38 Ohio Subaru Service Centers

Jen and Mike went way beyond to help us out with a new... - Pattoth1

Jen and Mike went way beyond to help us out with a new car. We can not say enough about the service we got from them.

Thanks to express service advisor Jason Josephites my oil - Jack

Thanks to express service advisor Jason Josephites my oil WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfill it! I said I don't want it overfilled, as I know this is not a good thing. Thankfully I was passed off to Jason who actually recognized the problems with overfill, and then took the initiative to only add 3.5 qts instead of the recommended 3.7 (to account for residual oil in the head that takes time to drain off) and after I let the car sit for a day and checking it cold, it was right on the money! First time EVER!!! Great job Jason, a very resourceful solution that should be implemented across all your express service departments! This would be better for your customers' cars and save around 5% in oil costs. Thanks Jason!

I called and spoke with the service department regarding... - subarudriver00

I called and spoke with the service department regarding a check engine light. Another dealership reset the CEL without giving me a quote on how much it would be to fix it or what could be wrong, or the actual code numbers. I used a scanner from an auto store to read the codes and gave them to the service manager at Wagner who took time to explain to me the probable causes, the different diagnostic tests, and estimated price to fix the possible issues associated with the code. Wagner's service department is friendly, patient, and helpful!

Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!

Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer