Repaired our Durango RT after 2 other dealerships couldn't - Linda B
Am delighted with Northgate service dept. We've had our Durango to two other area dodge dealerships that failed to correctly diagnose and fix the problem. The first in Batavia did $1500+ under mopar warranty and we still had a random knocking noise coming from passenger right front wheel area. Then took it to Lawrenceburg which handled some programming recalls and noted a "rattle" from right front attributing it to the slotted rotors we installed. Random knock was still there. When the AC quit working, we decided to give Northgate a chance. By this point the knocking had worsened and steering wasn't as tight as it was previously. After hearing my troubles and woes, Renae specifically requested Charlie to ride with me to hear the knock. We didn't even have to leave the lot and Charlie said "there it is" before I could even say THAT knock. We circled back into the drop off. Renae asked if Charlie knew the cause whereupon he rattled off 3 different possibilities and said won't know until we get it up. Charlie was off the next day, so I brought it back in first thing Monday. Turned out to be a loose nut which I'm assuming was on the stabilizer.
AC required new condenser so had to wait until Tuesday to pick it up which is nothing compared to the 1st dealership that had it almost 3 wks and didn't fix the issue. They aligned it too. 3 yr old Durango RT with sport suspension is handling like a new car again! Finally! We've had the issue over 30k miles!!! All she needed was Charlie and Northgate service center. Wow. Great mechanics seem to be quite scarce these days.
BTW that Mopar lifetime warranty is a dream. Am so glad I purchased it. $100 deductible on the important components up to 999,999 miles. Can't beat that anywhere.
Thanks, Northgate Dodge!!!!!!
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