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Martina in the service department is outstanding! She... - Alheagy
Martina in the service department is outstanding! She sets the bar for customer service. She made sure everything was done properly with my car that needed to be done. She kept in touch with me along the way as it was almost a 2 week process as I had a lot to get taken care of but I was kept in the loop. I can't say enough good things about her. Thank you Martina!
Top Reviewed Service Specialists At This Dealership
SHAWN IS A GREAT GUY. HE IS VERY PROFESSIONAL,... - KIM.KEFFERKIA
SHAWN IS A GREAT GUY. HE IS VERY PROFESSIONAL, THOUGHTFUL, TRUSTWORTHY, AND A FRIEND TO ALL. I HAVE KNOWN HIM AND HAVE WORKED WITH HIM FOR MANY YEARS. ONE OF THE BEST SERVICE MANAGERS I HAD THE PLEASURE OF WORKING WITH.
Corp Service Lane Manager
Selfie picture not professional - TJ
Service center and most employees are very professional. However, I feel it inappropriate to use flirtatious gestures to make a guest feel welcome. I want to respect a woman in a "man's" business but cannot when my husband leaves feeling like he has been "hit on".
Excellent experience! Theses guys are fantastic. - chickadee2009
Had a excellent experience at Hyundai of Asheville. Very helpful and kind. Everything worked out perfect. If you are in the market for a new car please go see theses guys. You will not be disappointed at all!!!!
I recently experienced an extended customer service... - Steve
I recently experienced an extended customer service interaction with Lee Hyundai from out of state. My children were driving thru the Fayetteville NC area returning to Maryland and encountered road debris which damaged our vehicle and rendered it non-drivable. The vehicle was towed to Lee Hyundai whereby I had the extreme pleasure of working remotely with Service Advisor Tilita Tate, GM Mike Hammer and Transport Assistant Ronnie in regards to the mechanical repair of my Santa Fe; and towing support with returning the vehicle back to Maryland. All parties were professional and responsive to our family's needs - from a distance. Excellent customer service throughout the entire process and I can confirm that from my prior experiences with several other Hyundai dealerships in the past - Lee Hyundai represents the true model of what the Hyundai dealership/network customer experience should represent. "Thanks so much" Tilita, Mike and Ronnie for all your help and assistance - during our family's time of need. -Steve
She did a fabulous job! I would recommend her to anyone.... - wtyler15
She did a fabulous job! I would recommend her to anyone. She was very helpful she it came to getting my new car. I do appreciate her!
I was very pleased with the service dept, they were... - stevenklausz
I was very pleased with the service dept, they were polite , took care of the problem with my care in a timely manner, I did not have a long wait, they showed me everything they did, I would return there anytime if i have any problems
I took the car to the dealership and the next day the car... - Jibril616
I took the car to the dealership and the next day the car is having one of the same issues I took it in for.
I bought a new 2019 Outback last year. At the end of... - pmedlin
I bought a new 2019 Outback last year. At the end of August the radio messed up (extremely loud static and wouldn’t come on sometimes). They said they had to replace the amp and it should be there the following Tuesday since Monday was a holiday. Never heard anything from them. I finally called on Thursday and was told my amp had not come in and he was trying to track it down. Finally after 2 weeks, I got my car back. I had to fight with them to get a loaner but was finally given one.
The tires on my car will not stay inflated. I have had them checked out there are no nails, screws, etc. in my tires. I mentioned this when I dropped my car off for the radio but I guess they didn't check it and I didn't think to ask. I have to put air in my tires about every other week.
Now my radio has messed up again. This time you can't use the preprogrammed buttons or the control on the steering wheel. I called them and was told that the earliest appt that I could get was at 8:30. I tried to explain to the lady that I lived 30 minutes away and worked about 50 minutes from there. I was told that their shuttle service could not take me that far and that they wouldn't give me loaner. The girl was rude and not didn't seem to care that I was in a jam. So I asked her if I could take to a different dealership and she told me that she guessed I could but they operate under the rules.
I understand that loaners can't be given out every time a person drops a car off for service. But my car is under warranty, was not even a year old when this started. It is the only car I have and I need to work in order to make the payments. If I had access to other transportation, I would use it.
Buying a Subaru has been the biggest mistake I have ever made. The car drives well, gets good gas mileage but the customer service is horrible.
My car was serviced Dec28.Outstanding greeting from... - gladbill
My car was serviced Dec
28.Outstanding greeting from everyone. Ralph was. good at explaining everything to me. Had a appointment. Every went well
Took our Genesis G80 in for tire rotation and oil change... - Dutch
Took our Genesis G80 in for tire rotation and oil change etc.... made an appointment was there 15 min early it took 75 min to complete. Upon leaving down the interstate the car made a noise similar to having a flat. Rubber grinding down, we pulled over on the side of the interstate in the grass. Looked under the car and realized the undercarriage cover was hanging down scrubbing the road. Called the service dept. and they connected us to the service manager who didn’t answer, left him a voice mail. Called back to service and Crystal was helpful in getting us in contact with service while sitting on the side of the road! Drove back and addressed the problem with service manager. While he was apologetic he implied that the damage to the other two panels (there are 3) had previously been damaged. Not connected to this incident. This car is a 2018 with 17,000 miles. While he agreed to replace all 3 parts at their cost, It was insulting to be told our driving caused the damage. In a previous service with another Hyundai dealer, in Burlington NC they forgot to secure the drivers seat to the floor after repairs to the heated seat. When I stopped at a red light the seat came forward. The bolts were on the floor behind my seat. Needless to say I’m not a fan of Hyundai service and it doesn’t seem to matter where you take your car. The next service done will be when they drive to my home to pick it up. I won’t drive an hour each way for service. As far as Covid there was NO cleaning of the interior of the steering wheel or seat. Is that too much to expect?
Most other dealerships are doing a minimal interior clean.
Fairly new and updated site to take car., however my wait... - email@example.com
Fairly new and updated site to take car., however my wait was about an hour and 45 min. Car was schedule for nine.
Had previous service work done in March on my vehicle to... - jackie springs
Had previous service work done in March on my vehicle to replace the front passenger strut assembly. I made appointment today 5/24/21 to have the brakes checked and the strut assembly rechecked. They found my brakes needed to be replaced, as I thought they would. The price I ended up paying was less than I was quoted. I was greeted by same Service person that I dealt with the whole time work was being done, which was about 3 hours. Exceptional service by the whole team,
My 5th car from Bob King and so glad Dominique Thorne was... - Wendybullin213
My 5th car from Bob King and so glad Dominique Thorne was the sales person for me. He was very patient and explained everything I needed to know.Eric in service is the best also to all managers and finance thank you and to my friend Guadalupe Hewitt, I could not do it without you.
So glad your back and proud of you for your new position.
Love ya girlie. Hope you all have many blessings.
My new C-300 - Monegrojon4895
I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!
I bought my 2016 5yrs ago and love it; staff all was... - billie_torres2002
I bought my 2016 5yrs ago and love it; staff all was fantastic day we bought it; and each service that has been done in past 6yrs has bee all 5 stars to each staff; Joshua; Tonya have been top staff members; each person that has interacted with me has been excellent service,
Service was great … Larry Spates helped me find My first... - reneeautumn54
Service was great … Larry Spates helped me find My first car. He’s a great salesman if you need a car. Thank you Larry Spates
Tammy Howard took excellent care of me and my family... - Lori Brown
Tammy Howard took excellent care of me and my family while waiting for my motor to be fixed in my Hyundai SantaFe! Excellent and exceptional Service!!!
I had work done to my dodge magnum Rt. The front fender... - msburns
I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.
Fixed up my inside door handles quick and replaced a... - matt.miller3
Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys.
As I was driving my 2013 Santa Fe Sport to Florida, the... - Margie W.
As I was driving my 2013 Santa Fe Sport to Florida, the engine light came on in NC. What a drag! We located Flow Hyundai and stopped in. Matt Anderson could not have been any more helpful. He went above and beyond any normal customer service rep I’ve ever dealt with. I highly recommend him and the Flow dealer, esp the Service Dept. They are excellent!
I took my 2015 Outback in with transmission trouble.... - Deb W
I took my 2015 Outback in with transmission trouble. Delores and everyone I dealt with was pleasant, professional and courteous. Loaner was appreciated. Great job!
Emergency Breakdown - Coastalguy
I want to thank your branch and especially Chuck Matlock, in getting my car towed to your service department and finished the following day, while offering a shuttle service to get me back to your department in order to pick up my finished car. Being a total emergency, with my alternator quitting, Chuck provided the excellent towing service, Grey's Towing of Havelock, and the shuttle driven by a very pleasant, Calvin. I could not have asked for more. Thank you for this and all prior excellent experiences I have had with your service department.
Takes care of customers - John27915
I had a tire blowout and live far away from an Audi dealership. Audi arranged for a tow and Pecheles was able to replace tire, handle 3 safety recalls, fix the check engine light being illuminated, and investigated the EPC light coming on intermittently, which causes the engine to die. I'm not happy with my Audi (the car is a year old and one wheel is on its third tire), but I am happy with the service at Pecheles.
I have had my Hyundai Sport at the Gastonia service dept... - Phil Coe
I have had my Hyundai Sport at the Gastonia service dept twice with no satisfaction. They run some tests but have not fixed my car.
I would let a shade tree work on the car before I take it... - willieabarringer
I would let a shade tree work on the car before I take it back there,778.00 dollars for a ignition switch for a 2006 azera