118 North Carolina Chevrolet Service Centers

Customer service takes advantage of customers unknowing - Noahecklund12

Customer service takes advantage of customers unknowing of what they need done on their vehicle charging outrageous rates for labor. I got charged 700 dollars for 4 hrs of work

Service Consultant Van Waters was very helpful and - SCOTTNORTON

Service Consultant Van Waters was very helpful and informed with what my vehicle needed. I have been very happy with all my interactions with Randy Marion

I have never had a bad experience with the dealers. - Majik

I have never had a bad experience with the dealers. I would say they are very excellent.

These people in this dealership are very idiotic and - Lina white

These people in this dealership are very idiotic and never seem to know that the problem is and try to dance around the fact that they have no idea what’s wrong and don’t tell you that just to take a bunch of money out of you and keep your vehicle way longer than needed for nothing to be fixed be careful here bc they will Try to take your money!!!!

I always have Shawn as my representative he is such a - risa6840

I always have Shawn as my representative he is such a pleasure to deal with. Very personable and never rushes you. Explains everything step that the mechanic is taking when fixing my vehicle. Thank you Shawn

Overall experience was excellent best service experience - John

Overall experience was excellent best service experience I've ever had! Excellent service team start to finish.

Had the pleasure of meeting Matt Flowers. - lloydroberts503

Had the pleasure of meeting Matt Flowers. Started with some confusion but he and the Hendrick team took the time to listen and find a solution for me. Recommend them for any service needs

Absolutely awful. - Chrisdc1114

Absolutely awful. Their service department overcharges, is extremely rude and takes 5 times as long as it should to complete work. Avoid at all costs if you value your time and appreciate courteous and fairly priced service.

Everything is so great at this dealership! The service is... - leahrose90

Everything is so great at this dealership! The service is punctual, the people are so respectful and very nice! Very clean inside and exceeded my expectations!

My new C-300 - Monegrojon4895

I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!

Well pleased - obcountry

We have always received great service and friendly help. In all the years we have been it's like family now when getting work done or when buying another vehicle.

They charged me a 100 dollars to push a button to reset - mrkleen48

They charged me a 100 dollars to push a button to reset my side mirrors.I thought the driver side were broke..Two weeks later the same thing it happen again. Aĺl i needed to do was keep pushing the mirror button and it reset itself.. By Ben Mynatt being a Cadillac dealership you would think they would show you out of Courtesy..Instead of charging an individual a 100 dollars... LESSON LEARNED...

THEY GIVE NEW MEANING TO THE TERM "CUSTOMER SERVICE"! I... - KNORMAN

THEY GIVE NEW MEANING TO THE TERM "CUSTOMER SERVICE"! I DIDN'T BUY MY CAR FROM THEM ... BUT WISH I HAD... IF ANYTHING FOR HOW NICE THEY'VE BEEN TO ME WHEN THEY'VE SERVICED MY CAR. THE NEXT CADILLAC I BUY IN A YEAR OR SO WILL BE FROM BILL BLACK CADILLAC IN GREENSBORO!!!

Been thru the service dept several times.Each time I... - Naillady7992

Been thru the service dept several times. Each time I received professional attitudes, great service, and extra care for my vehicle by placing plastic on my seat, and a floor cover. Will refer to friends and family

Great customer service. - expertroofing75

Great customer service. Took care of my granddaughter's Mustang key issue promptly. programmed key. We are extremely happy with BOYD.

Our Chevy truck had issues while it was in the New Bern - Larry Garrison

Our Chevy truck had issues while it was in the New Bern area. We are from VA They suggested a major engine repair which we authorized. Truck was returned to us in the time the service tech anticipated however it had a major oil leak and had to be returned the next day. Service Tech then suggested more expensive work saying the leak was not from their original repair only. I questioned them how this was possible since the truck came there leaking no oil. They sent me some crappy video showing me leak points that showed really nothing and being that I am in VA I could not see it in person so I took them at their word and authorized the repair. I drove 350 miles from Virginia to retrieve the truck a week later. Truck was still leaking oil the same even though the mechanic came out and said it was fine. Drove it a mile or two and oil was dripping like crazy. I left the truck at the dealer again and returned to VA. Came back a couple days later after they found the issue and fixed it .. a valve cover gasket damaged during the original repair. The issue all along was something they caused but they still think it is fair to charge me for the unneeded repair ($2600). Also cost me 1400 miles of driving trying to get the truck home. Absolute most incompetent repair facility I have encountered and I am 60 years old. Avoid them!

Very honest, helpful and understanding. Broke down on... - phila

Very honest, helpful and understanding. Broke down on honeymoon, and traded in broken truck for used vehicle. We felt good that they were able to provide a fair price and helped us get back on track.

I had work done to my dodge magnum Rt. The front fender... - msburns

I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.

Amber Knowles is a outstanding service Rep she was polite... - Chevy truck

Amber Knowles is a outstanding service Rep she was polite and friendly I will be doing all my Service with this dealership and possible buy my next new Vehicle from them.

I had a 10:30 appointment for oil change and inspection. - Becky

I had a 10:30 appointment for oil change and inspection. After 2 hours of sitting in waiting area, I messaged about status of car because it appeared they were having a party. No response, so I called. I was put on hold. 2 1/2 hours later, I called again. This time she said they were having a party but I expressed my concern about the long wait. A few minutes later, service worker came to say my car was ready. I received a discount, but couldn’t use my Chevrolet rewards. When I asked why it took so long, he said an internet issue. This is not my first bad experience, but I decided to give another try. Never again!!!

Easy to schedule service. - joanna

Easy to schedule service. friendly, knowledgeable, convenient, quality work, trustworthy, Outstanding service department. Accommodating. Thank you!