AVOID LIKE THE PLAGUE! - Brandonlaughlin
AVOID LIKE THE PLAGUE!! If I could give this car dealership a negative rating, I would do it without hesitation. My encounter with them was a full-blown nightmare from start to finish. The moment I set foot on their lot, my gut instinct told me something was seriously wrong. Little did I know, I was in for a rollercoaster of deception and disappointment.
Now, let me give credit where it's due: my salesperson, Bobby, was a shining light in the midst of this darkness. However, the rest of the staff were downright horrendous.
Picture this: I signed what I thought were all the necessary documents for a car, drove it for a mere week, only to receive a call informing me that the contract wasn't valid. I contacted my loaner and they said they did not receive the necessary documents from the dealership to approve the loan. How do you sell a car without an approval?? I was then casually informed that I'd have to return to the dealership to sign everything again, but this time with a higher payment and more interest. Talk about a slap in the face! When I had the documents inspected by a public notary and another dealership, they discovered a slew of missing documents and questioned how the sale was even processed. Sahin, the finance guy, had the nerve to provide me with unsigned and unnotarized document copies of the sale. It was beyond shady; it was downright sloppy.
The cherry on top of this debacle? When I returned to report a suspected mechanical issue with the car, I was met with utter indifference. Instead of addressing my concerns, they brushed me off and refused to provide any assurance regarding the vehicle's condition. To add insult to injury, they had the audacity to dispute the terms of my extended warranty, claiming it was a "communication problem" on my end. Ridiculous!
And let's not even get started on their abysmal customer service. Once they realized I was dissatisfied, they couldn't care less about me or my grievances. When I requested either my trade-in vehicle or its equivalent value, I was met with resistance from both the store owner and manager. They refused to provide either the value or the vehicle, I had to literally argue to get my possessions back. The entire process was a chaotic mess – they couldn't even locate my vehicle on their lot, threw the keys at me, I had to argue for the additional keys I provided, in which they struggled to locate, and expected me to trek over an hour to find it myself. To top it off, they refused to provide me with a temporary plate, essentially forcing me to drive illegally. And when I asked for a temporary plate to drive legally, they callously refused, saying, "if you don't buy our car, we won't buy your car." It was outrageous! And to add insult to injury, after I was forced to drive illegally, they had the audacity to call me a few hours later with an offer for the car I had just driven off with. Unbelievable!
In conclusion, this dealership is nothing short of a nest of vipers, preying on unsuspecting customers with their deceitful tactics. Spare yourself the agony and avoid this place like the plague. Trust me, you'll thank me later.
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