102 New York Volkswagen Service Centers

Although they were not able o offer me a loaner car, they - nixfoetus

Although they were not able o offer me a loaner car, they were able to service my car immediately with minimal wait - wait time short than your typical doctor office wait. Great service and provided additional information for my next scheduled maintenance.

The five stars says it all, you can't get better than - heatherbenson937

The five stars says it all, you can't get better than that. What more can I say?

They took good care of me when I went to them they found - prayerman777

They took good care of me when I went to them they found what I was looking for at the right price

Had a service done, oil & filter on a ‘13 TDI golf. - fughatti

Had a service done, oil & filter on a ‘13 TDI golf.. seemed fine and reasonably priced Cry’s got a coupon code so that helped too.

Excellent customer service. - ajm3174

Excellent customer service. Noah and Nick were extremely attentive to my needs and were very helpful.

Great job by Jose Velasquez in the Service Department - frankiejo_63

Great job by Jose Velasquez in the Service Department replacing my water pump, coolant flush and oil change. My water pump had died, and I called up VW Serice and Jose confirmed that it was under warranty. I had it towed, and Jose took it into the garage. Completed the task in 1 day. Every service he offered he was quick with the price. A very caring employee

Everyone that I have dealt with in service had always - rkrios031

Everyone that I have dealt with in service had always been great friendly and professional

They were very courteous and had my car ready when I - ndreinstein

They were very courteous and had my car ready when I requested it get done early.

My visit to Bayside VW Service Center on December 19th - Milimir

My visit to Bayside VW Service Center on December 19th went very smoothly from the start to the finish. Service Advisor Giuseppe Coppola was very courteous and helpful. He texted and called to keep me up to date, they sent video to share information about the process, provided car service to take me home after I left my car in the Service Center and the next day again to get me to the Service Center when my car was ready. Being loyal to Volkswagen for more than 40 years made my experience even more enjoyable.

Excellent dealership, they have always gone the extra... - bhaney

Excellent dealership, they have always gone the extra mile to take care of any problem. My husband and I have bought several cars from them over the years. They also have a quality sales department.

It was what I expected. Nice to have a clean, sunny... - hehoney

It was what I expected. Nice to have a clean, sunny waiting area while I waited for my service. It was good to know I could have a ride on their shuttle if I had to wait too long. I appreciated the text confirming my appointment.

Above and Beyond - balewis720

I came in the day after a huge snow storm for a service appointment on my current VW. I had planned to test drive a couple of vehicles to begin planning an upcoming purchase later this year. Despite the piles of snow burying the parking lot and the fact that I am not buying immediately, David got two large vehicles ready for me in no time. My little one quickly picked her favorite and by the time we returned from a test drive David had info sheets ready to go and my vehicle was ready from service. In and out in no time, gracious help from everyone involved and a new dream vehicle to plan for. A quick and painless experience all around and I am thankful to have a leg up on planning as a result.

This review is for your service department. - Evie

This review is for your service department. Ryan O'Flaherty is a superb service agent. I recently got my 2016 golfsportswagon waterpump replaced and he called my extended warranty provider and explained everything that was being done to the car and how it was covered. This may seem silly but after going to mid hudson volkswagen and having the service person refuse to call and xx me about what my problem was I am glad I drove 40 min out of my way to Compass. Thank you again Ryan and I be back for my oil change.

Amazing experience ! They stopped at nothing to make sure... - Xmellypoox

Amazing experience ! They stopped at nothing to make sure everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to.

Excellent customer service, care and support. - Editor313

Excellent customer service, care and support. I would recommend to family and friends. My tire needed to be replaced due to a bubble from to many potholes. The service center got me in same day and out in under 2 hours. Not bad considering I did not have an appointment.

Great service as always! - Maggie

Great service as always! They do everything in time as promised. Jeff is always helpful!

Rosemarie has been helpful and efficient for at least the - jlwoods91

Rosemarie has been helpful and efficient for at least the ten + I have been having my Subarus serviced at Prestige. I have not had anything but competent and professional service. I have no complaints.

Great staff very knowledgeable. - psinno22

Great staff very knowledgeable. Took care of my car in a timely and professional manner.

Amazing service! - DanTheMan

Amazing service!!! I'll never buy a car anywhere else!! Buy from them and service here!!! You won't regret it

The staff and service is top notch! - Tara Doughty

The staff and service is top notch! I’ve been a VW owner of various models for over 10 years and always get my cars serviced here. I adore Debbie and the technicians are efficient and timely with every service!

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Recommended unecessary service - loveaudi

Be very careful with their service department. They were quick to recommend unecessary services in addition to the initial problem. In the end they were unable to correct the initial problem and simply said that the engine needed to be replaced. Shows me that they are more concerned about generating revenue that helping the customer. Find yourself an good independent garage!

2015 Passat SEL service - Rohan B

My 2015 VW Passat SEL has 16,870 miles, in January 2018 I took the car in for service and Jerry Suarez assisted me. I returned again in April 2018 and was again assisted by Jerry Suarez. On both visits I am very satisfied with the work done and the manner which Jerry delivered the service. He kept me informed while waiting and just made the overall service experience above an beyond what I have received in the pass. I must say that I took my 2015 VM Passat to the other location where Jerry worked and I had the same satisfied experience. Kodos to Jerry for a consistent great service! Have a blessed day!

I need a seatbelt in my 2015 VW GTI. I work full-time and... - rhodessharone

I need a seatbelt in my 2015 VW GTI. I work full-time and take care of my 8-month-old infant full-time. I wanted to avoid making multiple trips to the dealership because such trips require me to take time off of work and, because there is no mask mandate and infants cannot be masked or vaccinated, it requires me to sit outside the dealership while waiting for service. Accordingly, I called to ask that the parts be ordered. I provided the VIN and was assured that the part would be in (I even offered to pay for it ahead of time), I called later and confirmed that the part had come in. When I took my GTI in for service I waited with my infant in carrier for over an hour, in the sun, on a patio next to a dead bird. I had to change his diaper there. Finally, I was called and informed that the dealership did not actually have the part and that I would have to come back again later. I lost more than half a day of work to this chore and was given nothing in recompense and hardly even an apology. I also put a deposit on a new key from this same dealership--paying about $200--and was told that I would be called when it came in. I never received a call but eventually confirmed that a key came in. However, I have no time to go back to the dealership for either the seatbelt or the key (and I have to assume that the key will take at least two more trips). It seems I'm out the $200, my lost wages, and I still need a new seatbelt and key. I would prefer to give a "negative star" rating, but that is not an option. Additionally, I've now left many voicemails for various managers at Bob Johnson/Dorschel (there was some sort of merger but the signage is only half-changed) and have heard nothing back.