21 Oklahoma Cadillac Service Centers

The service department has been great. - Jerryins

The service department has been great. They have been very nice and very helpful and always ready to help .

This was the most seamless car buying experience I’ve... - Angela.kat102

This was the most seamless car buying experience I’ve ever had. We had gone to a few places that had already drained me. Gregor completely made the whole experience fun and less stressful. He checked up with us a few times after we purchased as well!! Wild. Highly recommend!

Stay away or you will be sorry - James, Bob123

After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.

I had an appointment at 10 am this morning, with Kyle... - KelliStephens

I had an appointment at 10 am this morning, with Kyle Stephens to see what the issue was with my car. Before we even left, we grabbed a coffee and donuts, and Kyle came back in and talked to us. He said immediately he found there was barely any oil in the car. We explained we had the oil changed three weeks ago and it had been leaking ever since. So he recommended us putting a quart or so of oil to make it back down to where i got my oil changed to have them look and fix it. we went over to automotive parts, and bought a quart of oil. Quinn helped us put it in, along with a couple more quarts. He helped us without being asked, and out of kindness and gave us a little advice and experience as to what he has seen. I cant say enough about how these minimal things make such a big difference in customer service, i only wish the place i got the oil changed at was like Bob Moore Cadillac and their Employees. Thanks so much for helping me out! I would defiantly recommend Bob Moore Cadillac for any further service, oil change, or advice in general. Kudos!

Great customer care - Ljhe

I took my car in when the check engine light came on. I appreciate Kenneth taking the time to explain everything to me. Will definitely take my car back to Kenneth at Bob Moore Cadillac.

Brought car in for hail damage repair in July. Still... - Paullie

Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.

SERVICE DEPT WAS VERY GOOD. - tsmith

SERVICE DEPT WAS VERY GOOD. SERVICE WAS PROMPT. HONORED MY COUPON FOR THE OIL CHANGE.

I have had bad problems with them years ago but gave them - Nana mcd

I have had bad problems with them years ago but gave them another chance because of some of their people. But once again they have gone down hill. I will not recommend them. They do not call you back. They are now ill mannered and do not listen to what may be wrong. They say they are to busy so why give them more business. I no longer feel this is a good place to take your vehicle. Prices are higher then other places but if service and people are good you might pay a little more. I made that mistake and now you don't have good people or service. Learn manners and return phone calls, please.

Bought a pre owned Cadillac and less than 3 months after... - Kittkatt

Bought a pre owned Cadillac and less than 3 months after owning it, had a major problem with the stabilization pump. I live about an hour + from Guthrie, but called and made an appointment. They found the problem but were not sure they could locate the pump. Found it in OKC! Young man ran to get it during lunch, and I was up an running about 2 hours later. While I waited, the service dept kept me informed and Marcia took extra special care of me. They are THE BEST people I have ever had the pleasure to work with. I would recommend (and have recommended them) to anyone interested in purchasing a new or used car. They have my business and my trust for sure. Glad they are there. GREAT group of people.

Exceptional service is the "norm" for SW - Lindae

I have always received exceptional at SW. They are polite, friendly and always courteous, which is why I continue to buy my cars from them even though they are located in Paul's Valley and I'm in Oklahoma City. They advertise free oil changes and they mean it. As I own a diesel, oil changes are quite expensive. But what keeps me doing business with SW, is the curb side pick up and delivery of my vehicle and always a loaner vehicle to drive. I don't know of another dealership hat offers this kind of service.

I cannot find a way to comment on my original post, but I... - TRidley

I cannot find a way to comment on my original post, but I can say: Wilson's made it right. After all was said and done, they actually took a loss on the new (to us) vehicle we purchased, along with giving us 4k over actual trade in value on the cadillac that my initial review was written about. It was a week long process that involved driving two separate vehicles for a few days (which I loved that they let us do!), and it paid off. We used a 3rd party mechanic to look over the vehicle we liked, and it checked out flawlessly. We worked with Chris Mann and Trey. They went above and beyond to make things right and I LOVE my traverse. Not a single issue with it so far and we've had it 4 months. I told them if they could right their wrong, I'll buy all of my vehicles there and I meant it. They regained my trust and my business. I am not sure what changed in the 2 years from my initial purchase, but I am glad I gave them another chance!