19 New Mexico Buick Service Centers

Rudy and the secretary on the service department. are... - Rkgantt16

Rudy and the secretary on the service department. are such helpful people. They went out of their way to help me twice. Thank you. You have awesome people working tgere

Sophia was very communicative while my vehicle was being - Denise

Sophia was very communicative while my vehicle was being serviced. BC of her, it was a very pleasant experience.

The day after buying my car, the windshield wiper water - Syd

The day after buying my car, the windshield wiper water was not working. I was told that was my problem. Very dissatisfied with this dealership. Very nice people until you sign the dotted line. Btw, I paid cash..

Semi annual maintenance - jtyeager

Quality service, friendly people, took care of all my needs. Will have all of my service done here. Courtesy and promptness is excellent. Will recommend to others.

If you want a dealership who will support you over the... - ES00

If you want a dealership who will support you over the life of your vehicle - do NOT go here. This dealership has been in decline for years. It is sad to see. I strongly advise you NOT to take your business to them. Their service is atrocious. They cannot turn vehicles quickly, mislead you on their service timelines, will not return calls, are not proactive, are unresponsive, have massive employee turnover (not surprising) and are impossible to work with. Myself and others have repeatedly been lied to, ignored and denied timely repairs. Do NOT go here.

The service department was awesome!! Austin made sure my... - Les F.

The service department was awesome!! Austin made sure my needs were met. Isaiah who worked on my Chevy truck did an out standing job for me. Very clean and detailed

I always get good sales and service at Pitre. - jellygirls0401

I always get good sales and service at Pitre. I have only encountered one or two people who are not friendly. Salesman was nice and we laughed together

Great service and customer service - Hoovers Detail

Got my truck serviced in an appropriate and timely fashion....Well mannered customer service....all around friendly and great atmosphere...we'll be using again thank you...

Worst experience every time I go to get oil changed. - Unimpressed

Worst experience every time I go to get oil changed. I always make a appointment and every time I have to wait 1 1/2-2 hours for just a oil change. They never seem to be able to tell me why the long wait when I have a appointment except “I don’t know why we allow appointments, it’s first come first serve. If you are here when we first open your wait can be cut down some.” Isn’t making a appointment the reason why you shouldn’t be made to wait for 2 hours? I will never go back to have any service done. There’s other dealerships in Cruces that are more appreciative of their customers. This place is so poorly managed.

Unprofessional – Be warned I took our 2007 GMC Acadia in... - Damron

Unprofessional – Be warned I took our 2007 GMC Acadia in to have a daytime running lamp replaced. After I got home, my wife noticed the front grill was crooked next to the light they had worked on. I opened the hood to find that NONE OF THE SCREWS WERE PRESENT that had been removed to replace the light. I took the car back to the dealership. I told them the parts had been there when we took it in and that the front grill had not been crooked when I gave it to them. The tech, "Gary" (who had performed the work - Tech #5367) told me and the Service Manager the parts had been missing when he worked on it. That is B*!1 $#!+ because noone has been under the hood of our car accept "Gary." They tried to argue with me about how I had caused the crooked grill by "probably hitting something." I told them it was unprofessional to argue about it, but repeated that it had been fine when I gave it to them. They weren't even willing repeat the installation process to ensure there weren't any other missing parts or to examine the grill (which was fine when they got it) to straighten it. They said they would "make it right" by "giving" me some extra screws and rubber stoppers they had laying around the shop. The Service Manager and Tech worked together to reinstall these parts. Then, when they said they had fixed it, I opened the hood. One rubber stopper was still missing, two of the screws were in the wrong place, and one was still missing completely! I had to point this out to them, as though it is my job to know how to put the car back together! This is basic stuff. The reason we pay extra $ to a dealership is for the professionalism of them doing the job right and knowing that they will make it right if they make a mistake. These guys weren't professional, messed it up, tried to blame me for the missing parts, wouldn't even examine the problem thoroughly to try to fix it, and wouldn't have even put all the parts back in the second time if I hadn't been double checking their work. They didn't stand behind their work. Sunshine GMC of ABQ NM won't work on any of my vehicles again. Unprofessional - Dishonest - Didn't stand behind their work - blamed me for their mistakes