Very smooth experience - locothedon1
Everything was smooth from the beginning to end. I even ended up saving money at the end of my experience. Highly recommend to anyone within the Volkswagen community
Top Reviewed Service Specialists At This Dealership
"Stellar Customer Service with Outstanding Performance" - K.M.Neilson
Please convey my Sincerest of Thanks to "Curtis Reynolds, Service Consultant" and the floor shop Staff (Matt) on the way both Curtis, Matt and their Staff quickly managed my Canadian 2015 VW EOS blown Turbo crisis (Gateway Valve?) in June 2018. Dedicated Sense of Urgency, Attention to Detail with a Stellar performance that delivered a quick turnaround. Courteous and Respectful. I have owned 4 VWs during my lifetime and I must say I have never been treated this Good regarding VW Customer Service... Thank You Gentleman for your Valued Assistance and Top Drawer performance. My EOS ran perfect all the way back to Ontario, Canada. I also informed Orillia VW, Canada about your Excellent Professionalism and Service. Thanks again, Curtis Reynold and Team... Bravo Zulu. Ken Neilson, CD1, SSM, CPSM
Headlight bulb replaced - Cat19
Overall service was good. Didn’t wait too long. I do however have an issue with extra charges for supplies used. That’s insulting and should be removed. Kent put up with me and I was happy with my final results.
Damaged my wheel, promised to fix and still nothing! - HD Phd
I will make this story as short as possible. I purchased my Audi S5 from a dealership in Edmond.. Since this VW Dealership is the closest APR Performance Dealer to my home I scheduled my Audi in for a Stage 1 upgrade. This upgrade is completely at my cost since it is a performance upgrade to the supercharged engine and cost a thousand dollars. The car still had a paper tag on in when I took it in and when I got my got back from the dealer I got more than I bargained for because the tech had curbed one of my wheels! I confronted my service advised Brian and he apologized and promised to remedy the problem. After talking to his manager they scheduled me in a week later for a mobile wheel repair vendor to repair and refinish my wheel. I was understanding because I understand "things" happen. I showed up 15 mins early for my appointment and they took the car into service. About an hour later I asked how it was going since this was suppose to be a minor repair and was told they had not even started on it. I waited fo r2 hours and still nothing. At this point I said, I am leaving, this repair person is obviously not worth a xxxx and left. They promised to again to make it right and said we will send him to your home.....that was 3 weeks ago. Bottom line, LIES! The general manger was suppose to follow up since they messed up my initial repair appointment and my best guess is that they just pass the responsibility around until you give up trying to hold someone accountable. It was at this point I returned to dealer again unannounced and said remove the performance tune off my car and refund my money since it had a 30 day no questions asked refund policy. They did refund my money and removed the APR tune from my car. However I am still left with a damaged wheel. Granted me returning my vehicle and them refunding me my purchase got their attention, they promised again to fix my wheel. NOTHING! What does this say about this dealership? They will lie to you, not follow up on their word and leave you hanging. DO NOT TRUST THIS DEALERSHIP! I will revise this review if they make it right, but I am sure I wasting even more time hoping they would live up to their word.
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.