142 New York Buick Service Centers

Worst experience with a maintenance service. The owner... - cyn thia

Worst experience with a maintenance service. The owner Steve Cravotta lied to me and told me during 4 hours that my car would be ready in less than one hour. He became extremely rude when I asked him why my car was not ready after 5 hours waiting. I will not recommend this place to anyone and will never give them anymore business.

Great on time service and thorough review of my wife's - J.R

Great on time service and thorough review of my wife's care. Very knowledgeable staff.

Easy to work with and quality vehicles. Service has been... - Lakeviewcateringadk

Easy to work with and quality vehicles. Service has been outstanding!! We will continue to buy vehicles fro knight!!

Working with Cam was, as usual, a great experience. - BarryN

Working with Cam was, as usual, a great experience. He was able to schedule my appointment at a convenient time. After reviewing the issue, Cam was able to reach out to my warranty company and worked with them to approve the work needed. Cam found that the necessary parts were available and scheduled the needed repair. Cam kept me up to date with everything going on, and assured me that if a rental vehicle was needed, it would be arranged. Thankfully no rental was needed. The repair was completed before the end of day and a shuttle was scheduled to pick me up from work and come back to the service station to pick up my car. This was the second time a repair was needed. Both times they were handled in very professional manner. I would recommend to all Chevy/GM vehicle owners to not hesitate to bring their vehicles here for any type of work.

Had a serious problem with car while in Wolcott, motor - evans.sheryl

Had a serious problem with car while in Wolcott, motor kept shutting off, managed to get it to the dealership where they took it in right away and eventually found the problem and had to install a new part. Always Friendly, Great service!!

This past Saturday my family and I were in a car accident... - TR

This past Saturday my family and I were in a car accident when a wheel on our GMC came off due to loose lug nuts that were not properly tightened by a garage downstate. Fred, Luke and Molly were incredibly supportive! They were waiting for us when the flatbed arrived at the dealership, fit us in same day and got us back on the road within a few hours. They were so fast in fixing the issue that Fred kindly drove me back to the rental car agency to return a rental car that we didn't need. They properly diagnosed the damage and made sure we were safe and sound and good to go! All for a very reasonable price. It was a stressful day for our family and having such great people take care of us really went a long way in helping us make the most of a difficult situation. I can't thank them enough and wholeheartedly recommend the D'Ella team for your sales and service needs. Thank you again Fred, Luke, Molly and the entire D'Ella Team.

Service Department is trash they do their own procedures - m_smith18629

Service Department is trash they do their own procedures and do not follow GM's bulletin stating the process. Then the receipt following the procedure stated the exact same thing the bulletin said. Wow talk about not reading and then making a fool of yourself. Your service department needs a lesson in customer care and how to follow procedures.

Friendly, FAST, Efficient Service!!!! Had the Buick and... - Andy

Friendly, FAST, Efficient Service!!!! Had the Buick and the Cadillac serviced within the past month and each time it was a pleasure!!!!! Following the rules of preventing the viral spread was very apparent.....that'sanother reason for putting my mind at ease and feeling comfortable while awaiting service!!!! Great doing business at Davidson!!!!!!

I purchased my vehicle from this dealership and was - dennismccaffrey65

I purchased my vehicle from this dealership and was completely satisfied with my experience. I have been taking the vehicle back to this dealership for oil changes, tire rotations, etc. and have been very satisfied with them.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.