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Excellent Customer Service - joycbarela
On 05/05/2020 Linda Smith contacted us about a Chevrolet Silverado we had messaged her about. She took our information and went to work and got us the deal we wanted all in the same day.We did everything via phone and our truck was ready and waiting for us that afternoon. Signed off on the paperwork and we were good to go. Linda did an exceptional job and made it as easy as possible for us. Thank you Bravo and Linda Smith! We love our truck!
Horrible customer service - JamesSanchez
I give this dealership 0 stars! After spending over 50,000$ on a 2017 Dodge 2500 my brakes were squeaking really bad, I made an appointment with the service department . After leaving it there all day i had to call if it was ready, I went to pick it up just to hear them tell me they didnt hear anything. As soon as I pulled it out it squeaked, I told the service manager and he said bring it back in the morning. I brought it back the next day , I left it there all day again, again I had to call if it was ready, I pull out and still squeaks. I asked if they replaced the brakes they said their policy is to shave the rotors. I brought it back the next day , to make a long story short, still squeaking. After 3 days of them saying they fixed this issue I was feeling very frustrated. To top it off my front end started shaking, it wasnt doing that before. I asked if they could just change the brakes and was told the pads were fine and they continued to shave rotors and spray silicone. I was told there was a defect in the tire and took it to the recomended tire store they told me to. I drove to 2 different stores that said they couldnt replace my faulty tire, Im driving hundreds of miles with a wobbley front end to all these tire stores. I took it to Pepboys who actually carried the tire, the manager there said I would have to buy a 379dollar tire and he diagnosed the truck with a death wobble which is very unsafe to be driving. I was fed up with the runaround and drove to the dealership to talk to a manager and was kept waiting for a long time before someone came out. I talked to the service manager and he was very rude and trying to fight with me. I finally talked to the manager of the dealership and he told them to change the tire, put new brakes, and give me a loaner which was nice but when I asked for some compensation, like oil changes , for everything I had gone through, I was told they were doing enough for me already. Enough?????? Really???? By doing something that should have been done the first couple times I took it in? Well they still have not fixed my issue and I would not recommend anyone buy anything from this dealership!!!!
Got my first Oil Change. - dinfante2
I was very pleased with how quick my 2015 Chevy Cruze oil change went. Everybody was friendly and informed me on how long it would take to get a oil change. I have been very happy with my 2015 Chevy Cruze, it runs smooth and quick. I was very pleased with all the interior upgrades the car had. Especially the heated seats. I have a bad lower back and it helps to have the heated seats.
David and Mary Infante