50 New York Cadillac Dealers

They tried to screw us by lying about what caused the - roadwarrior88

They tried to screw us by lying about what caused the front differential to seize, and tried to charge us for labor that the warranty covered, I verified that by calling the warranty company myself. The service writer, Roseann Nason, became arrogant, argumentative, dismissive, and laughed in our faces when called out on this. I had to wait 40 minutes to speak to a manager, Phil Ericson. The car needed further repairs after we were told it was done, they said they didn't think it was motor mounts and the mounts were good. I refused to take the car, they then said it WAS motor mounts, and all this big mess of lies took a month until we got the car back. Nason told me on the phone that the replaced differential was new and not used, I'll find out for sure when I can get underneath the car, and see for myself. Their ace mechanics got degreaser or brake cleaner on both front wheels, staining the paint and peeling the paint in one place of each front wheel. Since I swore I'd never go back there, they do not know about this. I saw the stains when we picked up the car, but thought it was smeared armor-all, because they armorall-ed the tires after washing the car. I think someone who drove and rode in the car at King O'Rourke is a cowboy on the side, because both front rubber floor mats have gouges in them from what looks like boot spurs. In the past, we've had two oil changes done there, and both times the engine was at least half a quart low, according to the dipstick. I've had to show it to them twice. The second time, they said they'd give me a free oil change. They know where they can shove that, because I wouldn't go to them if they were the only dealer/shop on Earth! That Roseann Nason still works there after the way she treated my spouse and me, shows the pathetically low level of regard for customer service, at a $220 labor rate. People spend $150,000+ on Escalades and GMC trucks there, and that is how customers are treated?!? Their answer will be some lofty description of their ace mechanics and decades of excellent customer service, but don't even think of going there without a shark of a lawyer, and someone very knowledgeable about cars to make sure they can't screw you with lies and lofty language. Just check their response to this complaint for an example of how slick their service manager is. I can't use the language I want to, to describe what I really think and feel about these hubristic crooks.

I just wanted to take the opportunity to write my - Katie & Rob

I just wanted to take the opportunity to write my sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went above and beyond to provide our family with a quality used vehicle. They took time to answer all of our questions in a timely manner and with honesty. We were greatly impressed at the attention to detail that was put into every aspect when preparing our vehicle; it truly looked amazing! Our overall buying experience was open and professional and we would certainly make the trip from Rochester, NY again when in need for another vehicle.

Friendly, FAST, Efficient Service!!!! Had the Buick and... - Andy

Friendly, FAST, Efficient Service!!!! Had the Buick and the Cadillac serviced within the past month and each time it was a pleasure!!!!! Following the rules of preventing the viral spread was very apparent.....that'sanother reason for putting my mind at ease and feeling comfortable while awaiting service!!!! Great doing business at Davidson!!!!!!

The staff is always courteous and helpful when I... - jaddorisio

The staff is always courteous and helpful when I purchased my car! They are all very professional

Purchased my Cadillac from here and had one of the best... - MaryAnn53

Purchased my Cadillac from here and had one of the best experiences here with Sales Dept. I have bought many new cats over the years and this experience is by far one of the best! Worked with Sales Rep Aaron Pritchard and Mgr Josh Crannell. They are professional, experienced and a pleasure to work with. Would definitely buy here again. I highly recommend there Sales and Manager personnel, I would definitely buy from here again. This dealership is by far the best in the area to purchase a new Cadillac or GMC from. We have purchased a Cadillac XT4 back in March just recently a GMC Denali.

Finding a salesman is extremly hard to do, finding a good... - tekexec

Finding a salesman is extremly hard to do, finding a good dealership who treats there customers well, ebhances the challenge by 50%. In country I have found both. Doug Hacker is a salesman that I have purchased two CTS's from. There pricing is excellent, service terrific and ease of process was unbelievably easy. I look forward to purchasing many a car from Doug at country and appreciate the time and ease all of the staff did to make my sales go smoothly. -D

Went in to lease a cadillac escalade after reading the... - mbbmwaudi

Went in to lease a cadillac escalade after reading the attractive lease offer on the car window. They asked my name, DOB, and SS# at the door even before I was seated. After 20 minutes of credit check (they had'nt asked about what car I wanted yet), one sleezy guy came up with all smiles (yes, I have a good credit), and we talked about possible trade ins and car details. He kept pushing me to buy the escalade, without telling me the lease offer. After about 45 minutes of nothing, I asked about the window sticker lease offer, and he had me wait another 30 minutes. Then he came back with the manager, and they told me the price was for finance with 90% down (about $50000 down).

Never in my life have I heard a person waiting a whole... - Grand2002

Never in my life have I heard a person waiting a whole week before having their car serviced. When I called always received the "BRUSH OFF", as if they don't care. The best thing I've heard so far was " they didn't service my car because they didn't know what was wrong"; how could you know whats wrong if you didnt look and find the problem. Well in the end it was just motor mounts but as I write this today, it's almost two weeks and still havent gotten my car back.

Taking advantage of young people - Christopher.nimon

The salesman promised a warranty and a price and a rate and when I sat down to sign the paperwork it was all different. The car burned oil after the salesman told me about the "100" point inspection.. The warranty that I forced them to give me paid for the. 2000 dollars worth of engine repair. Glad they are out of business!!