36 New Jersey Rolls Royce Service Centers

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Very satisfied with the sales and service departments - Lawrence

Very satisfied with the sales and service departments with Paul Miller highly recommend this dealership

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

I will never purchase from this place again..They get... - Biggregfick

I will never purchase from this place again..They get your money and you get constant calls to buy another vehicle from them..Bring the car in for service and they charge an arm and a leg for it.If you have a warranty,they find a way to charge you anyway or they just don't repair it correctly..Worst customer service experience I ever had..They even tried to charge me to repair a recall..I would give zero stars if it would let me..

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.

Front end work. - Big thinker

The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!