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I've been going to Stevens since I bought my car 2009... - Broadwaybabe
I've been going to Stevens since I bought my car 2009 focus today Erica,and Jenna took care of my needs and much more kindness,caring ,can't say enough for both exceptional women
I always have a terrible experience trying to schedule my... - JohnGibbons
I always have a terrible experience trying to schedule my service with Jerry. I have been going to Kindle since 2017 and bought both my trucks there. I try to ONLY get my truck serviced at Kindle, even though, I live over 60 miles away. Since it is so far, I need to come in a little later, and every time I call she tells me I cannot be scheduled later, has to be early before 9 AM. Today, I called and left a message to come in next week at 11AM. Guess what? She called me to tell me she usually cannot schedule that time; to use the quick lane. Well, guess what, I have driven ALL THE WAY TO CAPE MAY only to be turned away from the QUICK LANE. Waste of gas and time. After 4 years of this. I AM DONE. No more auto purchases from KINDLE and NO MORE SERVICE FROM THEM AGAIN. I am thinking of cancelling my 100k truck bumper to bumper warranty, too. I paid too much for that. Done with this dealership.
An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.
WOULD GIVE THIS NO STARS BUT WOULD NOT LET ME!!Horrible... - Rnrose07
WOULD GIVE THIS NO STARS BUT WOULD NOT LET ME!!Horrible experience!!! Having issue with sensors which is under warranty. Refusing to fix it blaming mechanic who put tires on. Telling me 3 are broke which I only went in for 1 . Had it re-checked and no sensors are broken!.. no one seems to want to help!!! Very frustrating ! Will never lease or buy a Ford again.. especially from this place!!!!! Now o know how people get taken advantage of!
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Vehicle Lease - 69Fastback
We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.
Front end work. - Big thinker
The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.
Pulsating engine during operation . - Neverafordagain
My car was pulsating during normal cruising , put it in Magarino came out the same way . The funny thing is when I told service the problem they looked at me like I was a talking horse and they never heard of the problem , a quick google showed 37,800 results for people reporting the same problem . Scheduled to go to another dealership next week . I figured since I bought it at Magarino I would give them first shot , bad move . Car is bucking like a bronco and their mechanics don't notice . Lazy or ignorant , you choose.
Bumper they put on rusted out - Ray123
The bumper rusted out after a few yrs and I brought in the warranty that says guarantee, they blame it on where they get their bumpers from RATHER than help me out, at least go to where you get your products and try to help the customer out! You just basically said I’m SOL....thanks Quality for the kick in the pants! From now on I will go to a DEPENDABLE BODY SHOP! Lesson Learned...