194 Pennsylvania Chrysler Service Centers

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

Customer Service was more than complimentary coffee. - Ty

There will always be the need to service your vehicle, whether it's under warranty or not, the quality of service should be the same. On two separate occasions, I have had service provided by Team Brenner and was pleased on both visits. My inconvenience for a factory recall was accommodated with a rental at no charge and shuttle services for required maintenance on visit number two. I made the mistake of visiting the competition up for MOPAR services and was treated like a number. Being in the customer service field for over 15 years myself, I can assert regardless of the cost of product or service treat every potential client with respect. Team Brenner displayed a work ethic and genuine care for the customer that far exceeded their competitor (whom I will not give free advertisement to). Thanks, Team Brenner!

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

Better late than never! - Jim N.

My apologies to all for this late review. While traveling from our home state of Wyoming by RV and towing our Jeep Wrangler through Ohio/Pennsylvania on 09/18/2019, we experienced a serious problem with our Jeep suspension. It was after hours and we took the Jeep to the nearest dealer, Scheidemantle Motors. Returning the next morning (09/19), Service Advisor Reese Summersgill was extremely helpful and sympathetic to our plight. She immediately had the Jeep evaluated and after we were briefed on and shown the problem, they ordered parts and had it repaired while we continued our journey with the plan of picking the Jeep up upon our return trip five days later. The Jeep was repaired to our complete satisfaction, and when we returned home to WY, our local Jeep dealer and Firestone business commented on the appropriateness and correct repairs. I can't say enough great things about Scheidemantle Motors! Excellent customer service, quality of repair work, fair pricing, and all staff were very honest and forthcoming. Our best to Reese!

Horrible service department. They only care about their... - swturner68

Horrible service department. They only care about their rating. Didnt care how I was treated.

Had a faulty radio replaced they damaged my dash has... - Aewildbill

Had a faulty radio replaced they damaged my dash has taken over four weeks to get the part in and when I took it to be repaired they wanted to charge me for a loaner vehicle

Very pleased with this dealership. Our 3rd time... - Raw

Very pleased with this dealership. Our 3rd time purchasing here in the last year. Mike Bauer was great to work with and we always have a great experience.

Great place to do business! - calvin41

They have a great service department. They are very friendly and helpful. They go out of their way to make you fell like you are part of a family. .

My 2014 Ram 1500 had 250,000 miles on it and needed a cam - mikenana

My 2014 Ram 1500 had 250,000 miles on it and needed a cam and lifters. Aaron guided me through the quote and replaced my motor with a minimum of disruption in my schedule. I was given a great loaner that fit my needs. I received my truck a day earlier than promised. Aaron was honest and eager to please in all aspects of the service project. Susquehanna has earned my respect and business moving forward.

TERRIBLE SERVICE DEPARTMENT: I took my Jeep in for... - Leslie

TERRIBLE SERVICE DEPARTMENT: I took my Jeep in for inspection and alerted the service manager to an issue with the fog light switch. They say they checked it, and passed it for inspection. The next day my battery was dead. The garage I took it to said the multifunction switch was broken and had to be replaced. My vehicle should not have passed inspection. I do not recommend Three Rivers Jeep.

Very bad company. Poorly managed, work takes twice as... - Vinnyjeep

Very bad company. Poorly managed, work takes twice as long as it should and then they charge you for it. Tom is a horrible person to deal with, no people skills at all, he just wants your money,