39 New Jersey Recreational Vehicles Service Centers

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Frustrating, Unreliable Service - Skeeter_Pants

After having a mostly positive experience purchasing my first travel trailer at Camping World of Bridgeport (CWB), I have experienced 1 1/2 years of disappointment and frustration with their service department. Side note about their FINANCE DEPARTMENT: * They will try to up-sell you on elaborate and expensive extended warranties and UV protection treatments. * They tuck the cost of these add-ons into the monthly payment to hide the true expense. (In fairness, this is a common practice.) * I went for the minimum extended warranty because I know that things go wrong even in new RVs. * LESSON LEARNED: I’m out of pocket hundreds of dollars for repairs; I will never purchase an extended warranty again. Here’s what I’ve learned about the CWB SERVICE DEPARTMENT in the last (17) months: * Your minimum lead time for scheduling a service appointment is about (6) weeks. (This is typical for RV service places.) * It usually takes (3) phone calls to the service department before you speak to a person to schedule the appointment. Don’t bother leaving a voicemail. It won’t be returned. * When you arrive to drop off your RV, bring something to pass the time. You will wait at the service desk for around (20) minutes. The service personnel will be typing at their computers and making phone calls in front of you during this time. They will not acknowledge your presence until the wait time is up—this will happen even if you’re the only customer, you show up on time for your scheduled appointment, and you’re physically standing three feet away from them. * The service rep is usually pretty good about doing a walk-through with you so you can show them what needs to be repaired. * When you pick up your RV after the repair, walk through the rig again with the service rep. They will report that they have completed everything you'd requested. In my experience, THEY FOLLOW THROUGH WITH REPAIRS 25% OF THE TIME. They did repair on their first try a leaking, mis-threaded black-tank-flush connector. They failed to repair my slide-out the first time. (It was repaired during a second visit a couple months later.) They failed to repair a roof leak that is causing mold to grow behind the wallpaper. (Still not repaired.) They failed to perform the multipoint inspection as requested. (A free annual multipoint inspection is one of the few perks of the extended warranty.) If you grow tired of the CWB service department’s lack of follow through, email their CORPORATE OFFICE: CSTeam@campingworld.com. * I contacted corporate after watching the mold continue to grow on my trailer’s wall a month after CWB collected hundreds of dollars from me in payment for the leak repair. (A moisture meter has confirmed that the leak is still active.) * My email to corporate generated an immediate response from the Camping World Customer Engagement Center and a quick phone call and email from CWB general manager, Tom. He left a voicemail since I couldn't pick up when he’d called. Tom didn't answer when I called back at the time he’d suggested—my call went to voicemail. He didn’t respond when I replied to his email. I got through to Tom when I called back again hours later. * Tom was unapologetic and asked what I wanted. When I explained that I wanted the leak to be carefully assessed and thoroughly repaired at no charge, he agreed (after first suggesting the he comp me for labor only). * I explained that I needed to see this agreement in writing, and Tom said he’d have the director of the service department email me the agreement the next day. No email ever arrived. I WILL NOT BE TAKING MY RV BACK TO CWB, nor will I buy from them again. I regret that it took me so long to decide this. I've discovered another RV repair facility near Philadelphia that has proven to be much more responsive.

Always great service thanks to Megan Sutera. She will be... - jmuscente

Always great service thanks to Megan Sutera. She will be hard to replace , sorry to see her go. I hope camping world can find a replacement as good as her, always service with a smile.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

We had a very disappointing service experience with - Cheryl

We had a very disappointing service experience with Colonial Airstream today. One year ago we purchased a new Airstream Interstate Motor Home. We paid the sticker price, with no complaints. We live in Arizona, but spend our summers at the Jersey shore. When we arrived in NJ, in June, we called for an appointment for two minor repairs under warranty. We explained the problems in detail and sent pictures. The first appointment they had was supposedly more than two months out. They assured us the parts necessary for the repairs were in stock. Today we were there prior to our 8:30 am appointment. In spite of being fist in line, the service writer took two customers ahead of us, and it was 9:30 before we even got checked in for a two hour appointment. We had also asked them to change the oil in the coach and generator and perform the annual service on both. When my wife asked the service writer if they checked and topped off the other fluids, she responded, laughing at us and saying: “No, we don’t do that!” Four hours later, the service writer told us that the oil change was done, but they didn’t have the parts for second warranty repair, but she would check with the parts department to see how log it would take to get them. We walked around the coach and discovered another part that had been broken during the repair and oil change. Although she did not make us aware of the broken part, she immediately acknowledged they would fix that as well at no cost, but said they would have to order that part as well. An hour later, she still had not checked with parts as to how long it would take to get the missing parts. Finally, after talking to her supervisor, Colonial agreed to send us the repair parts so we could then schedule the warranty repairs with a different facility in Arizona since getting the parts would take at least 60 days. The bill for the two oil changes: over $600! Outrageous. And, the service writer was rude and dismissive during our entire encounter. I realize that service is not very important to many businesses today, but if you choose to deal with Colonial Airstream, be prepared for a less than enjoyable experience. We will not be going back.

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.

Front end work. - Big thinker

The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!