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The 2 items I brought my car in for were addressed. I’m a... - brocco310
The 2 items I brought my car in for were addressed. I’m a “fanatical” corvette owner, car was given back to me just as clean as when I brought it in. Great job !
Top Reviewed Service Specialists At This Dealership
Very satisfied with their service and parts department.... - harrysethi
Very satisfied with their service and parts department. Service associate Randy and his service manager Jerry are very experienced, knowledgeable and always ready to help. People at parts department are also very helpful to get you the right part. Excellent after sales.
Mr tiny idone is an outstanding service representative,... - Loui
Mr tiny idone is an outstanding service representative, brogan Cadillac is lucky to have him as an employee. Excellent. Keep it up, Txs so m
Ease of making an appointment for the time that was... - Joan
Ease of making an appointment for the time that was convenient for me. Service representatives were very friendly, knowledgeable and professional. My wait time for my vehicle was within the timeframe I was told and I was very satisfied with my service experience. Would highly recommend.
Needed to get my trunk latch replaced. Called and they... - prestonj8227
Needed to get my trunk latch replaced. Called and they were able to fit me into a cancelation slot two days earlier than was expected. Was actually able to get the latch repaired quickly even though they were triple booked. Very satisfied with the customer service I received. Even got a compliment on my new shoes lol.
cannot say enough about the sales and service at Crown... - mike d
cannot say enough about the sales and service at Crown Cadillac. Freddie and all of the staff are exceptional. they go above and beyond for their customers.
HOLMAN OF MT.LAUREL,N.J. IS AN EXCELLENT DEALERSHIP. THE... - rconroy52
HOLMAN OF MT.LAUREL,N.J. IS AN EXCELLENT DEALERSHIP. THE FACILITY IS VERY CLEAN,THE STAFF ARE FRIENDLY AND PROFESSIONAL.THE SERVICE DEPARTMENT, WITH JOE VOIGT AND STAFF DO A FINE JOB OF OF SERVICING YOUR VEHICLE AND KEEPING YOU INFORMED OF THE REPAIRS THAT THEY ARE PERFORMING. THE SALES REP,AL GORMAN,WHO SOLD ME NUMEROUS VEHICLES ALWAYS MAKES TIME TO MAKE SURE THAT I AM SATISFIED WITH THE WAY THINGS ARE GOING.AS ALWAYS, A JOB WELL DONE AND IN A EFFICIENT MANNER.
An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.
Dishonest and careless - Erik R Krevics
Dishonest and careless service. Scratched the dash and top of the steering wheel in my new truck. Would not even come out and look at the vehicle, then the Service Director accused me of "scratching it myself with a screwdriver". Claimed the techs just use their hands to remove trim panels. BEWARE!!! Typical car dealer shysters!
king of comedy - alvino.ciro
cadillac of mahwah were very rude & never fixed my problem or tried to explain the problem.after 5 visits gave up on there incompetence.they r truly the "king of comedies".they also voicemailed a very rude txt which i've kept just to show there ignorance & stupidity & kept for other reasons.u want to hav a good laugh ?go to cadillac of mahwah-once they sell u a car they dont want to know u especially if its serious!!!
Rude, and was told from write up nothing would be done - dennisinpalass
I brought my brothers Cadillac Ct-6 in with a long list of serious issues.I was told by the Service writer from Chevy,that with all these issues to get a Lemon lawyer and the chances a tech will put the time in to check these issues is slim to none.Well low and behold the next day they said come get the car and since it wasn't dropped off until 3 pm the day before there is no way they could of checked these issues.The standard no issue found and GM legal S operating as designed was written on every issue even though I could verify the issues, codes in system.I should of realized that it was a waste.All this Service advisor did for the 40 mi Utes it took him to write it up was complain about being there and about Management and sales people coming to him wish questions.I can't say the work is bad because they did none.But they did lie 100% about every issue.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Worst experience ever. Refused to fix defective... - baeszlerdawn
Worst experience ever. Refused to fix defective headlights. Owned three Cadillacs -love the car but totally abandoned on standing by the safety and repair.appalled.
The only lady advisor is super rude - Zmk
I'm there today for oil change . The only advisor is a lady and super rude.I never talk some car service advisor rude like her.already Complaint with cadillac.
Awesome experience! - Jonathan Spare
Professional and courteous! Steve Timanaro, our service advisory, goes the extra mile to ensure we are satisfied. This dealership has the best customer service that we've ever experienced by far.
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