57 North Carolina Honda Service Centers

Fixed up my inside door handles quick and replaced a... - matt.miller3

Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys. Matt Miller

I had an 8:30 appointment to have new tires installed on - abscearce

I had an 8:30 appointment to have new tires installed on my car. When I arrived there were several people who were not assisting anyone and I was not acknowledged. After a few minutes I walked up to a service advisor and said I have an 8:30 appointment, his response "someone will be with you shortly." I waited a few more minutes and was finally assisted. I told my advisor Rainer about my appointment and asked what brand of tires are available for my CR-V, he checked and told me the type of tires is Toyo. I said that is fine. After going over a few additional things I asked how long my appointment would take and he said "everything should be done around 10:30." I said that is great. He continues to work on the necessary paperwork and leaves the service area, when he comes back he says my car will not be ready until later in the afternoon and asked if I was going to leave the car. I said that was not my plan and I asked if there was a loaner available. He told me there was not a loaner and asked if I would be able to get a ride. Fortunately, my cousin was able to pick me up. At 2:20 I sent a text because I had not heard about the status of my car. I received a message saying "Tech has one more car he is currently working on and your next. ETA 1.5 hours." I made arraignments for my cousin to pick me up from my house at 4:30 to take me to Flow. When we arrive my car was not ready. Rainer said he needed to finish up with the customers who are waiting and he would check on my car. We go to the waiting room and 20-30 minutes later I still haven't heard anything. I noticed Rainer go to the restroom, when he comes out I ask about my car. He said he would check and let me know. A few minutes go by and he comes back to say the tech is working on my car and it should be about five more minutes. I receive a video of my car at 5:34 and in the video the tech said "Your oil change is complete, I have topped off the fluids, and your alignment is done." I said to my cousin that is not what I came in for and my old tires are still on my car. I sent a text to Rainer about the video and his response was "Please come on back here at service. Thanks." I knew that meant I did not get the service I came in for. I went to service and Rainer asked what was in the video because he did not take it. I explained that the old tires are still on my car and the tech said the oil was changed and that is not what I came in for. Rainer viewed the paperwork and said realized the new tires were not put on the car. He went over everything that was done and I told him I was not paying a dime and I want my car because it has been here all day and what I came in for was not done. Rainer had to get his managers approval to remove the charges and mentioned the manager said if I came back I would not be charged for the alignment. I again said I am not paying for anything, I want my car and I will never use Flow Honda again. I am truly disappointed that my car was there all day when I had an actually appointment to wait on my car and the work I scheduled my car for was not done. I am also disappointed that no one greeted me upon arrival and the manager did not have enough courtesy to address the issue with me. I am glad to know my money is not good enough for Flow Honda, I will take my business elsewhere and I will advise others to do the same.

Great service department, Kasey Miller, very helpfuĺ. - Rckieffer664

Great service department, Kasey Miller, very helpfuĺ. Bought new Honda Accord Sport, from Flow Statesville, in 2016. R C Kieffer

Always a superior staff in the bay and helpful. - SSmile

Friendship Honda has been so accommodating to myself and my family. I look forward to the staff and are very good at explaining what they are doing to my vehicle and have a comfortable waiting room if I have to stay for any period of time.

Great dealership to purchase a vehicle & have your - Jck1bc06

Great dealership to purchase a vehicle & have your vehicle serviced. The service department is the best in handling your needs!

Tried to sell unnecessary services, like diff flush and - nwharrison2u

Tried to sell unnecessary services, like diff flush and transmission flush for a 2 year old, 20k mile car. They get angry when challenged., even if it is based on Hondas own documentation. Do yourself a favor and find a more reputable and honest service center that doesn't have anger issues.

Antwan is the best! - Cathy Martin

Antwan always takes care of me. He checks everything out and gets back with me to discuss anything my vehicle needs. I trust him completely. The do great service work and in a very timely manner. I would recommend them to anyone. Their sales staff is great too. especially Joel Scott. He and Antwan will go the extra mile to make sure you are satisfied.

Be extremely careful when requesting service. - frankc985

Be extremely careful when requesting service. You want to ask for an estimate before allowing them to do any repairs. I made the mistake by asking for 2 broken lug bolts and nuts to be replaced and never asked for an estimate. I trusted that cost would not be terrible but was surprised with a bill for over $650. My wife took the car to Leith and spoke with Kerry Blevins, service advisor. Yes we did make the mistake by not asking for an estimate before approving the work and trusted that if it were to be a huge bill, we would be told beforehand. ASK FOR AN ESTIMATE BEFOREHAND........

Everyone is always very polite and courteous when I take - robinscrl 54

Everyone is always very polite and courteous when I take my Honda in for servicing. I wouldn't take it anywhere else.

Beware of their service department!!! - Davenj23

Beware of their service department!! I have taken my wife’s 2012 Honda Odyssey to Pecheles Honda for all our service needs for the past 3+ years. In the past month they have completely lost my trust and my future business. A few weeks ago we brought our van in for a routine oil change and went ahead with the recommended rear brake pad change. Immediately upon leaving Honda I realized the brakes felt soft and required more effort to apply the brakes then they had before. Also on my drive home, I went to use the windshield washer fluid while driving and it sprayed momentarily and then stopped due to it being empty! Once I was home I popped the hood to investigate why the fluid stopped. Not only was the windshield washer fluid EMPTY, the coolant reservoir was empty as well as the radiator itself! Multi point inspection and fluid top offs are annotated as being done at every routine maintenance visit. This is not being done at Pecheles Honda! It does not end there though, the car was taken back and fluid were topped off and brakes were bled. The very next week the car was returned to Pecheles Honda department for the a/c blowing warm and a front axle seal being recommended to replace by the service tech at the previous visit. Pecheles immediately serviced the AC as a shotgun troubleshooting technique which cost $140 and did not fix the problem! When I picked up the car I found the ac still blowing hot. I immediately asked that the service manager come sit in the vehicle with me to see for himself. After 10 minutes of the service manager trying to Justify the ac as being OK... he finally concurred with me that it was not right or fixed. I received no update on the vehicle that day or the next. The third day I call them for an update and I am told that it was fixed the day before and they were keeping it for testing purposes. An hour after I made the call I receive a call from the service manager at Pecheles. He assured me the car is fixed and that he has made everything right by not charging me for the fix they most recently did. I questioned him as too why I wasn’t receiving a refund for the Ac refrigerant service that was done and didn’t fix anything. He reluctantly refunded this service. The service he was so eager TO cover was a $26 AC Clutch relay. To end this incredibly messed up month of service with Pecheles the AC is STILL NOT FIXED!!! The car will now be driven further to another Honda service department so we regain our trust in how our vehicle is being maintained. Short version: beware of Pecheles service department. There technicians constantly miss steps as simple as not topping of fluids at your routine maintenance visits and the service associates, service manager, and OWNER are money hungry liars that would have easily scammed my wife out of a serviceable reliable car by not maintaining it properly and taken every dime she had if I were to have been deployed during this time period. Shame on Pecheles Honda for treating loyal customers this poorly. A change needs to be made in this service department.

Mr. Winters is reliable and honest. He made me feel like... - TinaLunt

Mr. Winters is reliable and honest. He made me feel like my collision repair needs were important to him. The experience and follow up were professional and quick. I would use this shop for future needs.

Excellent professional service,very knowledgeable... - screwedoverbysanfordhonda

Excellent professional service,very knowledgeable service people.Friendly and helpful. All work was performed in a professional and timely manner and I highly recommend them to anyone looking for good service.

Prompt Service - happycarlady

The workers were very friendly. The service did not take as long as I expected, and I was very pleased with the service I received.