Saved My Vacation - Best Bad Experience Ever - randymkingvt
Late Sunday afternoon (July 26), I had my battery light come on just past the tolls in Southern Maine on Route 95 towing my camper with my 2010 Honda Pilot. Not a good time for a car to fail you. I arrived safely at the campground in Wells around 6pm and the car died. I knew nothing would be open so I deferred my repair plan to Monday Morning.
I called Dover Honda at 8am and spoke to Jeanine at the front desk who was very helpful. I explained what happened and asked if they could squeeze me in. She said yes and they could provide me a loaner if my car was not easily fixed. I had the vehicle towed in and arrived by 11:00am. Ken Crawford checked me in and said they would look at it as soon as possible. I was in the waiting room for about an hour. Jeanine came over and checked in with me to see how things were going. She offered to check on the status and gave me a high-level update. Ken gave me a full update shortly thereafter. Bad Alternator caused by an oil leak. He immediately got me a loaner and I was on the beach with my family by 1:30pm. As I was leaving the beach at 4:30pm, I got a call from Ken - The car was done! I picked it up later that night - Vacation Saved!
What was a very bad situation turned into a VERY positive experience thanks to the people at Dover Honda. I could not be more pleased in the way they responded to me and got the job done in a timely manner.
Randy King
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