Troy and the service department are a joke. I brought my... - Brooks
Troy and the service department are a joke. I brought my truck in for warranty work. They refused me a rental unless I paid for it, Charged me to diagnose the warranty issue. It took 5 weeks for them to get me my truck back. In that time I was told 4 different times it would be done. First time I got a ride there and it wasn't done. The other three I had to call the day of to see if it was going to be ready. Heaven forbid they go out of their way and call the customer to let them know whats going on.
I received my truck back and they chipped the paint on the hood and ruined my rear bumper. They are refusing to fix it. I have time stamped pictures and the service manager (Dave) couldn't even get out of his chair to do his job. Less then a week from getting it back, my starter fried. Now they had to remove it for the warranty work, they blamed it on me saying I tried to start it to many times..... They are a joke and I am taking this complaint as high as I can! Never go there!
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