Toyota is one of the last honest dealerships. My family and I have been dealing with them for nearly 40 years, and purchased nearly 20 vehicles over that time. I would highly recommend this dealership to anybody who is looking for a new or used vehicle.
attempted to schedule service - tmpatters_38
I attempted to schedule a service for my vehicle as I have paid extra at time of purchase for routine services and maintenance. On Saturday, 1/4/20 I contacted Toyota staff for service and when answering the phone he was very much irritated by the fact that he had to bother with me as a customer. I indicated I would be happy to speak to someone else if he was busy. He stated he did not have the staff to help me and hung up. I did call back three times only to be transferred several times and obtain a voice mail. I left a message and never received a call back. What great service they provide for those that like to not be serviced. I have now contacted Centennial Toyota for my services. They were very delighted to assist me and provide me services in maintaining my vehicle.
Great service, great dude, overall i am satisfied with my... - Benvanwilpe119
Great service, great dude, overall i am satisfied with my visit and might book with Alex in the future for my next service if I remember!
DO NOT GET YOUR CAR SERVICE HERE AFTER THE COMPLIMENTARY... - Mary
DO NOT GET YOUR CAR SERVICE HERE AFTER THE COMPLIMENTARY 2 YEAR SERVICE HAVE BEEN EXPIRED. I CALLED THIS MORNING TO GET A PRICE QUOTE FOR A FULL SYNTHETIC OIL CHANGE AND I WAS TOLD IT WAS $70 AND SOME CHANGE. SO I TOLD THE SERVICE ADVISOR THAT I WILL CALL BACK TO SET UP THE APPOINTMENT BECAUSE I REALIZED I HAVE AN EXTENDED 3 FREE OIL CHANGE “RECEIPT” UNTIL 2023 THAT WAS GIVEN TO ME AS A PEACE OFFERING FROM THE RUDEST PERSON IN FINANCE DEPARTMENT, JOHNNY, WHO TRICKED ME WITH THE CONTRACT WHEN I PURCHASED MY CAR BACK IN 2018. I JUST NEEDED TO MAKE SURE I CAN FIND IT. I CALLED BACK AND SPOKE TO THE SAME SERVICE ADVISOR TO SET UP THE APPOINTMENT AND I MENTIONED TO HIM ABOUT THE “RECEIPT” FOR THE FREE OIL CHANGE. I ASKED HIM DO I NEED TO BRING IT WITH ME AS A PROOF WHEN I COME IN FOR MY APPOINTMENT, THEN HE TOLD ME, “NO YOU DON’T HAVE TO. I CAN PULL THAT ONE UP ON MY COMPUTER. WHATEVER YOU HAVE, WE SHOULD HAVE A COPY SAVED.” HE NEVER TOLD ME ANYTHING ABOUT IT WHEN I CALLED THE FIRST TIME. SOME OF THESE PEOPLE FROM THIS COMPANY ARE LIARS. I HOPE KARMA GETS THEM.
DISHONEST SERVICE! On 6/30/2020 I took my 2019 4runner... - Mhutchings5252
On 6/30/2020 I took my 2019 4runner in to have its 30,000 mile service. The service advisor Danny Lopez told me that my front brake pads were measured at 5mm which is close to when they recommend them being replaced. The thing is I had Findlay Toyota install new brake pads in February only 5,000 miles prior. This was my first time taking my 4runner to Centennial because I bought it from Findlay. With that being said I was immediately pissed thinking Findlay Toyota charged me for the brakes but never installed new ones. I called and talked to a service manager at Findlay who asked if I could bring the 4runner in so they can take a look. The next day on 7/01/2020 I took the 4runner into Findlay. Their techs measured the brakes at 10mm and even took photos and emailed them to me for proof. The brakes are still almost BRAND NEW. I called Centennial Toyota and talked to a Service manager who apologized over and over again and even offered to “take care of me” even if it was something out of the ordinary that I needed done. I told him that the trust is down the drain and I will never be back to Centennial even if that meant free service. Even though Centennial is a 5 minute drive for me, I’ll continue to make the 45 min drive to Findlay Toyota so I can have HONEST techs who don’t try to rip me off. I have a Toyota Corolla that I bought from Centennial and have been using them for years for service, even before I bought the Corolla I would have them do the service on my truck. Makes me wonder how many other times they diagnosed a fake issue. My advice is to take your cars elsewhere. If they did this to me it’s safe to think they do this all the time and they just don’t get caught!
As with every Toyota dealer I’ve dealt with they are... - flighht2k5
As with every Toyota dealer I’ve dealt with they are amazing. They are formerly and never over charge. Very punctual and friendly. Thank you guys.
They do service on all cars, though they do have... - ZarathustraX
They do service on all cars, though they do have specialty with European imports. They are friendly and professional, and give you a ride to work after you drop the vehicle off. Unlike most places, they will install your own parts for you (instead of denying you if they are your own parts).
The work was good and the price was decent, not too low but not too high. There were only a few minor imperfections but I'm a picky guy. Like they used Castrol 5W30 synthetic when the Mercedes dealer uses Mobil 1, 0w40. And after a super-complicated custom job installing my own aftermarket suspension parts, which I was LUCKY to find someone who would do it, they didn't catch that the camber was slightly off (as it always is after a job like this). Whereas the Mercedes dealer did catch it. But I knew that would happen ahead of time and I am very satisfied with these guys. I would go to them again for this job, and also for other jobs where I know exactly what needs to be done.
Service, attentio to detail and finish product I can't tell - TRich
Here are unbiased facts considering I just went through a month of Las Vegas AutoNation Collision Center xxxx.
Let's start with the people. 4 + weeks my truck was in that shop should not have taken that long. So when I started calling my contact at AutoNation Las Vegas and sending messages and text asking for progress and when I can expect my truck to be finished, went unanswered. So I went to AutoNation in person. My representative was not available so I left a message that he did not return. Two days later same thing. No response. There was a time issue that they entirely disregarded. There now exists a quality of workmanship issue that can't be described in words. This is a 2017 Chevy Silverado 3500 Dually Crew Cab and long bed. Barely a year old. The paint job that AutoNation in Vegas did left about 15 to 20 drips from the top of the wall of the truck bed down to the floor of the truck bed. You can pass a magazine through the spaces between the side walls and the tail hitch. Other runs all over the vehicle that were tried to buff out unsuccessfully and then clear-coated. Damage that they didn't even notice to think about repairing. The vehicle has no true straight to it now. They only painted half of the bed although they had to repair and straighten the entire bed.
And then I bring it back to Houston where I live and give them an opportunity to get it right, and how did they respond ? not returning my phone call! Under no circumstances would I use Las Vegas AutoNation Collision their representative assigned to me was absent never did really talk to him except on delivery. And the manager without getting into real detail about the conversation I can assure you can be shrunk with Preparation H. Feel free to contact me on this issue because I stand on ground that is granite while they sink in the crap that they did for me. They should be grateful that I can't post these pics. Obscene
Avoid AutoNationCollision Las Vega at all cost.
Expertise, Quality Service, Reasonable Pricing - 98TransAm
I brought my vehicle to C.A.R.S. for the first time to service a check engine light problem. It was that time of year (DMV registration). The code was a vague one that could have been a multitude of possible causes. I am so glad I brought it here because if I would have replaced the part that I thought it was (catalytic converter), I would have spent a ton of unnecessary money and would still not have fixed the issue. Not only did Avi figure out the correct problem, but he also saved me money on another part because he was able to repair it. He even took my car to the smog shop for me. Avi is a good hearted, honest, guy that really knows his stuff. I will definitely come back again for any future repairs.
Don't go over this shop. I took my car over there to... - Tom Talley
Don't go over this shop. I took my car over there to repair for my accident damage on the right side, but turn out they damage my left side and try to blame it on the accident and get my insurance to pay them more. Appraiser said it will take 10 business day to repair, My car was in their shop on August 16th, and I MAYBE able to get back the car this weekend on 09/24/2011. I used up all 30 days rental policy and pay for my own now. On top of that, i get a subwoofer and amplifier in the back of my trunk, now they told me it is missing on 09/19/2011 afternoon after they told me i can finally pick up my car on 09/24/2011. Regardless if they do a good job or not (I don't think they will do a good job) DON"T EVER GO THERE. THEY CHARGE HIGH PRICE AND WASTE YOU A LOT OF TIME. I have to call their rep and manager 3-4 times to get a hold on them, they never return call or call you unless they made a mistake. Spend countless time to deal with their problem and mistake while I am a paying customer. The job they charge over $7k for one side damage
BEWARE - alex
Beware ! Never ever buy a car here ! Sold me a car with bad engine.And Rip me off for 1000$ bucks.We had agreed on 5900$ price for my car but I just found out it's said 6995$ on contract ( Original price that they was asking ) ! Shameless place ! Beware !